Emotional Support Animals: Operational Resources

Overview

Housing providers need to follow a plethora of laws regarding reasonable accommodation requests for emotional support animals. Below are resources to help shed light on the current state of the law as they relate to emotional support animals. Please remember this does not constitute legal or operational advice, and to contact a licensed attorney for advice. 

therapy dog sitting at person's feet

On January 28, 2020, the U.S. Department of Housing and Urban Development (HUD) released new guidance to clarify the responsibilities of both rental housing providers and renters concerning reasonable accommodation requests for emotional support animals (ESAs) in housing. NAA staff has reviewed the guidance and is working with industry experts to update NAA’s ESA products accordingly, including NAA’s ESA Toolkit. In light of the revised guidance, you are strongly advised to consult your legal counsel before taking any action regarding emotional support animal requests.

Member Resources

A practical guide to reasonable accommodation requests (2017 Edition)

This chart summarizes state laws that make it unlawful to misrepresent an animal as a service animal or fraudulently represent oneself as needing a service animal. (Last updated December 2018)

NAA and NMHC letter to the Honorable Anna Maria Farias discussing reasonable accommodation requests for emotional support animals. (March 2019)

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