MEETINGS & EVENTS

Conference Schedule

Wednesday, June 13

12:30PM
1:30PM
Customer Experience: The (Not So) Secret Sauce from Top Organizations
Leadership

 According to Forbes Insights, “by 2020, customer experience is expected to surpass product and pricing as the key business differentiator.” Are you prepared? Companies like Zappos, Apple and Starbucks are known for exceeding customer expectations while maximizing the bottom line. Their secret sauce? Executives from these and other top performing companies insist it all begins with the people inside the organization, especially leaders. Arm yourself with proven strategies and essential ingredients for success to engage your organization and your customers.​ (WED-A06) 

Speakers

Name: 
Beth Luques
Job Title: 
Director of Organizational Learning and Development
Company: 
Pinnacle
Name: 
Erinn Cassidy
Job Title: 
VP of Human Resources
Company: 
Pinnacle
  • SPONSORS

1:45PM
2:45PM
Rituals, Routines and Rewards that Recharge Your Life!
Leadership

 Hear successful strategies for resetting your focus, establishing routines and recharging your mindset that lead to a more balanced and fulfilling life. There’s no denying that the endless barrage of emails, pings and push notifications have us challenged as we respond to shifting priorities and society’s expectations. Take a deep breath, clear your mind and relax as you examine the mental blocks that hold us back from living our best life. (WED-B03) 

Speakers

Name: 
Debbie Phillips
Job Title: 
President
Company: 
The Quadrillion
Name: 
Jennifer Staciokas
Job Title: 
Senior Vice President, Marketing and Training
Company: 
Pinnacle
Name: 
Mark Hurley
Job Title: 
President
Company: 
Highland Commercial Properties, Inc. (Moderator)
Name: 
Virginia Love
Job Title: 
Vice President, Training and Marketing
Company: 
Waterton Residential
  • SPONSORS

Thursday, June 14

8:45AM
9:45AM
Tribes, Transparency and Truth: Remember Where You Came From
Leadership

 After entering corporate and executive-level positions, it’s easy to find ourselves insulated from the reality our onsite teams face simply because of our titles. You blink and recognize you are high tech but low (or no) touch. It's easy to lose sight of where we came from and ultimately, lose the connection with our onsite teams—our “Tribe.” Hear about the importance of your Tribe, how to practice Transparent Leadership and owning Truth as a leadership attribute. (THU-A05) 

Speakers

Name: 
Kimberly Hurd
Job Title: 
Senior Vice President of Operations
Company: 
Sundance Property Management, LLC
Name: 
Melissa Joy
Job Title: 
Vice President
Company: 
Village Green
  • SPONSORS

10:00AM
11:00AM
Creating a Culture that Engages and Retains Millennials
Leadership

 Their work habits and values are different. They care more about work-life balance than money. And they are entering the workforce at record rates. Uncover the employee engagement drivers that are unique to Millennials and discover how to develop an environment that engages and retains them.  (THU-B08) 

Speakers

Name: 
Andre O'Brien
Job Title: 
Dale Carnegie Trainer
Company: 
Dale Carnegie of Georgia
  • SPONSORS

11:15AM
12:15AM
A Masterpiece in the Making
Leadership

The best way to grow and retain your top talent is to know your employees better than they know themselves, then use that information to shape their ideal career path in ways beneficial to both of you. Explore the art of job sculpting and how servant leadership shapes a world-class culture for your team that promotes employee engagement and tenure. Learn innovative methods to use your uniqueness to fill blank canvases with employee’s best and brightest contributions to create a true masterpiece. (THU-C03) 

Speakers

Name: 
Stephanie Anderson
Job Title: 
Regional Property Manager
Company: 
Drucker and Falk
Name: 
Jeremy Lawson
Job Title: 
Reputation Manager
Company: 
Fogelman
Name: 
Kimberly O'Keefe
Job Title: 
Operations Manager
Company: 
The Dolben Company
Name: 
Debbie Phillips
Job Title: 
President
Company: 
The Quadrillion (Moderator)
  • SPONSORS

Friday, June 15

9:00AM
10:00AM
Open Space Series - Management/Leadership
Leadership

Open Space Series

Don’t just listen to the conversation, join the conversation! New this year, the Open Space Series is a peer-to-peer learning experience where you can engage in creative conversations with attendees who are passionate about the same issues and topics as you. Expert facilitators will support one-hour, small groups and explore the following topics:

Marketing | Thursday, June 14, 8:45 a.m. – 9:45 a.m.

Leasing | Thursday, June 14, 10 a.m. – 11 a.m.

Technology | Thursday, June 14, 11:15 a.m. – 12:15 p.m.

Management/Leadership | Friday, June 15, 9 a.m. – 10 a.m.

Affordable Housing | Friday, June15, 12:45 p.m. – 1:45 p.m.

Disaster/Crisis/Emergency Preparedness | Friday, June 15, 2 p.m. – 3 p.m.

12:45PM
1:45PM
Deep Dive: Wired For Leadership—Getting Your Team Ready – Part A
Leadership

Organizational flattening, a booming market and retiring older leaders have resulted in a critical demand for leaders at all levels. Yet companies are struggling to develop enough individuals equipped with the critical capabilities and skills they need to succeed.

Through three effective perspectives within real life organizations, learn how to wire your team for leadership skills in high demand today. Gain proven strategies, implementable solutions and a fresh mindset for growing tomorrow's leaders. In the first installment, we will:

  • Determine core competencies needed today for highly effective leaders tomorrow
  • Identify measurement tools and metrics that target strengths and areas that need development
  • Align development needs with practical development solutions
  • Explore critical components of a formalized Leadership Program Plan
  • Define exceptional elements that result in a compelling leadership mentality infusing every level
  • Pinpoint powerhouse "guerilla" leadership tactics that inspire all associates
  • Adapt leadership practices that engage every team member to lead
    (FRI-B02)

Speakers

Name: 
Nancy Goldsmith
Job Title: 
Managing Director, Property Operations
Company: 
Bozzuto Management Company
Name: 
Cynthiann King
Job Title: 
Chief Training Development Officer
Company: 
Cynthiann King Services
Name: 
Lori Snider
Job Title: 
Head of Learning and Experience
Company: 
RedPeak
2:00PM
2:30PM
Speed Round: Beyond Overload? Change Strategies to Increase Capacity for Lasting Success
Leadership

Feeling the stress of living in a world of "too much?" Overwhelmed with the non-stop distractions, interruptions, job demands and instant response expectations? How did we get here? Why do we do this to ourselves? Here’s the answer: Get a life! Reclaim your life today to find a greater purpose with increased self-awareness by applying everyday practical strategies to get back on track. Discover the blueprint to open up more brain-space to think, time to plan and ability to focus and chart a new course for improved long-term results. (FRI-C05) 

Speakers

Name: 
Rommel Anacan
Job Title: 
President
Company: 
The Relationship Difference
Name: 
Amy Kosnikowski Dilisio
Job Title: 
National Speaker and Industry Educator
Company: 
Quintessential Marketing & Training
  • SPONSORS

2:00PM
3:00PM
Deep Dive: Wired For Leadership - Getting Your Team Ready - Part B
Leadership
Organizational flattening, a booming market and retiring older leaders have resulted in a critical demand for leaders at all levels. Yet companies are struggling to develop enough individuals equipped with the critical capabilities and skills they need to succeed.
 
Through three effective perspectives within real life organizations, learn how to wire your team for leadership skills in high demand today. Gain proven strategies, implementable solutions and a fresh mindset for growing tomorrow's leaders. In the second installment, we will:
Examine your leadership culture and consider what needs to be done now and in the future 
Explore proven daily and weekly practices for demonstrating leadership that works 
Compare and contrast methods to create competent strategic thinking and problem solving
Adjust your culture for leadership development and success using practical tips  
Review provided resources for your fresh mind-set for growing tomorrow's leaders 
(FRI-C02)

Speakers

Name: 
Nancy Goldsmith
Job Title: 
Managing Director, Property Operations
Company: 
Bozzuto Management Company
Name: 
Cynthiann King
Job Title: 
Chief Training Development Officer
Company: 
Cynthiann King Services
Name: 
Lori Snider
Job Title: 
Head of Learning and Experience
Company: 
RedPeak
Event Sponsors