- Community Goodwill
CAS Knowledge Check: Part 2
Explore Part 1 of this CAS Knowledge Check.
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CAM’s Role and Responsibilities
1. What are the three property assets to protect through risk management?
2. What areas should a risk management process address?
- Identify potential risks in operations
- Analyze the frequency and severity of past/ potential losses
- Eliminate or reduce risks
- Build financial protection to cover non-eliminated risks
- Create risk management policies and procedures
Minimize Risk to Physical Property
3. List three types of financial risk.
4. What is the most common risk management strategy?
Finance the risk
5. When minimizing financial risk, what are three areas to consider?
- Income, Fees, and Cash
- Physical Property
- Records and Screening
6. What are the three highest liability areas?
- Property Hazards
- Environmental Hazards
- Crime Deterrence
7. What are your responsibilities to provide habitability?
- Repair and maintenance to reduce safety hazards
- Maintaining required housing habitability
8. What must all public pools and spas have?
Minimize Risk for Residence
9. When/how can you communicate to residents about their safety?
- During the lease signing meeting
- With notice letters when serious incidents occur
- During resident meetings
- In the community newsletter
10. List two federal environmental governing agencies.
- Environmental Protection Agency (EPA)
- Occupational Safety & Health Administration (OSHA)
Minimize Risk to Employees
11. What are the six areas of focus for OSHA that employers are required to comply with?
- Hazard Communication Standard
- Lockout/Tagout Standard
- Bloodborne Pathogens
- Personal Protective Equipment (PPE)
- Electrical Safety-Related Work-Practice
- OSHA Record Keeping
12. The maintenance technician was using hazardous chemicals during his shift. What should he do at the end of his shift?
Empty and clean the container
13. What is a Safety Data Sheet (SDS)?
A document that describes the health and physical hazards associated with a particular chemical or material
14. What are the written requirements for the PPE standard?
The standard does not require a written program, but does require a written assessment and documentation of exposures
15. Why is it important for managers to be informed of the OSHA regulations and perform regular inspections to ensure compliance?
To comply with regulations when an OSHA inspection is performed and help you avoid any fines or possible injury claims
16. What is the goal of emergency planning?
To minimize impact to residents, staff and business operations
17. What are the three major impacted entities in an emergency?
18. What is the purpose of an emergency drill?
To ensure that all aspects of the evacuation can be fully executed
19. What are the components of an emergency plan?
- Public Relations
20. In relation to emergency planning, what are the three components of a business?
Prevent and Control Loss
21. What is loss control?
Doing everything you can to mitigate the impact of the loss once it occurs
22. What is loss prevention?
Loss prevention is being proactive in preventing losses
23. Third party insurance involves what three parties?
- The policyholder
- The insurance company
- Third party to the insurance contract, the claimant against the policyholder
24. What is an incident?
An incident includes all accidents, crimes, reported losses and resident losses at a property
25. What are three things covered by General Liability insurance? Please provide an example of each.
- Bodily injury
- Property damage
- Personal injuries
Building Relationships with Residents
1. Name the key steps to building relationships.
- Express a genuine interest
- Be open and friendly
- Create physical rapport
- Be an active listener
- Seek agreement
2. ___% of today’s renters are ethnic minorities and ___% were born outside the United States.
45% of today’s renters are ethnic minorities and 20% were born outside the United States.
3. Name the generations in the marketplace.
- Baby Boomers
- Generation X
- Millennials or Generation Y
- Generation Z
Application and Screening Process
4. You should explain to an applicant that the information collected is used for _____.
5. What laws govern the screening process?
- Fair Credit Reporting Act (FCRA)
- Fair & Accurate Credit Transaction Act (FACTA)
6. What are the steps of the screening process?
- Screen application
- Investigate info on application
- Reviews application and approve or deny
- Notify prospect of approval or denial
7. What is reviewed during a credit screening?
- Debt to income ratio
- Rent to income ratio
- Acceptable accounts ratio
- FICO score
8. You must provide notification within ___ hours of the application date.
9. Regardless of approval or denial, how should you contact an applicant?
With a telephone call
New Resident Education
10. Name some of the basic elements of the lease.
- Identity of all parties
- Name of community
- Description of premises
- Duration of lease term
- Rent amount
- Payment terms
- Community policies, rules guidelines, & regulations
- Rights & responsibilities of each party
11. List items to discuss during new resident orientation.
- When and how to pay rent
- Location and use of amenities
- Resident referral program
- Service request procedures
- Community policies
Ongoing Resident Communication
12. What is included in a move-in packet?
- Lease paperwork
- Community policies
- A community convenience list
- Welcome letter
13. When should you schedule an appointment to meet with maintenance?
During the new resident orientation
14. Where should you provide a list of the staff with contact information and a calendar of events?
In the resident newsletter
15. What are some keys to communicating the rent collection policy?
- A clear rent collection policy in writing
- Make rent payment a habit
- Make rent payment convenient
- Notify before late or NSF fees
- Be consistent and firm
16. What should you do if you suspect or hear of criminal activity?
- Respond quickly
- Avoid confrontation
- Contact local law enforcement
- Document all incidents
Move Out Procedures
17. When does resident retention begin?
The day the resident moves into the community
18. When is a resident considered moved out?
When all keys are returned
19. What should you do when you receive a move-out notice?
Send a letter thanking a resident for their residency and advising of move-out requirements
20. What are the fundamental actions you should take during a move-out inspection?
- Use the move-in/move-out checklist
- Photograph damages
- Charge reasonable deductions
- Do not remove any items left behind
21. What are some legal reasons to terminate a lease?
- Violation of rental agreement
- Providing false information on the rental application or lease
22. What is a holdover?
When a resident does not leave at the expiration of their lease term
23. What are the three types of eviction notices?
- Pay Rent or Quit
- Cure or Quit
- Unconditional Quit
Go back to Part 1 of this CAS Knowledge Check.