Join Our Team
NAA operates in a spacious, modern, high-rise office that is conveniently located in the exciting business district of Ballston in Arlington, VA.
Located just a few miles from Washington, D.C. and just two blocks from the Ballston Metro stop, we are easily accessible from any Washington suburb via public transportation and major highways.
We offer an exceptional employee benefits package and a busy, challenging work environment.
Digital Information Solutions
The CRM Platform Manager oversees the day-to-day execution of system processes and data management in a Salesforce-centric production ecosystem. This role is responsible for ensuring the accuracy and integrity of a variety of data, as well as data input and output, technology management, and user training and support. In addition, the CRM Platform Manager implements policies for data entry, conducts data audits, and institutes data quality controls, policies, and procedures. Having developed expertise in the NAA application ecosystem, the Manager will collaborate with peers cross-functionally to ensure constituents receive excellent support and guidance. Comprehensive SOP documentation on processes, procedures, policies, and application configuration are key deliverables. The successful candidate can expect to spend approximately 60% of the workweek managing and 40% doing.
The CRM Platform Manager will be evaluated on compliance with service level agreements, achieving team KPIs, accuracy of documentation, and ability to execute production tasks with accuracy and timeliness.
The Manager, Grassroots Engagement will be responsible for building and sustaining a national NAA grassroots program. This position will work directly with the Director, Political Affairs to implement a successful grassroots program that amplifies the presence and credibility of the NAA in the political arena and enhances the value of NAA membership for members of the apartment housing industry. In addition, the Manager, Grassroots Advocacy will be the primary staff liaison to the Advocacy Engagement Subcommittee of NAA's Legislative Committee. They will work with members of the Subcommittee to recruit and retain NAA members as advocates on federal and statewide issues.