Publications

Maintenance Supervisor Education

Operations Insights

Teaching Maintenance Supervisors to Lead

Great maintenance technicians often move into management, but many times they’re unprepared for the changes the shift entails.“Great technicians see an issue, diagnose it and go fix it,” said Ed Shaffer, CAMT, Director of Maintenance Oper...

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Pre-Construction Marketing

Operations Insights

The Fail-Proof Pre-Construction Marketing Guide

The typical pre-leasing process might look a little bit like this:Operations, marketing and development come up with a plan.Construction challenges...

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Pets Operation

Operations Insights

Camden Eliminates Weight Limit for Pets

Camden has been trending toward having no weight limit for pets at most of its suburban communities for a few years, particularly in high-density...

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Short-Term Rentals

Operations Insights

Managing the Onsite Challenges of Short-Term Rentals

When short-term guests stream into your apartments, both residents and staff feel their presence. Here’s how to overcome the problems common...

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Operations Insights

How Apartment Operators Manage Investors

Apartment communities have the nonstop, continual mission to keep residents pleased with their living experience. While much effort is dedicated...

Investors management

Operations Insights

The ‘Nothing’ Guide to Review Management

Asking residents who posted a less-than-stellar review to return to the website and write an update to their situation is one way to create an...

Review Management

Operations Insights

Diffusing Online Angst

Knowing when to stop responding is only lesson to remember when responding to reviews. Here are five others.Here we take a deeper dive into review...

Diffusing Online Reviews

Apartment Technology, Operations Insights

The Five Biggest Onsite Technology Mistakes

Jared Miller has a guiding principle when it comes to rolling out onsite technology at apartment communities: It must shorten his onsite...

Property Technology Mistakes

Operations Insights

Apartment Living Calms Resident's Separation Anxiety

Leasing to spouses who are separated requires a special touch.Conversations with prospective residents often reveal a brief glimpse into their...

February 26, 2019

Resident's Separation Anxiety

Industry Insider, Operations Insights

Employee Retention and Marketing Among Top Management Goals for 2019

As we enter another year, people are on the mind of many apartment executives. Find out how they want to engage with associates and residents.As...

January 15, 2019

Apartment Management Goals for 2019

Publications

units Magazine is a full-color trade publication featuring news and newsmakers in the apartment housing industry.

APTly Spoken Blog

NAA's award-winning blog showcases featured bloggers from all sectors of the apartment industry covering Economic Issues, Green Issues, Marketing, Operations and more. Several NAA staff also blog about their respective subject matter as an added benefit to the readership.

The Industry Insider

Industry Insider is a weekly newsletter where you will find a quick summary of noteworthy articles pertaining to our industry.

CampusConnex is a monthly newsletter for professionals in the student housing community and includes insights on trends, best practices, services and ideas to consider in the student housing business.

Marketing Buzz is a monthly newsletter containing trends, tips and articles on the marketing and leasing of apartment homes.

Operations Insights

Operations Insight is a monthly newsletter for professionals involved in onsite apartment operations and maintenance. This email newsletter has insights on trends, best practices, services and ideas for you to consider during day-to-day operations.

Apartment Technology

Apartment Technology is a monthly newsletter that delivers the latest trends in technology for today and tomorrow.

Apartment Advocate

This monthly publication combines all aspects of apartment industry advocacy into one go-to resource. The Apartment Advocate highlights key developments and viewpoints in industry public policy at all levels of government, and helps NAA members explore advocacy pathways.

Apartment Business Update

A quarterly newsletter covering investment trends in the apartment industry.

Connect with NAA

Connect with NAA is a monthly column from the NAA Chairman provided on the third of the month for the following month's publications.

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