Publications

Review Management

Operations Insights

The ‘Nothing’ Guide to Review Management

Asking residents who posted a less-than-stellar review to return to the website and write an update to their situation is one way to create an authentic online story.Lia Nichole Smith, VP of Education and Performance for SatisFacts and ApartmentRatings,...

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Diffusing Online Reviews

Operations Insights

Diffusing Online Angst

Knowing when to stop responding is only lesson to remember when responding to reviews. Here are five others.Here we take a deeper dive into review...

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Property Technology Mistakes

Apartment Technology, Operations Insights

The Five Biggest Onsite Technology Mistakes

Jared Miller has a guiding principle when it comes to rolling out onsite technology at apartment communities: It must shorten his onsite...

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Resident's Separation Anxiety

Operations Insights

Apartment Living Calms Resident's Separation Anxiety

Leasing to spouses who are separated requires a special touch.Conversations with prospective residents often reveal a brief glimpse into their...

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Industry Insider, Operations Insights

Employee Retention and Marketing Among Top Management Goals for 2019

As we enter another year, people are on the mind of many apartment executives. Find out how they want to engage with associates and residents.As...

January 15, 2019

Apartment Management Goals for 2019

Operations Insights

5 Best Pieces of Operations Advice for 2019

#1: How to Handle Medical Marijuana and Fair HousingFederal law states that there is no currently accepted medical use, yet 30 states and...

December 19, 2018

Operation Advice for 2019

Apartment Technology, Operations Insights

A Day In The Life Of – A Property Manager

For many by 2025 [and clearly for everyone by 2030] the nearly 100-year old title of “Property Manager” will be replaced by titles far more reflec...

December 12, 2018

Property Manager

Industry Insider, Operations Insights

Addressing Residents’ Need to Feel Safe

With timed and functional gates; security cameras within corridors, garages, and in outdoor spaces, you can help residents feel safe. But those...

December 18, 2018

Operations Insights

How Does the Apartment Industry Measure Up to Hotels

Whether it is in technology implementation, access control or turns, many apartment firms have found inspiration in the hospitality sector.For...

November 27, 2018

Measure Up to Hotels

Operations Insights

How to Improve the Experience at Your Community

Focusing on things like smell and sound can help an apartment community delight prospects.Pinnacle is going a step further than implementing...

November 27, 2018

Community Experience

Publications

units Magazine is a full-color trade publication featuring news and newsmakers in the apartment housing industry.

APTly Spoken Blog

NAA's award-winning blog showcases featured bloggers from all sectors of the apartment industry covering Economic Issues, Green Issues, Marketing, Operations and more. Several NAA staff also blog about their respective subject matter as an added benefit to the readership.

The Industry Insider

Industry Insider is a weekly newsletter where you will find a quick summary of noteworthy articles pertaining to our industry.

CampusConnex is a monthly newsletter for professionals in the student housing community and includes insights on trends, best practices, services and ideas to consider in the student housing business.

Marketing Buzz is a monthly newsletter containing trends, tips and articles on the marketing and leasing of apartment homes.

Operations Insights

Operations Insight is a monthly newsletter for professionals involved in onsite apartment operations and maintenance. This email newsletter has insights on trends, best practices, services and ideas for you to consider during day-to-day operations.

Apartment Technology

Apartment Technology is a monthly newsletter that delivers the latest trends in technology for today and tomorrow.

Apartment Advocate

This monthly publication combines all aspects of apartment industry advocacy into one go-to resource. The Apartment Advocate highlights key developments and viewpoints in industry public policy at all levels of government, and helps NAA members explore advocacy pathways.

Apartment Business Update

A quarterly newsletter covering investment trends in the apartment industry.

Connect with NAA

Connect with NAA is a monthly column from the NAA Chairman provided on the third of the month for the following month's publications.

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