Operations Insights
A monthly newsletter for professionals involved in onsite apartment operations and maintenance, with insights on trends, best practices, services and ideas for you to consider during day-to-day operations.
The Theory of Automation: Every Touchpoint Counts
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Balancing humans with machines is the key to future success.
The rental housing industry has been increasingly shifting toward online platforms, but the pandemic demonstrated that incorporating technology into every touchpoint is essential to informing, nurturing and engaging prospective residents…
One-Bedroom Rents Hit All-Time High
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The latest Zumper National Index shows median rent for one-bedrooms hit another record.
Coastal markets continue to hold many of the top spots for median rent prices, and inflation is a potential foreshadowing factor. The latest Zumper National Index shows median one-bedroom rent hit an all-time…
Resident Experience vs. Amenities: What Gives You the Edge?
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Four secrets for standing out from the crowd in today’s demanding rental housing marketplace.
There was a time when the nicest or trendiest amenities were what gave apartment communities a significant edge over the competition. But with the steady increase in multifamily housing demand during…
Build-To-Rent Expands Across U.S.
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The desire to live in single-family homes remains high, and the build-to-rent (BTR) sector is working to meet this need.
Across the country, the build-to-rent (BTR)/build-for-rent (BFR) segment of the rental housing industry is booming, and is expected double in size with roughly 14,000 homes…
Cutting Keys
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Mobile-access solutions promise convenience, security and bottom-line benefits.
With the world operating more remotely than ever, many people are spending significantly more time at home. But being more present in a home or apartment does not reduce the need for enhanced safety and security. In…
January Rent Growth Slows Amid Yearly Increase
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Rent growth continues slowdown in new year.
Despite large year-over-year (YoY) increases, rent growth has slowed during the past several months. In the latest National Rent Report from Apartment List, the index increased 0.2% during January, yet the YoY increase is at 17.8%. Over the past four…
4 Ways Technology Can Keep Onsite Staff Happier During the Great Resignation
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An increase in resignations has created new challenges for rental housing professionals, but there are technologies available that can help alleviate the added burden of doing more with less.
The Great Resignation has served up greater responsibility for onsite staff left to manage apartment…
Resident Searches Focus on Rental Assistance
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Rental assistance is what residents are looking for on Google.
Renter search trends are changing, mainly due to the pandemic. Point2 analyzed Google searches and search terms to determine how renters’ online behavior has changed during the pandemic.
Certain phrases saw exponential growth year-over-…
Occupancy Increases for First Time Ever in Q4
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Occupancy closed out 2021 with another first.
For the first time ever, occupancy increased in the fourth quarter. Occupancy finished last year with a 30-basis point quarter-over-quarter increase, moving occupancy to 97.4% to close out 2021, according to RealPage.
“The last few months of the year…
College Beds Leasing at Pre-Pandemic Levels
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Student housing sees impressive pre-lease season for fall 2022.
The pre-lease season at colleges has rebounded to pre-pandemic numbers. According to RealPage, nearly a third of beds at 175 universities were leased for fall 2022 as of December 2021. At 31.5%, the rate is just shy of the December…