Resident-Centered Solutions
The National Apartment Association (NAA) made a commitment to the White House Resident-Centered Housing Challenge (the Challenge) to collect information on its members’ best resident programs and practices and disseminate information about them through NAA’s website, industry events and other channels, which reach a network of more than 92,000 industry professionals owning and operating more than 11.8 million rental homes globally.
Rental Assistance & Eviction Prevention Programs
Many NAA members and affiliates offer free services and amenities that help residents respond to life’s many challenges. Whether a resident needs structured installment plans to stay current on financial obligations or enhanced service management experiences, these services and amenities offer residents enhanced quality-of-life and support the housing-first approach by creating flexibility and latitude for residents to navigate emergencies as they arise.
Narrowing the Gap to Financial Security and Supportive Services in Rental Housing
Many NAA members and affiliates offer free services and amenities that help residents narrow the gap to financial security. Whether it is by offering financial literacy counseling or providing for positive rent payment reporting to help build credit, these options offer renters the tools to work toward financial security. Offerings like these support the housing-first approach and promote upward mobility for residents to the benefit of housing providers.