Wednesday, June 13
Customer Experience: The (Not So) Secret Sauce from Top Organizations
According to Forbes Insights, “by 2020, customer experience is expected to surpass product and pricing as the key business differentiator.” Are you prepared? Companies like Zappos, Apple and Starbucks are known for exceeding customer expectations while maximizing the bottom line. Their secret sauce? Executives from these and other top performing companies insist it all begins with the people inside the organization, especially leaders. Arm yourself with proven strategies and essential ingredients for success to engage your organization and your customers. (WED-A06)
Rituals, Routines and Rewards that Recharge Your Life!
Hear successful strategies for resetting your focus, establishing routines and recharging your mindset that lead to a more balanced and fulfilling life. There’s no denying that the endless barrage of emails, pings and push notifications have us challenged as we respond to shifting priorities and society’s expectations. Take a deep breath, clear your mind and relax as you examine the mental blocks that hold us back from living our best life. (WED-B03)
Thursday, June 14
Tribes, Transparency and Truth: Remember Where You Came From
After entering corporate and executive-level positions, it’s easy to find ourselves insulated from the reality our onsite teams face simply because of our titles. You blink and recognize you are high tech but low (or no) touch. It's easy to lose sight of where we came from and ultimately, lose the connection with our onsite teams—our “Tribe.” Hear about the importance of your Tribe, how to practice Transparent Leadership and owning Truth as a leadership attribute. (THU-A05)
Creating a Culture that Engages and Retains Millennials
Their work habits and values are different. They care more about work-life balance than money. And they are entering the workforce at record rates. Uncover the employee engagement drivers that are unique to Millennials and discover how to develop an environment that engages and retains them. (THU-B08)
A Masterpiece in the Making
The best way to grow and retain your top talent is to know your employees better than they know themselves, then use that information to shape their ideal career path in ways beneficial to both of you. Explore the art of job sculpting and how servant leadership shapes a world-class culture for your team that promotes employee engagement and tenure. Learn innovative methods to use your uniqueness to fill blank canvases with employee’s best and brightest contributions to create a true masterpiece. (THU-C03)
Friday, June 15
Open Space Series - Management/Leadership
Open Space Series
Don’t just listen to the conversation, join the conversation! New this year, the Open Space Series is a peer-to-peer learning experience where you can engage in creative conversations with attendees who are passionate about the same issues and topics as you. Expert facilitators will support one-hour, small groups and explore the following topics:
Marketing | Thursday, June 14, 8:45 a.m. – 9:45 a.m.
Leasing | Thursday, June 14, 10 a.m. – 11 a.m.
Technology | Thursday, June 14, 11:15 a.m. – 12:15 p.m.
Management/Leadership | Friday, June 15, 9 a.m. – 10 a.m.
Affordable Housing | Friday, June15, 12:45 p.m. – 1:45 p.m.
Disaster/Crisis/Emergency Preparedness | Friday, June 15, 2 p.m. – 3 p.m.
Deep Dive: Wired For Leadership—Getting Your Team Ready – Part A
Organizational flattening, a booming market and retiring older leaders have resulted in a critical demand for leaders at all levels. Yet companies are struggling to develop enough individuals equipped with the critical capabilities and skills they need to succeed.
Through three effective perspectives within real life organizations, learn how to wire your team for leadership skills in high demand today. Gain proven strategies, implementable solutions and a fresh mindset for growing tomorrow's leaders. In the first installment, we will:
- Determine core competencies needed today for highly effective leaders tomorrow
- Identify measurement tools and metrics that target strengths and areas that need development
- Align development needs with practical development solutions
- Explore critical components of a formalized Leadership Program Plan
- Define exceptional elements that result in a compelling leadership mentality infusing every level
- Pinpoint powerhouse "guerilla" leadership tactics that inspire all associates
- Adapt leadership practices that engage every team member to lead
Speed Round: Beyond Overload? Change Strategies to Increase Capacity for Lasting Success
Feeling the stress of living in a world of "too much?" Overwhelmed with the non-stop distractions, interruptions, job demands and instant response expectations? How did we get here? Why do we do this to ourselves? Here’s the answer: Get a life! Reclaim your life today to find a greater purpose with increased self-awareness by applying everyday practical strategies to get back on track. Discover the blueprint to open up more brain-space to think, time to plan and ability to focus and chart a new course for improved long-term results. (FRI-C05)
Deep Dive: Wired For Leadership - Getting Your Team Ready - Part B