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Frequently Asked Questions

Membership & Affiliate Network

How can I join the National Apartment Association?

To join NAA, contact a state or local NAA affiliated organization in your area to request a membership application. Visit the “Find An Affiliate” map to your local NAA Affiliate. Once you complete an affiliate application, and submit the required amount of dues, you will automatically become a member of the NAA and be granted both local and national benefits and privileges.

For more information, please contact the Client Solutions Center at 1-833-86-MYNAA or [email protected]

How much does it cost to join an affiliate organization as a member and/or a supplier?

Each NAA affiliated organization covers a specific territory and sets the membership fees for their market. Please contact your local affiliate to discuss membership options and pricing. You are asked to first join where your company is headquartered. However, many suppliers join additional affiliates in order to increase networking opportunities.

For more information, please contact the Client Solutions Center at 1-833-86-MYNAA or [email protected]

What are the benefits of NAA membership?

Benefits of NAA membership include representation through our Government Affairs programs, access to our Click & Lease program, a subscription to units Magazine, education through the NAA Education Institute, savings and discounts through our Open Door program, topnotch industry research and the industry’s premier networking and education events. Visit the Member Services page to learn more about any of these as well as everything else NAA offers nationally and through its Affiliate Network.

For more information, please contact the Client Solutions Center at 1-833-86-MYNAA or [email protected]

Education & Careers

What is the NAA Education Institute?

The NAA Education Institute (NAAEI) provides broad-based education, training and recruitment programs that attract, nurture and retain high-quality professionals and develop tomorrow’s apartment industry leaders. Visit NAA’s Education & Careers page for details related to all NAAEI programs and credentials.

For more information, please contact the Client Solutions at 1-833-86-MYNAA or [email protected]

What is a Continuing Education Credit (CEC)?

A CEC is one hour of continuing education with meals and breaks excluded. All CECs required for the renewal period must be earned the previous year. For example, for the 2017 renewal you will report CECs earned during 2016. CECs earned in 2015 will be not accepted and CECs earned above the requirement are not rolled over. Visit NAA’s Continuing Education Credits page for more information and to report your CECs.

For more information, please contact the Client Solutions at 1-833-86-MYNAA or [email protected]

How do I earn Continuing Education Credits (CEC)?

You have many options to earn and report Continuing Education Credits (CECs). Most options require you to register for a course and pay a registration fee. Check with your local NAA affiliate to see what continuing education programs they offer. In addition, there are several online learning options including those available via Visto. Courses taken at accredited colleges and universities are accepted for continuing education credit. This source of CECs can only account for half of your required CECs

For more information, please contact the Client Solutions at 1-833-86-MYNAA or [email protected]

How do I submit my Continuing Education Credit (CEC)?

Detailed information about reporting Continuing Education Credits (CECs) to NAAEI can be found on the NAA website at www.naahq.org/renew. Or you can complete and return the CEC Reporting Form.

For more information, please contact the Client Solutions at 1-833-86-MYNAA or [email protected]

How many CECs do I need to submit for a specific credential?

Continuing education credits are needed for all NAAEI credentials that require annual renewal and are required to maintain AIME membership. This includes CAM, NALP, CAPS, CAS and AIME. If you are unsure of the number of credits you need, check on your renewal invoice. Please submit the entire number of CECs required in one submission to ensure that your CECs are recorded accurately.

  • CAM - 6 CECs annually
  • NALP - 3 CECs annually
  • CAPS - 6 CECs annually
  • CAS - 3 CECs annually
  • AIME - 3 CECs annually

Individuals who hold multiple NAAEI credentials may use the same CECs for renewal of all credentials and AIME. For example, if you have a CAM and NALP credential, you would owe 6 CECs annually. The total number of CECs that you must report is indicated on your invoice. Visit NAA’s Continuing Education Credits page for more information and to report your CECs.

For more information, please contact the Client Solutions at 1-833-86-MYNAA or [email protected]

What is AIME and do I have to be an AIME member to maintain my certificate?

AIME stands for Apartment Industry Maintenance Excellence and is a membership organization for people who have earned NAAEI's Certificate for Apartment Maintenance Technicians (CAMT). Your CAMT certificate remains in good standing for your entire life. Membership in AIME is optional and provides an opportunity for CAMT certificate holders to demonstrate their commitment to professional development by earning 3 Continuing Education Credits (CECs) each year. Besides reporting 3 CECs, AIME members pay $50 a year to renew their AIME dues.

For more information, please contact the Client Solutions at 1-833-86-MYNAA or [email protected]

After I complete my course and pass my exam, when do I get my certificate?

NAAEI orders certificates weekly and after they are printed they are mailed to your course sponsor, usually the local NAA affiliate. This process can take up to two weeks. You will need to contact your local affiliate and ask how they plan to distribute your certificate and pin after they receive it.

For more information, please contact the Client Solutions at 1-833-86-MYNAA or [email protected]

Events & Conferences

Where can I find dates, hotel and registration information for an upcoming NAA event or conference?

Visit NAA’s Upcoming Meetings & Events page for details related to all upcoming programs. Schedule events with confirmed dates and venues, through 2020, are listed and dedicated hyperlinks are included when available for open events

For more information, please contact Liz Grier, Meetings Coordinator at 703-797-0628

When is the “Call for Presentations” for an upcoming NAA event or conference?

The scheduled “Call for Presentations” (CFP) is specific to each event. For more information about an event or conference, visit NAA’s Upcoming Meetings & Events page. Notice of a CFP is communicated via the NAA website, the specific event’s page, social media and email.

For more information, please contact Olivia Foroughi, Conference Education Coordinator at 703-797-0609

How can I get session files, PowerPoint slides and/or photos from the NAA Education Conference?

Two weeks after the conclusion of the Conference, materials are made available on the Education Conference webpage. Click on the schedule tab and those sessions for which materials are available can be expanded (hit the plus sign to the right) and presentations downloaded as PDFs. Photos from the conference are available on NAA’s Flickr page.

For more information, please contact the Client Solutions at 1-833-86-MYNAA or [email protected]

I attended an NAA conference, when and how will my CECs be applied to my account?

The NAA Education Institute makes every effort to record continuing education credits (CEC) for credential holders who have registered for NAA conferences. In some cases, we are unable to upload CECs to our database because the conference registration form did not include the attendee’s email address. Please contact the Client Solutions Center at 1-833-86-MYNAA to check on whether CECs have been uploaded to your record.

For more information, please contact the Client Solutions Center at 1-833-86-MYNAA or [email protected]

Accounting

How do I pay my invoice with a credit card or get a transaction receipt?

To submit payment or to request a receipt, please call 1-833-86-MYNAA and be ready to provide your invoice number, company name, and credit card number.

For more information, please contact the Client Solutions Center at 1-833-86-MYNAA or [email protected]

Web & Login

How do I login to the NAA website?

To log-in to the NAA website you will need your email and password. If you know the email address on your account, please use the "Forgot My Password" link under the green log-in button on this page to change your password and log in. 

If you don’t know your log-in email address, please use the "Find My Account" link under the green log-in button. To find your account, you will need your last name and your original NAA ID to reset your password and log in. Once you receive the password reset email and successfully log in to your account, you can find your registered email under "My Account" or "My Login Information"

If you are still having trouble logging in or need additional assistance, please contact the Client Solutions Center at 1-833-86-MYNAA or [email protected]