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About the Online Exams

Before You Test: Important Things to Note

  • The Candidate Handbook includes detailed instructions on how the exams run and important information regarding the rules and regulations of testing administration.
  • ELIGIBILITY CODES UNLOCK THE EXAMS. Once you receive your code from your local apartment association, please be sure to keep your Eligibility Code with you when you are ready to schedule the exam. Eligibility Codes are unique to each student and are the key to unlocking your exam.
  • Please note: Your NAA User ID is not your eligibility code; you must obtain the code from your local association. Online credential students obtain their codes from NAA.
  • Be sure to go check the computer requirements of the testing platform before taking the exam.
  • When you are logged into the CASTLE Worldwide Testing System, verify your information before proceeding.


Exam Content

See below for specific information about the content of each credential exam.

Practice Tests


CAM and CAPS Candidates

  • Please contact your course administrator or instructor for exam information. The CAM exam and the CAPS exam must be taken at a designated testing center, at an affiliate site or via live online proctoring.  Please use this link to test your computer's setup for live online proctoring.
  • CAM and CAPS exams must be scheduled at least four days in advance.
  • Follow these instructions for scheduling your CAM exam.
  • Follow these instructions for scheduling your CAPS exam.


Technical questions related to the CASTLE Worldwide System and Online Exams?

For technical problems related to the CASTLE Worldwide testing platform, please contact CASTLE Worldwide directly at 919-572-6880 during their normal business hours, 8:30 a.m. - 5:30 p.m. ET, Monday – Friday.


Instructions for Taking An Online Exam (CAMT, NALP, CAS, CAMT+E, CAM Student Housing and IROP Candidates Only)

NOTE:  All NAAEI credential exams will switch to a proctored format beginning January 7, 2019.  Until January 2, 2019 candidates may take non-proctored exams at any time without a proctor.  


Frequently Asked Questions (FAQs)

Can I take the exam on a Mac?
No, we are not currently able to support Macs for non-proctored exams.  A Mac computer may be used for exams taken via live online proctoring but the candidate must use Chrome, Firefox or Internet Explorer as a browser.  The exams are not supported on the Safari browser.

Are the questions going to be random?
Yes, all of the questions will be randomized.

Is there a running clock/timer on the screen?

How many questions are on each exam and how long are they timed?

CAMT: 100 questions; timed for 2 hours and 30 minutes
CAS: 100 questions; timed for 2 hours
NALP: 100 questions; timed for 1 hour 30 minutes
IROP: 65 questions; timed for 1 hour 30 minutes

CAMT+E: 50 questions; timed for 1 hour 30 minutes

CAM Student Housing: 50 questions; timed for 1 hour 30 minutes

Can students take the test at home?
Non-CAM and CAPS Candidates may take the test anywhere they have access to an internet connection, including at home through January 2, 2019. Please remember that technical assistance is available during normal business hours through CASTLE Worldwide. If you are taking the test during off-business hours or on the weekend and you have technical difficulty, you may have to wait for your inquiry to be answered.

CAM  and CAPS students must take the exam in a proctored environment.  After January 7, 2019 all exams will be taken in a proctored environment, either at an affiliate testing facility or via live online proctoring.

Are proctors required?
All CAM and CAPS exams are proctored. For all other candidates, your local apartment association reserves the right to have exams proctored. Otherwise, students will take the exam on a personal computer.  See above for changes coming in 2019.

What is the fee for the Candidate Handbook?
The Candidate Handbook can be downloaded for free.

Are there real questions on the practice tests?
Sample questions are available in the Candidate Handbook. NAAEI also has made "Skill Checks" from each curriculum available as a study guide for students. This material is free of charge and downloadable from the Candidate Resources page but you must be logged in and registered as a candidate with NAA in order to view this page.   The credential practice tests contain real test questions but the questions have not been validated and should not be used as guides to prepare for the exam.  The practice tests are offered to familiarize candidates with the testing environment only.

When will I get my results?
You will get your results immediately after taking the exam. It is important to have valid and up-to-date information so NAAEI can provide you your results. Update your information.

When will my local association be notified that I have passed an exam?
Your local association will receive your score through a report that is sent weekly.

How many times can I take the test?
Candidates may sit for the test as many times as they want until they pass the exam. However, there is a seven-day waiting period between testing times and there is a retake fee for each attempt.

What is the retesting fee?
The fee to retake the test is $30 for non-proctored exams. The retesting fee for one part of the CAM or CAPS exam is $80 and $100 to retake both parts of the CAM or CAPS exam.

What if I require special accommodations when taking a credential exam?
Please contact NAAEI at 703-518-6141 for questions and submit a Request for Accommodation Form at least 30 days prior to your test date.

Who do I contact if I have technical questions related to the CASTLE Worldwide Testing System?
For technical problems related to the CASTLE Worldwide testing platform, please contact CASTLE Worldwide directly at 919-572-6880 during their normal business hours, 8:30 a.m. - 5:30 p.m. ET, Monday – Friday.

Who do I contact if I have questions related to the administration of the exam?
You may contact the NAAEI Staff.

Have more questions?
Contact the NAAEI Staff