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My RPM Story: RPM Careers Ambassador Jeremy Lawson

RPM Careers

RPM Career AmbassadorWhether it’s through digital advertising, the new RPM Careers Facebook page, or word of mouth from National Apartment Association members and supporters, thousands of applicants are headed to RPMcareers.org to find their new career path. They are also connecting with RPM Careers ambassadors — industry professionals like me — to learn more about residential property management.

RPM Careers ambassadors come from a broad range of experiences and career paths, so there is an ambassador for everyone — from military veterans looking to enter new careers to recent college graduates just starting out.

My path to RPM started over 10 years ago. Like many in our industry, I moved from another career and found a wealth of opportunity in RPM! Here’s my RPM story:

Before I got into residential property management, I was working in sales while going to school full time. I knew a maintenance supervisor at an apartment community who always had a good story about his job — these anecdotes kept me intrigued, so my ears perked up when he told me about an open position. I applied and was hired instantly. 

After I started working as a leasing professional, I grew fast within my company, Fogelman Management Group. Now I’m the reputation manager — a unique position within RPM. I oversee and manage what residents are saying about our properties online, working with about 65 communities to build their reputation and engage with their customers by responding to reviews on websites that I monitor, such as ApartmentRatings.com, Yelp, Google, and our own property websites. By monitoring and helping our community managers respond to what our residents are telling us, I’m enhancing relationships with our residents and making our communities stronger. Passion for what you do pays off: Since I started in this position about a year ago, our overall approval rating has increased by more than 7 percent.

Working in RPM is such a rewarding and interesting experience — each day is different, and I’m never bored. With emerging technology and the growing number of apartment communities nationwide, the industry is constantly evolving. Just look at my job title!  

I love helping others — it’s one of the reasons I’m an ambassador. Visit the RPM Careers ambassadors page to connect with me by email or through LinkedIn, or nominate an ambassador from your company to join us!