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NAA CEO Doug Culkin on Customer Service and the Overtime Rule

NAA CEO Doug Culkin has written a thought leadership blog post on NAA’s LinkedIn page reflecting on his 17 years at NAA’s helm. Entitled “My Secret to Success: Lessons on Customer Service and Involvement from a Retiring CEO,” Culkin explains how the recently issued overtime rule threatens customer service for the apartment industry and the need for grassroots engagement from our members to combat it.

Please take a moment to like, share and re-post. This is especially important on LinkedIn, where your “likes” and “shares” will allow the article, and opportunities for advocacy, to reach significantly more individuals.

Culkin’s blog is also being promoted on NAA’s social media outlets, Twitter and Facebook. Let your social network know how important this proposed legislation is -- sometimes it really only takes a click to make an impact. If you want to get involved with this advocacy effort or would like additional information, contact Peter Fromknecht, Manager, Grassroots Advocacy at [email protected] or 703-797-0618.