Renters and The Pandemic: An Inside Look at the Resident Experience
The rental housing industry has a rare opportunity to break free of the “business as usual” mold like never before due to the pandemic. Residents across the country have revealed key insights about the impact COVID-19 has had on their lives. That critical information will help owners and operator attract and retain renters searching for a new home or making renewal decisions. This webinar will uncover how renter expectations and preferences have changed due to the pandemic. NAA will also present some recent findings from its monthly owner/operator survey.
In this webinar, you’ll learn:
- Key Insights about renters’ preferences and expectations
- COVID-19’s impact on rental housing
- The new shape of the rental housing industry
Date and Time: Thursday, June 11 at 2 p.m. EDT
About the Hosts
Lia Nichole Smith, VP of Education and Performance, ApartmentRatings and SatisFacts
Jennifer Carter, Director of Client Performance, ApartmentRatings and SatisFacts
Paula Munger, AVP Industry Research & Analysis, National Apartment Association
Lia Nicole Smith
Lia Nicole Smith is a nationally recognized speaker, published author and active member of the Atlanta Apartment Association’s Education Committee. Her expertise has been demonstrated and exhibited in solving challenges for conventional, affordable and senior communities, and while speaking at NAA events like CampusConnex and Apartmentalize.
With over 10 years of proven experience marketing and training numerous property management companies, Jennifer has guided employees in the industry’s best practices and has spoken at multiple conferences across the country, such as NAA’s Apartmentalize.
Paula Munger is responsible for leading research efforts on topics of importance to the industry. Her research aids NAA members in their business initiatives, as well as NAA advocacy and public relations efforts. Paula is a member of the National Association for Business Economics and The Counselors of Real Estate.