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NAA Digital Studio Series Schedule

Thursday, February 25

(All times listed in EST)

Thursday, February 25

11:00AM
11:20AM
Conversation Starter: What Methods Does Your Company Use to Retain Your Technicians?

For enthusiastic pros who want to start the event a little early, this video chat space is your chance to meet other maintenance professionals for some camaraderie and tips on making your teams feel appreciated.

11:30AM
12:15PM
Maintaining and Preserving Your Talent Assets
Opening Keynote Session

Choosing the best people, keeping the best people and building a culture of leadership that serves your people.

Fred Stokes understands the power of people, and how to harness that power to orchestrate disruptive strategies and game changing tactics that elevate companies to market-leading positions. His sensitivity to an organizations culture, combined with his ability to engage employees, enables him to lead teams through transformational change. He shares stories from a diverse and illustrious career than spans service in the US Navy, the FBI, Walmart, Starbucks and Lowes Pro Services, all with humor and purpose. Fred currently serves as Senior Vice President – Pro Sales and Services, providing ongoing vision, strategy, and execution of Pro Sales, In-Home Selling, and Specialty Sales.

Speakers

Name: 
Fred Stokes
Job Title: 
Senior Vice President
Company: 
Pro Sales and Services
12:15PM
12:30PM
“Promote Yourself”: A New Tool for Your Maintenance Tool Bag

The next step in maintenance team members’ development? Self promotion! Everyone agrees maintenance professionals are essential to the apartment industry. In fact, as owners considered layoffs and furloughs during COVID-19, maintenance teams were exempt and were the face of their communities! Yet skilled maintenance professionals say they’re not recognized for hard work, expertise or accomplishments. Explore how training maintenance team members to do some self-promotion goes a long way toward career development, resident satisfaction, recruitment and employee retention.

Speakers

Name: 
Mary Gwyn
Job Title: 
Chief Innovator
Company: 
Apartment Dynamics
12:30PM
1:15PM
Leadership Panel Discussion: Maintaining and Preserving Your Assets
Panel

During the pandemic, work orders have become more difficult to address, with the need to limit exposure of maintenance teams and residents alike. With limited staff time and contact, and limited funds resulting from economic upheaval, work has often been restricted. Can repairs, regular maintenance inspections, liability mitigation and general improvements await the easement of the pandemic? How do you move through mountains of work, are you catch up, and can you keep your teams motivated to maneuver through this time?

Speakers

Name: 
Raymond van Beveren
Job Title: 
SVP, Construction and Facilities Services
Company: 
Cushman Wakefield
Name: 
Chris Tinsley
Job Title: 
Service Manager
Company: 
Colonial Village, West End
Name: 
Jonathan Dean
Job Title: 
Regional Maintenance Director
Company: 
Palms Associates
Name: 
Adrian Danila
Job Title: 
Director of Facilities & Maintenance
Company: 
ECI Management
Name: 
Demetrius Rodriguez
Job Title: 
Service Director
Company: 
Rangewater Real Estate
Name: 
Alex Watts
Job Title: 
Director of Regional Maintenance
Company: 
Greystar
1:30PM
2:15PM
Roundtable Discussion: Maintenance and Capital Improvements—Strategies for Prioritizing and Preparing

Attendees explore how peers are tackling the big problem of figuring out how to prioritize work orders and capital improvements, as well as how to train teams to prepare for that work, through small group discussions.

Speakers

Name: 
Mary Gwyn
Job Title: 
Chief Innovator
Company: 
Apartment Dynamics
2:30PM
3:15PM
Maximize Efficiency - Priority Management is not Time Management
Education Session

There are numerous time management strategies and programs out there. When we fail to get a grip on managing time it leaves us feeling inadequate, stressed and unsuccessful. Why? In reality, time cannot be managed. There are 24 hours each day, every day. Time is constant, and always ticking away. We cannot store it up, recycle it or save it. The seconds are gone when they are gone. What we can do is manage ourselves. Creating priorities and sticking to them help us manage activities throughout our day enabling us to utilize the time we do have.

 

Speakers

Name: 
Kory Davis
Job Title: 
Senior Director of National Accounts
Company: 
Maintenance Supply Headquarters
Name: 
Nichole Curl
Job Title: 
Customer Training Specialist
Company: 
Lowe’s Pro MSH
Name: 
Ian Douglas
Job Title: 
Director of Operations
Company: 
Rockstar Capital
3:30PM
4:15PM
Five Must-Do Steps to Manage Capital Improvement Projects

Whether you are looking to update a model apartment or add an amenity like a pool, fitness center or dog park, or do a portfolio-wide water heater upgrade, you need a plan and the tools to get it done and done right the first time. This session provides you with the five must-do projects steps to help you meet your objectives, completing your project simply and efficiently.

Speakers

Name: 
Cammie Kovalick
Job Title: 
Director of Technology Project Management
Company: 
National Apartment Association
Name: 
Stephanie Anderson
Job Title: 
Manager of Industry Operations
Company: 
National Apartment Association
4:15PM
5:00PM
Closing Networking Event: Games of Games

Players will be guided through a variety of game types to keep the energy moving and providing an opportunity for everyone to shine. Games include Buzz In Pub Trivia, Giphy Challenge, Pictionary Drawing, Head-to-Head Social Games, Lipdub Karaoke, Fun Fact Match, Categories, live polling and voting. The results are slide-splitting and engaging as players can vote on everyone’s submissions to determine the final outcome. During the game, the host DJ’s music, points out highlights and provides topical commentary.