Industry Insider
A weekly newsletter of noteworthy articles pertaining to our industry.
Involving Maintenance in the Customer Journey
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After move-in, maintenance associates are the primary points of contact for residents. So, why do maintenance teams only receive customer service training as a reaction to negative reviews while office teams receive ongoing support.
By taking a collaborative approach to reputation management…
Resident Screening in Multifamily Housing
By Lauren Shelton | | Updated
Resident screening is a topic at the forefront of the rental housing market. The White House Blueprint for a Renters Bill of Rights, released in January 2023, names it as a primary component in addressing housing discrimination and exclusion. Previous U.S. Department of Housing and Urban and…
Midwest Region Most Popular Among Renters
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Renters are putting their feelers out to place down roots in the Midwest. According to the November Rental Activity Report from RentCafe, Minneapolis is the most sought-after city. Detroit was third, Cincinnati was fourth and Kansas City was 10th on the list.
Minneapolis finally broke through after…
Every Dollar Counts
By Andrew Ruhland | | Updated
One of the most important responsibilities in property management is establishing a budget for the coming year. However, for key decision-makers, it is also one of the most difficult.
According to NAA/IREM data, taxes and insurance account for 32% of most budgets, followed by 26% reserved…
Recruiting and Retention in Affordable Housing
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The tides of the talent pool for affordable housing are changing. Onsite associates are working with less, but expected to do more, and keeping teams motivated has never been more pivotal to community success than it is today.
Panelists of a 2023 Apartmentalize session about…
WinnCompanies Awards Scholarships, Increases M/WBE Support
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WinnCompanies and its property management firm WinnResidential are giving back to the local community. Earlier this year it was announced that $70,000 in scholarships was awarded to 59 residents of WinnResidential communities as well as 11 company dependents.
“The WinningEdge Scholarship program…
NAA Apartmentcast Highlights Industry Careers
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The latest episode of NAA's Apartmentcast is here. Episode 9 is the first in an ongoing series supported by NAA’s NEXT GEN committee, highlighting apartment career journeys and career advice. This episode features NAA Board Member, NEXT GEN committee Chair and Region 9 RVP Katie Wrenn, Director of…
Envolve Donates Backpacks, School Supplies in Oklahoma
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Affordable owner, manager and investment firm Envolve held a back-to-school backpack drive north of Tulsa, Okla. Brookhaven Plaza Apartments in Bartlesville was home to the event where more than 100 backpacks with school supplies were donated to children in the community.
"The event was such a…
Build More Housing Near Transit Act Reintroduced
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On November 2, 2023, U.S. Senators Brian Schatz (D-Hawai‘i) and Mike Braun (R-Ind.) and Representatives Scott Peters (D-Calif.-50) and Cathy McMorris Rodgers (R-Wash.-5) reintroduced the Build More Housing Near Transit Act, bipartisan and bicameral legislation that seeks “to address America’s…
Can Big Data Protect Against Loss?
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Shifting rental market conditions and rising inflation prompted operators to re-evaluate the definition of property performance and shift their focus to risk mitigation and bad debt management.
During an Apartmentalize 2023 session, industry leaders discussed solutions to power property…