Additional Mental Health Resources

On-demand Webinars

NAA’s Mental and Emotional Health Survey: Challenges Facing Today’s Workforce

The growing crisis of employee burnout and record-breaking turnover in the rental-housing industry prompted the National Apartment Association’s study to identify the status of employee mental and emotional wellbeing, the impact on personal and professional responsibilities, and the support employers currently provide. In this webinar, the analysis of NAA’s Mental and Emotional Health Survey conducted by Swift Bunny will be revealed.

Stress Mastery: From Feeling Stuck to Feeling Free

Learn to use stress as a lens to see your current reality and the true cost of resisting changes you really desire.


Mindfulness Techniques: Embrace the Present Moment

Learn about mindset, mindfulness practices and affirmations and how these techniques together can allow you to embrace the atmosphere around you in a different way.

units Magazine Articles

When Disaster Hits, Remember Compassion

It’s hard to cover every base when disaster strikes, but there are things you can do to help your residents and staff through the turmoil. Here are some tips from professionals who’ve lived through it.

Dealing with Difficult Renters

Difficult residents can make the world of property management a bit more complicated. Here's how to deal with them.

Courses on Visto

Stress Management

There is no escaping it: everyone experiences stress. This course will teach you how to manage stress in your daily life as well as handle the extra stress caused by major life events. The lessons in this course will apply to your work environment.

Conflict Resolution

Learn these 4 techniques to respond to conflict and when to use each approach in a property management environment:

  • Improve listening skills
  • Negotiation techniques
  • How to make yourself clear
  • How to work with co-workers to resolve disagreements
Conflict Resolution (Supervisor Version)

Designed for rental property supervisors, this course covers four ways to respond to any conflict and when to use each approach; improved listening skills; negotiation techniques; how to make yourself clear; how to work with co-workers to resolve disagreements.

Dealing with Difficult People

Property management is a people business. Strong interpersonal skills are essential to a successful and satisfying career in this industry. This course helps you develop the skills you need to work well with your customers, particularly when situations become difficult. You’ll explore steps to resolve conflict with current and prospective residents, how to address colleagues and how to communicate praise with sincerity.

Emotional Intelligence 1: Understanding Emotions

The first step in emotional intelligence is understanding what emotions are, how they are experienced, and what triggers them.

Emotional Intelligence 2: Managing Emotions

The next step in emotional intelligence is knowing how to manage strong emotions. This is a vital component of emotional intelligence that will help you build more effective relationships and interact with others.

Emotional Intelligence 3: Embracing Emotions

The final step in emotional intelligence is how best to manage emotions in the workplace. In this 15-minute course, learn how to harness the power of emotional intelligence to enhance your supervisory skills.

The 7 Habits Coach: How to Deal with Change and Uncertainty

This 10-episode video series on the 7 Habits of Highly Effective People® will help you navigate very real problems in challenging times. Learn how to: Focus on what you can influence when there is a lot out of your control. Get the skills to prioritize in the midst of overwhelming outside forces. Apply timeless principles of effectiveness to preserve relationships with your family, friends, and colleagues, even when under strain.

Using Empathy to Develop Meaningful Connections with Others

To have empathy means to recognize, understand and share the feelings of others. People who have high levels of empathy are better able to understand the perspectives of others and act with kindness and compassion. Understanding another person's perspective is an important skill in any workplace, but particularly in the property management industry where you interact with people daily. In this course, we'll learn what it means to show empathy and look at some actions you can take to create stronger connections and improve relationships with coworkers, clients and customers.

Best Practices

Mental Health

NAA Best Practice for Addressing Residents with Mental Health Concerns provides members guidance for effectively working with residents with mental health concerns. This educational and compassionate approach also protects the well-being of all residents, promotes healthy and constructive interactions and mitigates unconscious biases.


A Mental Health Resource Library

Pressures, changes and the unknowns of home, work and world events affect how we think, feel and act. It is important to our well-being that we manage our surrounding environment and take care of ourselves emotionally, psychologically and socially. This multimedia Mental Health Resource Library is brought to you by the COVID-19 Rental Housing Support Initiative, sponsored by Yardi, and provides assistance on navigating these difficult times.

View the Library


For questions, please contact James Campbell, [email protected]