NAA offers a variety of educational formats to ensure there is something for everyone. Below are descriptions of what will be offered. More details will be added as the program is designed for 2020.

  • Breakout Sessions: Choose from hour-long sessions throughout the conference spanning a multitude of topics to include Operations, Marketing, Maintenance, Leasing, Leadership, Executive and more. These sessions feature industry and non-industry experts and provide useful information that attendees can apply to daily work life. Program to be announced in December 2019.
  • Game Changer Sessions: Running concurrently to education breakout sessions, our Game Changer speakers are from outside the industry and speak on a variety of topics to inspire you with their experience, knowledge and revolutionary spirit. Speakers to be announced in December 2019.
  • General Sessions: Nationally recognizable speakers from outside the industry motivate you with their inspiration and personal stories of success and real-life experiences. Speakers to be announced.
  • Open Space Series: This peer-to-peer learning experience is an opportunity to engage in creative conversations with fellow attendees who are passionate about the same issues and topics as you. Expert facilitators support small group discussions that explore a dedicated topic for each group.
  • Express Education: These sessions take place in a dedicated space in the NAA Exposition and are quick 30-minute interactive sessions that include live demonstrations, hands-on instruction, Q&A, buzz sessions and story-telling.
  • Wellness Labs: We’ll offer five 15-minute sessions to help you recharge your bio-battery and learn the best energy management strategies to help keep you running.  Labs will include energy building routines, led by executive wellness coaches, to incorporate into your busy life.

Supplier Success

Wednesday, June 17 11 a.m. – 4 p.m.

The Supplier Success course offers an overview of the apartment industry and teaches methods that suppliers can use to maximize partnerships with apartment owners, apartment management companies and apartment association members.  Join us to kick-start both your business success and your industry involvement!

As a result of completing the course, you will: 

  • Understand how economic conditions impact the apartment industry and affect your sales
  • Learn how property management companies measure success 
  • Better utilize apartment association resources to build business AND contribute to the industry 
  • Identify financial decision makers and how best to build rapport 
  • Understand the business cycle, required resources and daily operations of an apartment community 
  • Learn how to position your products/services to meet the goals of an apartment community

This program is a component of the Certified Apartment Supplier (CAS) credential. Supplier Success Fees start at $129. Registration is limited to 50 attendees. Includes lunch.

For more information, contact Kim McCrossen.

CAMT+L Course

The CAMT+L micro-credential is designed for those apartment maintenance technicians who are being promoted into a supervisory role as their technical proficiency increases.*

Wednesday, June 17, 9:30 a.m. – Noon

  • Member: $269
  • Non-member: $299

Training Goal:

This course is designed to teach the soft skills associated with the managerial role. You will learn specific supervisory and leadership skills necessary for you to succeed in your job. By taking this course and studying the recommended reading material, you will be prepared to take the CAMT+L micro-credential exam and earn a new digital badge for your resume.

You'll learn:

  • How to effectively implement changes and to secure buy-in from your staff
  • How to work with staff and residents to resolve any conflicts
  • How to properly identify and utilize all available resources

*To earn the CAMT+L micro-credential, you must have earned the CAMT credential. You may still take this course without having earned CAMT, but would not earn the micro-credential.

For more information, contact Kim McCrossen.


The NAA Education Institute (NAAEI) is proud to present its REWIND program. REWIND offers 70+ PowerPoint-synced audio and video sessions from the conference, so you can continue learning!

Pre-order REWIND with your conference registration by June 9th for only $99 for members. 

Pre-order Today!  

For more information, contact Kim McCrossen.