units

the Magazine of the National Apartment Association

Expect Change. It’s the COVID Effect

Units Magazines

The pandemic is forcing industry leaders to rethink the way apartments are designed and managed in the future.

It has been 12 months since the U.S. began sheltering in place as COVID-19 spread across the country. Now, a year later, there doesn’t appear to be a part of business, society…

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FEATURES

Leasing may return to normal this year, but a lot depends on the vaccine. Just as spring leasing season was about to heat up last year, the world stopped. COVID-19 fears closed businesses, stores,…
Apartment industry career development adapts and moves on amid the pandemic. Needing to attract, train and retain the people who keep the multifamily housing industry in business is as important as…
Many multifamily housing companies already had emerging technology in place before the pandemic hit. Video conferencing, virtual tours and customer relationship management (CRM) systems were already…

IN THIS ISSUE

Securing apartment community networks involves more than just phishing tests. As onsite processes become increasingly digital, multifamily housing organizations have focused more and more on…
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With so much resident and prospect information collected by operators, it’s critical to understand and comply with the laws regulating data privacy. Apartment operators collect volumes of personal…
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Collecting lots of data is one thing. Understanding it is entirely another. More than ever, the rental housing industry understands the value of data-driven decisions. The industry has done a…
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Amid the specter of COVID-19, a variety of technology is being applied to reduce operating costs while improving resident health and wellness. The rental housing industry has rarely been accused of…
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Q: What is the normal time frame for a one- or two-bedroom make-ready? I have always heard the three-day rule to turn an apartment, but mine seem to be on the three-week rule! How can I tighten up…
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Have a hiring or promotion announcement? Please send them to [email protected] Heather Sizemore, CAPS  •  Senior Vice President  •  Campus First  •  Atlanta CF Real Estate Services (CF) has named…
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If there is a single, absolute truth about residential property management (RPM), it would be that the only certainty is change. Many factors influence change in our industry—some within our control…
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In normal circumstances, a robust resident services program is critical for stable occupancy levels in rental communities. But 2020 proved that offerings provided by resident services may literally…
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