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NAA Click & Lease Policies

Suspension of Account for Membership Non-Compliance

Any property listed as a non-member in the NAA Network must become a member of its local affiliate within thirty (30) days of placing their order, or NAA will suspend access to their account for non-compliance. Find your local NAA affiliate by clicking here.

Suspension of Account for Non-Payment

Any member property with an outstanding Click & Lease invoice balance aged greater than sixty (60) days will have its access suspended for non-payment.  Contact NAA’s Client Solutions Center at 833-86-MYNAA (9622) to make a payment.  Please ensure the accuracy of your property’s email billing address to receive annual invoices.  This information can be updated in NAA’s Lease Ordering Portal. Any delay in receiving invoices due to inaccurate information is the sole responsibility of the management company/property which includes the transition of management companies.

Adjustment to Bundled Property Package Account

Properties added to or removed from a Bundled Property Package will be reflected in an updated unit count upon the following year’s renewal invoice unless the update occurs during the invoicing period (date of invoice through invoice due date). Changes will appear on the current invoice if the request is during the invoicing period.

Adjustment to Package Type

Changes to a license’s package type can only be made during the invoicing period (date of invoice through invoice due date).  

Adjustment to Unit Count

Changes to a property’s unit count will appear in the following year’s renewal invoice unless the update occurs during the invoicing period (date of invoice through invoice due date).  Changes will be reflected on the current invoice if they are requested during the invoicing period.

Cancellation of Account for Non-Payment

A property’s account will be cancelled for non-payment when their invoice has aged greater than ninety (90) days and their account has been suspended for at least thirty (30) days.  Cancelled accounts cannot be reopened. If the member property desires to use the Click & Lease program after the account is closed a new order must be placed.

Closure of Account at Member’s Request

If a member property requests an account(s) be closed, the closure will take place within 24 hours of the effective date. Closed accounts cannot be reopened for any reason. All closures are final. A Cancellation should not be requested if a request for an account transfer is anticipated. Once an account is closed if the member property desires to use the Click & Lease program a new order must be placed. Closure request must be submitted via the cancellation form that can be found here.  

Account Transfers

Requests to transfer an account to a new management company/owner must be sent to Blue Moon Software in writing.  All open invoices transfer with the account. The new owner of the account is responsible for paying all open invoices.  Please contact Blue Moon Software at [email protected] or 1-800-772-1004 for further assistance.

Receipt of Overpayment

Overpayment of a Click & Lease invoice is applied to the subsequent year’s annual invoice.  A refund for the overpayment will only be processed at the if requested by the member prior to the invoice due date. 

Refund of Payment

Refunds may only be issued if an account is new and unused, closed and the request is made during the invoicing period (date of invoice through invoice due date).