Website Accessibility : Operational Resources


As technology rapidly advances, housing providers need to ensure that their websites are ADA compliant. Users with accessibility needs are seeking legal redress to have their needs acknowledged and met. Many of the new cases surrounding website accessibility have targeted housing providers. The resources below provide guidance that housing providers should consider when developing websites that residents and applicants utilize.

Member Resources

Top Ten Questions and Answers on ADA Website Accessibility Compliance for 2020 (Jan 2020) Download presentation slides

This memorandum discusses the root causes and effects of "surf-by" lawsuits, in which plaintiffs "surf" from wesite to website searching for technical ADA violations, and then file lawsuits (April 2022).

This document discusses the tremendous increase in the number of cases being filed accusing companies operating consumer-facing websites of violating the Americans with Disabilities Act (May 2018).

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