Additional Mental Health Resources

On-demand Webinars

Hoarding Disorder: Situations and Solutions for Property Managers

Residents with hoarding disorder may deny onsite staff access, resist cleanup requests and decline to report maintenance issues. Join our panel of experts on Tues., Feb. 28 as they reframe common misconceptions and practices surrounding hoarding disorder with meaningful strategies, outside resources, Fair Housing guidance and how to avoid evictions.

Mental Health Awareness Week: Tools for COPING Thursday—How to Cope and Manage Onsite Challenges

Onsite teams encounter many daily challenges to maintaining their mental health. From pet regulations to plumbing disasters and residents who lose their cool, onsite teams must face each issue with a strategic mind and calm disposition. Even the best property managers need help sometimes.  Join us as we wrap up NAA’s Mental Health Awareness Week by exploring coping tools for maintaining mental wellness and sustaining property-manager roles over time.

Mental Health Awareness Week: Mitigating BURNOUT Wednesday—Burnout Happens, Self-Care Can Help

Do you or others you know describe stress as your “new normal”? Then join licensed clinician, Amelia Roeschlein, DSW, MA, LMFT, as we share innovative strategies of self-care. These strategies can be implemented immediately to safeguard, support and manage staff and colleagues through difficult emotions and challenging times.

Mental Health Awareness Week: Responding to TRAUMA Tuesday—The Impact of Trauma & How to Become Resilient

Trauma is a person’s emotional response to a distressing experience. Resilience, on the other hand, is the ability to adapt to trauma, tragedy and stress. Join Dr. Laura Leone of the National Council for Mental Wellbeing as we explore trauma-informed techniques that support and build resilience in the face of traumatic experiences.

Mental Health Awareness Week: Handling MAINTENANCE STRESS Monday—Regulating Stress in Times of Crisis

When crisis strikes for maintenance teams, panic sets in and fatigue and burnout are soon to follow. Join our hosts, Paul Rhodes and Chris Caramanica, senior maintenance professionals, and Elizabeth Guroff, a mental-health expert with the National Council for Mental Wellbeing. Together, we will discuss the impact that crisis has on our brains, plus strategies for self-regulation as part of building our compassion resilience.

NAA’s Mental and Emotional Health Survey: Challenges Facing Today’s Workforce

The growing crisis of employee burnout and record-breaking turnover in the rental-housing industry prompted the National Apartment Association’s study to identify the status of employee mental and emotional wellbeing, the impact on personal and professional responsibilities, and the support employers currently provide. In this webinar, the analysis of NAA’s Mental and Emotional Health Survey conducted by Swift Bunny will be revealed.

Stress Mastery: From Feeling Stuck to Feeling Free

Learn to use stress as a lens to see your current reality and the true cost of resisting changes you really desire.


units Magazine Articles

10 Things Everyone Must Know About Mental Health

February 22, 2022

There is a stigma surrounding mental health; open communication can change that. The National Apartment Association (NAA) and Swift Bunny partnered to review mental health and well-being in the rental housing industry. The results of a national…

Core Spaces Supporting Mental Health with Partnerships

May 25, 2021

Chicago-based Core Spaces has partnered with two organizations to help prevent suicide and support mental health. May is Mental Health Awareness Month, and according to the National Institute of Mental Health, suicide the second leading cause of…

HUD Launches Educational Campaign to Recognize Mental Health Awareness Month

May 17, 2021

The Department of Housing and Urban Development (HUD) announced it will commemorate Mental Health Awareness Month by launching a campaign to educate the public on housing discrimination as it relates to mental health, intellectual or developmental…

Mental Health in the Workplace: Let’s Talk About It

December 1, 2020

The mental wellness of staff affects business performance, and leaders must learn to establish effective ways to support their teams. By Paul Willis.  The old-school mentality was to leave your personal problems at home. But in a year that has… 

Courses on Visto

Stress Management

There is no escaping it: everyone experiences stress. This course will teach you how to manage stress in your daily life as well as handle the extra stress caused by major life events. The lessons in this course will apply to your work environment.

Emotional Intelligence 1: Understanding Emotions

The first step in emotional intelligence is understanding what emotions are, how they are experienced, and what triggers them.

Emotional Intelligence 2: Managing Emotions

The next step in emotional intelligence is knowing how to manage strong emotions. This is a vital component of emotional intelligence that will help you build more effective relationships and interact with others.

Emotional Intelligence 3: Embracing Emotions

The final step in emotional intelligence is how best to manage emotions in the workplace. In this 15-minute course, learn how to harness the power of emotional intelligence to enhance your supervisory skills.

Using Empathy to Develop Meaningful Connections with Others

To have empathy means to recognize, understand and share the feelings of others. People who have high levels of empathy are better able to understand the perspectives of others and act with kindness and compassion. Understanding another person's perspective is an important skill in any workplace, but particularly in the property management industry where you interact with people daily. In this course, we'll learn what it means to show empathy and look at some actions you can take to create stronger connections and improve relationships with coworkers, clients and customers.

Best Practices

Mental Health

NAA Best Practice for Addressing Residents with Mental Health Concerns provides members guidance for effectively working with residents with mental health concerns. This educational and compassionate approach also protects the well-being of all residents, promotes healthy and constructive interactions and mitigates unconscious biases.


A Mental Health Resource Library

Pressures, changes and the unknowns of home, work and world events affect how we think, feel and act. It is important to our well-being that we manage our surrounding environment and take care of ourselves emotionally, psychologically and socially. This multimedia Mental Health Resource Library is brought to you by the COVID-19 Rental Housing Support Initiative, sponsored by Yardi, and provides assistance on navigating these difficult times.

View the Library


For questions, please contact James Campbell, [email protected]