Industry Insider
A weekly newsletter of noteworthy articles pertaining to our industry.
FTC Extends Comment Period on 'Junk Fees' Rule
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Just before the holiday, the Federal Trade Commission extended the comment period for its proposed regulation of “junk fees” in rental housing by 30 days with a new deadline of Feb. 7, 2024. NAA has adjusted its advocacy strategy to maximize opportunities to engage with the FTC and voice the…
Federal Advocacy Outlook: Washington Heads into 2024
By Greg Brown and Nicole Upano | | Updated
Undoubtedly, the past year featured record attention on rental housing policy at all levels of government, especially nationally. From the halls of Congress to numerous executive branch agencies, federal lawmakers are exploring high-stakes policies that could impact the rental housing industry—with…
10 Things to Know About the 2024 Apartment Housing Outlook
By Erioreoluwa (Eri) Bajomo | | Updated
The 2024 Apartment Housing Outlook provides in-depth insight into the industry from two standpoints: Economic perspectives and an overview of the apartment sector. Uncover 10 facts you may not readily know about the Apartment Housing Outlook below.For the 22nd consecutive month, the Small Business…
Asking Rents Hit Largest Decline in Over 3 Years
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Asking rents are on the decline year-over-year (YoY) and month-to-month. New data from Redfin shows asking rents slipped 0.6% from October to November, and rents were down 2.1% since the previous November, which is the largest decline since February 2020. Despite the declines, rents are still 22.1…
Maximizing Multifamily Growth: A Balancing Act of New Leases and Resident Satisfaction
By Ashley Tyndall | | Updated
In the high-stakes game of residential property management, time is a currency you cannot afford to waste. As multifamily marketers and property managers grapple with myriad tasks, the question often arises: Should the focus be on attracting new renters or enhancing the satisfaction of…
NAA's Apartmentcast Offers Federal Regulatory and Legislative Update
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In NAA's newest episode of The Apartmentcast, we sit down with NAA’s AVP of Housing Policy & Regulatory Affairs Nicole Upano, and Jodie Anderson, Director, Federal Legislative Affairs for NAA, for an update on federal regulation and legislative affecting rental housing. For those…
Fourth Straight Month of Rent Declines
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Rent growth continues to be in negative territory. The December 2023 Apartment List National Rent Report marks four straight months of declines with median rent falling 0.9%. Year-over-year rent growth is also negative, down 1.1%. This is in stark contrast to the peak rent growth of 18% seen during…
The 411 on the ROI of Preventive Maintenance
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On the surface, preventive maintenance (PM) seems like a must-have, clear-cut solution for rental housing communities. Who wouldn’t want to extend the life of products throughout a property by regularly replacing filters and scheduling additional routine updates that help lengthen their lifespan?…
Involving Maintenance in the Customer Journey
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After move-in, maintenance associates are the primary points of contact for residents. So, why do maintenance teams only receive customer service training as a reaction to negative reviews while office teams receive ongoing support.
By taking a collaborative approach to reputation management…
Resident Screening in Multifamily Housing
By Lauren Shelton | | Updated
Resident screening is a topic at the forefront of the rental housing market. The White House Blueprint for a Renters Bill of Rights, released in January 2023, names it as a primary component in addressing housing discrimination and exclusion. Previous U.S. Department of Housing and Urban and…