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Operation Resource Library

Whether you need a refresher or want to dig deep into expanding your knowledge in today’s top trends, this operational resource library features expert-based information for best practices within our industry for NAA members.

Topics will range among all aspects of our business, in an easily searchable format providing quick results for immediate use. Operators will find these documents informative and will value the sample forms attached for use within your own companies.

This library will continue to grow with new materials updated weekly.

*Please note: You will be prompted to log-in to NAA in order to access the resources. If you are an NAA member and have issues with login or access the documents, please call 1-833-86-MYNAA.

White Paper  |  Best Practice  |  U.S. Census

White Paper

Multifamily Debt Collections

"Multifamily Debt Collections: Best Practices" outlines the best practices in the collection of bad debt or monies owed to an individual property or property owner. Become knowledgeable in collection standards and steps, best practices to create a well-crafted collection policy and how to reduce bad debt and increase overall recovery.

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Package Management

“How to Effectively Manage Package Acceptance: Best Practices for Owners and Managers,” outlines tried-and-true tactics and evaluates various management systems to help operators reduce administrative time, increase revenue and protect liability.

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Synthetic Fraud

“Synthetic Fraud: How to Identify, Respond and Prevent” details Synthetic ID fraud as the fastest growing form of fraud today and how it relates to multifamily operations. This best practice will discuss the overall impact it has and how to identify, respond and prevent it in the future.

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Best Practice

Apartment Turnover

NAA Best Practice for Apartment Turnover offers materials on the importance of effective and efficient apartment turnover. It helps the property operators to evaluate the appropriate steps ahead of time prior to a resident moving out allows for a more effective use of time to turn the apartment once it is vacant.

Download the Apartment Turnover Best Practice

Sample - The Make-Ready Board

Sample - MMR Make-Ready Checklist

Bring Your Own Devices (BYOD)

NAA Best Practice for Bring Your Own Devices provides information on the factors to consider, such as security, wage and hour compliance, and employees' privacy and so on. It also offers guidance on how to solve your company office policy and sample policy. 

Download the Best Practice

Curb Appeal

NAA Best Practice for Curb Appeal discusses the importance of curb appeal and the impact it has on a community’s chance of attracting potential residents. It evaluates the attractiveness of your community by suggesting areas of focus while offering recommendations to enhance your community for a positive prospect and resident experience. 

Download the Curb Appeal Best Practice

Sample - Building Exterior Checklist

Sample - Curb Appeal Checklist

Deaf and Hard of Hearing Best Practices

The Fair Housing Act and Americans with Disabilities Act provide Reasonable Accommodations and Reasonable Modifications to persons with disabilities, specifically persons who are deaf or hard of hearing.  In response to growing concerns, NAA hosted a fair housing webinar featuring a panel of experts to discuss issues that affect the deaf and hard of hearing and best practices. This webinar will discuss the HDS Study “Discrimination Against Persons with Disabilities Barriers at Every Step” and share resources to assist you in meeting the needs of persons whom are deaf or hard of hearing.

Fair Housing Webinar Focusing on the Deaf and Hard of Hearing

  Deaf and Hard of Hearing Best Practices Fair Housing Webinar
 

Flex Scheduling

NAA Best Practice for Flex Scheduling includes several possible flexible work arrangements that provide employees with increased flexibility with their work schedules while allowing a company to maintain a progressive and productive work environment.

Download the Flex Scheduling Best Practice

Sample - Remote Working Agreement

Sample - Telework Agreement

Sample - Compress Workweek Agreement

Management Agreements

NAA Best Practice for Management Agreements offers information on multifamily contracts that set expectations, requirements and deliverables for both the managing company and property owner. Offering guidance of what a typical Management Agreement Form should entail and a sample agreement for reference.

Download the Management Agreements Best Practice

Sample - Property Management Agreement

Resident Screening

Coming Soon!
 

 

2020 U.S. Census

The 2020 U.S. Census will begin soon. For the first time, the Census will be conducted on the phone and over the internet, as well as being available in paper form, and at your doors. The data from the census decides the destination of over $675 billion dollars each year, affecting 55 federal programs. We want to educate our members about the Census efforts and developments throughout the process. Be on the lookout for webinars in the near future, where we will have experts inform our members on everything they need to know about the  2020 Census.

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Contact Us

Are you an NAA member who have operational topic ideas and want to volunteer as contributors in various operational topics? Or, just simply have questions on the existing topic and content? Contact Stephanie Anderson, Manager, Industry Operations at NAA. We'd love to hear from you!