NAA Digital Studio Series Schedule
Thursday, February 25
(All times listed in EST)
Thursday, February 25
Conversation Starter: What Methods Does Your Company Use to Retain Your Technicians?
For enthusiastic pros who want to start the event a little early, this video chat space is your chance to meet other maintenance professionals for some camaraderie and tips on making your teams feel appreciated.
Maintaining and Preserving Your Talent Assets
Opening Keynote Session
Choosing the best people, keeping the best people and building a culture of leadership that serves your people.
Fred Stokes understands the power of people, and how to harness that power to orchestrate disruptive strategies and game changing tactics that elevate companies to market-leading positions. His sensitivity to an organizations culture, combined with his ability to engage employees, enables him to lead teams through transformational change. He shares stories from a diverse and illustrious career than spans service in the US Navy, the FBI, Walmart, Starbucks and Lowes Pro Services, all with humor and purpose. Fred currently serves as Senior Vice President – Pro Sales and Services, providing ongoing vision, strategy, and execution of Pro Sales, In-Home Selling, and Specialty Sales.
“Promote Yourself”: A New Tool for Your Maintenance Tool Bag
The next step in maintenance team members’ development? Self promotion! Everyone agrees maintenance professionals are essential to the apartment industry. In fact, as owners considered layoffs and furloughs during COVID-19, maintenance teams were exempt and were the face of their communities! Yet skilled maintenance professionals say they’re not recognized for hard work, expertise or accomplishments. Explore how training maintenance team members to do some self-promotion goes a long way toward career development, resident satisfaction, recruitment and employee retention.
Leadership Panel Discussion: Maintaining and Preserving Your Assets
During the pandemic, work orders have become more difficult to address, with the need to limit exposure of maintenance teams and residents alike. With limited staff time and contact, and limited funds resulting from economic upheaval, work has often been restricted. Can repairs, regular maintenance inspections, liability mitigation and general improvements await the easement of the pandemic? How do you move through mountains of work, are you catch up, and can you keep your teams motivated to maneuver through this time?
Roundtable Discussion: Maintenance and Capital Improvements—Strategies for Prioritizing and Preparing
Attendees explore how peers are tackling the big problem of figuring out how to prioritize work orders and capital improvements, as well as how to train teams to prepare for that work, through small group discussions.
Maximize Efficiency - Priority Management is not Time Management
There are numerous time management strategies and programs out there. When we fail to get a grip on managing time it leaves us feeling inadequate, stressed and unsuccessful. Why? In reality, time cannot be managed. There are 24 hours each day, every day. Time is constant, and always ticking away. We cannot store it up, recycle it or save it. The seconds are gone when they are gone. What we can do is manage ourselves. Creating priorities and sticking to them help us manage activities throughout our day enabling us to utilize the time we do have.
Five Must-Do Steps to Manage Capital Improvement Projects
Whether you are looking to update a model apartment or add an amenity like a pool, fitness center or dog park, or do a portfolio-wide water heater upgrade, you need a plan and the tools to get it done and done right the first time. This session provides you with the five must-do projects steps to help you meet your objectives, completing your project simply and efficiently.
Closing Networking Event: Games of Games
Players will be guided through a variety of game types to keep the energy moving and providing an opportunity for everyone to shine. Games include Buzz In Pub Trivia, Giphy Challenge, Pictionary Drawing, Head-to-Head Social Games, Lipdub Karaoke, Fun Fact Match, Categories, live polling and voting. The results are slide-splitting and engaging as players can vote on everyone’s submissions to determine the final outcome. During the game, the host DJ’s music, points out highlights and provides topical commentary.