Operations Insights

A monthly newsletter for professionals involved in onsite apartment operations and maintenance, with insights on trends, best practices, services and ideas for you to consider during day-to-day operations.

Minneapolis City Staff Report Says No to Rent Control

April, 2023 | Updated April, 2023

On April 14, Minneapolis city staff published an impact analysis, “Rent Stabilization Staff Analysis,” to provide in-depth background and research after voters approved an amendment to allow rent caps in November 2021. The report recommends against implementing a rent stabilization policy,…

Second Straight Month of Rent Growth

April, 2023 | Updated April, 2023

Rent growth has continued into the second quarter of 2023. The April 2023 Apartment List National Rent Report shows the national rent index increased by 0.5% during March, marking the second consecutive month of increases.Year-over-year rent growth is at its lowest point since April 2021 at 2.6%.…

Why Your Apartment Website Isn’t Ranking Higher on Google

By Ashley Tyndall | March, 2023 | Updated March, 2023

Are you frustrated because your multifamily website doesn't appear on page one of search results when you search for your apartment community's name? You're not alone.Search engine optimization (SEO) is one of the most important aspects of any multifamily website, but it can be hard to understand…

Once a Lead, Always a Lead:

By Andrew Ruhland | March, 2023 | Updated March, 2023

Service providers in any industry know the secret to repeat business is rooted in how they treat their customers. Regardless of the product or service, customers expect a top-tier experience throughout their entire purchasing cycle, from the initial search to post-purchase and all the interactions…

Transit-Oriented Affordable Housing Breaks Ground Near Los Angeles

March, 2023 | Updated March, 2023

More than 700 attainable and affordable rental housing units are coming north of Los Angeles. Calabasas, Calif.-based real estate firm Alliant Strategic Development (ASD) broke ground on four transit-oriented multifamily communities that will add 727 attainable and affordable rental housing units…

Hoarding Disorder: Situations and Solutions for Property Managers

By James Campbell | March, 2023 | Updated March, 2023

Hoarding disorder is protected under the Fair Housing Act, so property managers must approach each situation differently, while keeping residents’ safety top of mind. The National Apartment Association (NAA) presented the webinar “Hoarding Disorder: Situations and Solutions for Property Managers.”…

Office Vacancy Up, Apartment Conversions A Result

February, 2023 | Updated March, 2023

The national vacancy rate for office buildings in the U.S. hit a nearly 30-year high in the third quarter of 2022. According to a recent report from CBRE, the vacancy rate reached 17.1%. This extra space has led developers, investors, architects and others in the real estate arena to rethink how…

An EV in Every Garage

By Paul Bergeron | February, 2023 | Updated February, 2023

Electric vehicles (EVs) and chargers are seeing a steady influx in apartment communities nationwide. The type and number of such stations can be a riddle as they gauge current and future demand for what has become a prime amenity in some locations.MEB Development’s Bella Victoria community in Mesa…

NAA Releases Second Episode of The Apartmentcast

February, 2023 | Updated February, 2023

The NAA Apartmentcast, the official podcast of the National Apartment Association, has released its second episode, which features a sit down with NAA VP of Research Paula Munger for a conversation centered on apartment market trends, the labor market, inflation, demographics, housing affordability…

Apartment Management Once Again Proving Recession-Proof

By Paul Bergeron | February, 2023 | Updated February, 2023

Headlines about significant job layoffs are appearing almost daily as the country moves into 2023 with “recession” on many minds.Workforce reductions have mostly been in the technology industry, but lately, they are showing up elsewhere. But not in apartment management.Apartment management…