Certified Apartment Leasing Professional (formerly NALP)
Credential Program Synopsis
In 2021, the National Apartment Leasing Professional credential is changing its name to the Certified Apartment Leasing Professional credential. We are excited to make this change from “national” to “certified”. The newly named CALP credential will continue to ensure that leasing professionals throughout the industry are fully prepared for success.
Earning CALP, your first industry credential, signals to an employer your commitment to a career in residential property management.
You'll learn about:
- Using technology to generate traffic
- Monitoring and managing your community’s reputation
- Inspecting the leasing center, tour route, model units, and vacant apartments
- Shopping the competition while building relationships with competitors
- Compiling a comprehensive community resource tool
- Effective marketing plans
- Relationship sales process and evaluating personal sales performance
- Evaluating a prospect’s commitment level and overcoming objections
- Reviewing the next steps in the sales process with prospective residents
- Applying fair housing laws and communicating rental criteria
- Qualifying prospective residents according to rental policy
- Preparing and reviewing leases with new residents
- The move-in process
- Responding to resident issues and maintenance requests with appropriate follow-up
- Building relationships with residents and creating a sense of community
- Reporting incidents, maintaining documentation, and taking corrective action
- Maximizing revenue and operational efficiency
- Securing and processing lease renewals
- Conducting a market survey
To obtain the CALP credential, candidates must complete the following:
- Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
- Successful completion of seven CALP courses
- Pass the examination within six (6) months of declaring candidacy
Choose Your Program:
Courses may be taken as standalone seminars or in full to earn the industry credential. NAAEI credential programs are scheduled by local and state affiliates.
Find a course at your local and state affiliate.
You can also earn your CALP credential online on a schedule that works for you.
Don't Forget to Claim Your Digital Badge!
Once you have earned the CALP credential, you will receive an email from ProExam Vault with an invitation to claim your Digital Badge, which allows you to market yourself as an apartment professional with valuable skills.
Renewing your CALP Credential
The CALP credential requires annual renewal based on the anniversary date of completion. Submission of both annual CALP dues of $50 and documentation of three hours of continuing education credits should be submitted to complete the annual CALP renewal.