UPS Struggles to Handle the Package Surge
Digested from The Wall Street Journal (WSJ)
Apartment companies are not the only one’s dealing with the deluge of packages this holiday season.
Just like apartment communities can count on a flood of packages to be delivered to them throughout this month, they can now also figure on hearing their residents complain about not receiving their packages when they were promised.
Not the fault of the community or the resident package solution in the common area, delays are predicted from carriers such as UPS, which faces another unprecedented e-commerce delivery deluge.
“UPS is struggling to handle the surge in shipments from online shoppers, resulting in delivery delays early in the critical holiday season and prompting the carrier to a push drivers to work extra hours,” WSJ reports.
UPS on Dec. 4 added an estimated one or two days in transit time on an unspecified number of deliveries following record sales around Cyber Monday, its spokesman Steve Gaut said Dec. 4.
Adobe estimated that Cyber Monday sales hit $6.6 billion this year, up more than 17 percent compared to 2016.
ShipMatrix, a software provider that analyzes shipping data, said 89.2 percent of parcels shipped the days after Black Friday were delivered on the day they were promised. The worst on-time service hit packages that UPS picked up on Monday and Tuesday of last week, WSJ reports.
By comparison, 99.4 percent of FedEx Express packages were delivered by the end of the day they were scheduled to arrive, the report continues.
The U.S. Postal Service looks to solve the high volume of package shipping by delivering in early morning, evenings and Sundays.