Operations Insights
A monthly newsletter for professionals involved in onsite apartment operations and maintenance, with insights on trends, best practices, services and ideas for you to consider during day-to-day operations.
Addressing IRO Misconceptions
By Powered by IRO | August, 2023 | Updated August, 2023
Rental housing plays a vital role in communities across the country, providing millions of individuals and families with safe and comfortable homes. Unfortunately, aspects of the apartment industry can be mischaracterized, leading to misconceptions about its business models and impact. The National…
Centralization: The Tech That Matters No Matter Your Definition
August, 2023 | Updated August, 2023
There is no shortage of buzzwords being tossed around the multifamily housing industry, and one of the newest, “centralization,” has rapidly gained traction.
However, while the concept is extremely popular, the definition of the word varies by organization. Some combine all of their leasing…
The NAA ApartmentCast Tackles Rent Control
By Leah Cuffy | July, 2023 | Updated July, 2023
Leah Cuffy, NAA’s Director of Advocacy Research, has joined The NAA ApartmentCast to discuss a perennial topic: Rent Control.
From December 2022 to February 2023, NAA commissioned ndp | analytics to conduct interviews with housing providers and developers from three different markets impacted by…
Going the Extra Mile
By Priyanka Agarwal | July, 2023 | Updated July, 2023
Perhaps the most frequently discussed topic in rental housing is how to ace the resident experience to encourage renewals and referrals from residents. When a resident speaks positively about an apartment community within their circle, it can send the community potential leads. Achieving this…
Ahead of the Curve: Advertising Trends for Apartment Communities
By Ashley Tyndall | July, 2023 | Updated July, 2023
As an apartment community, advertising is a critical part of an overall marketing strategy. With the constant evolution of digital marketing, it's crucial to stay up to date on the latest trends and technologies to ensure the target audience is effectively being reached. The following is…
HUD’s New Inspection Standards in Effect
By Ben Harrold | July, 2023 | Updated July, 2023
As of July 1, 2023, public housing will be inspected by a new standard with others to soon follow.
The U.S. Department of Housing and Urban Development (HUD) is in the process of implementing its National Standards for the Physical Inspection of Real Estate (NSPIRE). This new set of standards is…
Tech Solutions Are the New Amenities
June, 2023 | Updated July, 2023
After a global pandemic, the rise of remote work, ballooning home prices and a cost-of-living crisis, many people can no longer afford to buy a home. Others have come to value the flexibility that comes with not being tied to one place long term. The fact is that renters have fundamentally…
Apartmentalize Preview: Cultivating a New Employee Experience
By Kevin Juhasz | June, 2023 | Updated June, 2023
One of the biggest issues facing multifamily, as well as numerous other industries, has different phases and different names. There’s been “The Great Resignation.” We’ve also heard plenty about “Quiet Quitting.” While they may make for great headlines, these labels take away from the complexity and…
7 Spring Community Event Ideas That Engage Residents
By Ashley Tyndall | May, 2023 | Updated May, 2023
Resident experience is the hot topic in the multifamily housing industry these days, and for good reason: When you’re able to achieve a positive resident experience, you’re also able to achieve more renewals and new leases. Importantly, a huge part of creating a positive resident experience is…
5 Key Consumer Preferences of Renters
April, 2023 | Updated May, 2023
RCLCO Real Estate Consulting has released the results of the “2023 Renter Consumer Preference Survey Report,” providing in-depth national insight into the consumer preferences of single-family and multifamily renters.The report offers data derived from survey conducted in late 2022 that uncovers…