Operations Insights

A monthly newsletter for professionals involved in onsite apartment operations and maintenance, with insights on trends, best practices, services and ideas for you to consider during day-to-day operations.

AI-Powered Assistants ‘Work Weekends’ to Help Offset Onsite Staffing Challenges

March, 2022 | Updated March, 2022

Progress in virtual leasing assistant technology is helping apartment companies that are struggling to find and train leasing staff. Leading executives speaking at the NMHC Apartment Strategies Conference in January spoke repeatedly about how their companies and onsite teams must do “more with less…

The Way Renters Find Their Next Apartment Has Changed

March, 2022 | Updated March, 2022

Four ways the way prospective residents search for apartments has changed—and what to do about it.  Our modern digital landscape is expansive. Savvy renters are tapping into more online resources than ever to discover and vet new apartment homes. And the pandemic accelerated renters’ shift to…

Treasury Updates Emergency Rental Assistance Program Disbursement Data

March, 2022 | Updated March, 2022

More than $25 Billion spentacross both ERA 1 and ERA 2. The December 2020 Consolidated Appropriations Act of 2021 (ERA 1) included $25 billion in Emergency Rental (ERAP) assistance (ERAP) and the March 2021 American Rescue Plan (ERA 2) included an additional $21.6 billion in ERAP assistance. Since…

Rent Growth Subdued Across U.S.

March, 2022 | Updated March, 2022

Rent growth continues in a majority of U.S. metros, despite a slower pace. Rent growth trajectory continues its upward path. The March 2022 Apartment List National Rent Report shows the national index increased 0.6% during February after a slight dip in December and a small increase in January.…

Rental Housing Owners Staying Put, Residents Too

February, 2022 | Updated February, 2022

New data shows owners are not pushing for evictions, wanting to stay in the industry. New data from Avail reviews six trends, including owner mindsets and evictions, in the rental housing industry—a January 2022 survey of roughly 1,150 owner-operators and more than 2,100 renters. Despite many…

Self-Promotion: A New Tool for Your Maintenance Tool Bag

February, 2022 | Updated February, 2022

"By putting yourself out there, it not only increases your visibility, but it increases the visibility of the company you work for.” Maintenance team members often serve as the face of their communities, but they are rarely used to promote their properties. Even less common are opportunities for…

The Theory of Automation: Every Touchpoint Counts

February, 2022 | Updated February, 2022

Balancing humans with machines is the key to future success.  The rental housing industry has been increasingly shifting toward online platforms, but the pandemic demonstrated that incorporating technology into every touchpoint is essential to informing, nurturing and engaging prospective residents…

One-Bedroom Rents Hit All-Time High

February, 2022 | Updated February, 2022

The latest Zumper National Index shows median rent for one-bedrooms hit another record. Coastal markets continue to hold many of the top spots for median rent prices, and inflation is a potential foreshadowing factor. The latest Zumper National Index shows median one-bedroom rent hit an all-time…

Resident Experience vs. Amenities: What Gives You the Edge?

February, 2022 | Updated February, 2022

Four secrets for standing out from the crowd in today’s demanding rental housing marketplace. There was a time when the nicest or trendiest amenities were what gave apartment communities a significant edge over the competition. But with the steady increase in multifamily housing demand during the…

Build-To-Rent Expands Across U.S.

February, 2022 | Updated February, 2022

The desire to live in single-family homes remains high, and the build-to-rent (BTR) sector is working to meet this need. Across the country, the build-to-rent (BTR)/build-for-rent (BFR) segment of the rental housing industry is booming, and is expected double in size with roughly 14,000 homes…