IRO Summit

The IRO Summit, presented every year by NAA and Yardi Breeze caters to the educational needs of independent rental owners, regardless of portfolio size.  IRO Summit 2024 dates coming soon.

Previous Summit Webinars

Resident complaints can come in all shapes, sizes and species. These accusations are mostly filed with government agencies that enforce fair housing laws, citing having their emotional support animal requests denied. Join our experts for the next installment of the NAA Independent Rental Owner Committee’s Education Series where we discuss basic fair housing practices, learn about the changes to housing providers’ responsibilities according to HUD Guidance and examine state laws on reasonable accommodation requests for animals.


Property owners, independent rental owners, managers, and maintenance team: Learn in 20 minutes the top five key maintenance areas to make significant impact on your revenue, plus keep residents and team members happier.

Maintenance is where the rubber meets the road. However, sometimes is seems like maintenance is from Mars and management is from Venus! This leads to mis-understandings, mis-communications, and sometimes even resignations. Discover tips about building a better relationship with your maintenance team.



Tammy Esponge, Association Executive, Apartment Association of Greater New Orleans

Charles Fontenelle, Owner, Fontenelle & Goodreau Insurance, LLC

Patrick Hennessey, Vice President & General Manager, Yardi


Betsy Kirkpatrick, Managing Director of Strategic Programs, BGSF

Kelly Brown, President, Property Management, BGSF

Eric Peters, President, Professional Division, BGSF

Kendra Butterfield, NAAEI Faculty & Vice President, Elevation Real Estate and Management

Megan Orser, NAA IRO Committee Vice Chair & CEO, Smart Apartment Solutions & Smart Moves LLC

Jason Korb, Principal, Capstone Communities LLC

Chris Ulep, Vice President, Yardi Breeze

Nicole Upano, AVP of Housing Policy & Regulatory Affairs, NAA