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CAS Knowledge Check: Part 2

Explore Part 1 of this CAS Knowledge Check.

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CAM’s Role and Responsibilities

1. What are the three property assets to protect through risk management?

Reveal answer
  • Property
  • People
  • Community Goodwill

2. What areas should a risk management process address?

Reveal answer
  • Identify potential risks in operations
  • Analyze the frequency and severity of past/ potential losses
  • Eliminate or reduce risks
  • Build financial protection to cover non-eliminated risks
  • Create risk management policies and procedures

Minimize Risk to Physical Property

3. List three types of financial risk.

Reveal answer
  • Fraud
  • Theft
  • Embezzlement

4. What is the most common risk management strategy?

Reveal answer

Finance the risk

5. When minimizing financial risk, what are three areas to consider?

Reveal answer
  • Income, Fees, and Cash
  • Physical Property
  • Records and Screening

6. What are the three highest liability areas?

Reveal answer
  • Property Hazards
  • Environmental Hazards
  • Crime Deterrence

7. What are your responsibilities to provide habitability?

Reveal answer
  • Repair and maintenance to reduce safety hazards
  • Maintaining required housing habitability

8. What must all public pools and spas have?

Reveal answer

Anti-entrapment devices

Minimize Risk for Residence

9. When/how can you communicate to residents about their safety?

Reveal answer
  • During the lease signing meeting
  • With notice letters when serious incidents occur
  • During resident meetings
  • In the community newsletter

10. List two federal environmental governing agencies.

Reveal answer
  • Environmental Protection Agency (EPA)
  • Occupational Safety & Health Administration (OSHA)

Minimize Risk to Employees

11. What are the six areas of focus for OSHA that employers are required to comply with?

Reveal answer
  • Hazard Communication Standard
  • Lockout/Tagout Standard
  • Bloodborne Pathogens
  • Personal Protective Equipment (PPE)
  • Electrical Safety-Related Work-Practice
  • OSHA Record Keeping

12. The maintenance technician was using hazardous chemicals during his shift. What should he do at the end of his shift?

Reveal answer

Empty and clean the container

13. What is a Safety Data Sheet (SDS)?

Reveal answer

A document that describes the health and physical hazards associated with a particular chemical or material

14. What are the written requirements for the PPE standard?

Reveal answer

The standard does not require a written program, but does require a written assessment and documentation of exposures

15. Why is it important for managers to be informed of the OSHA regulations and perform regular inspections to ensure compliance?

Reveal answer

To comply with regulations when an OSHA inspection is performed and help you avoid any fines or possible injury claims

Emergency Plans

16. What is the goal of emergency planning?

Reveal answer

To minimize impact to residents, staff and business operations

17. What are the three major impacted entities in an emergency?

Reveal answer
  • People
  • Property
  • Business

18. What is the purpose of an emergency drill?

Reveal answer

To ensure that all aspects of the evacuation can be fully executed

19. What are the components of an emergency plan?

Reveal answer
  • Prevention
  • Detection
  • Communication
  • Evacuation
  • Containment/Mitigation
  • Recovery
  • Public Relations

20. In relation to emergency planning, what are the three components of a business?

Reveal answer
  • Equipment
  • Supplies
  • Infrastructure

Prevent and Control Loss

21. What is loss control?

Reveal answer

Doing everything you can to mitigate the impact of the loss once it occurs

22. What is loss prevention?

Reveal answer

Loss prevention is being proactive in preventing losses

23. Third party insurance involves what three parties?

Reveal answer
  • The policyholder
  • The insurance company
  • Third party to the insurance contract, the claimant against the policyholder

24. What is an incident?

Reveal answer

An incident includes all accidents, crimes, reported losses and resident losses at a property

25. What are three things covered by General Liability insurance? Please provide an example of each.

Reveal answer
  • Bodily injury
  • Property damage
  • Personal injuries

Building Relationships with Residents

1. Name the key steps to building relationships.

Reveal answer
  1. Express a genuine interest
  2. Be open and friendly
  3. Create physical rapport
  4. Be an active listener
  5. Seek agreement

2. ___% of today’s renters are ethnic minorities and ___% were born outside the United States.

Reveal answer

45% of today’s renters are ethnic minorities and 20% were born outside the United States.

3. Name the generations in the marketplace.

Reveal answer
  • Veterans
  • Baby Boomers
  • Generation X
  • Millennials or Generation Y
  • Generation Z

Application and Screening Process

4. You should explain to an applicant that the information collected is used for _____.

Reveal answer

Qualification purposes

5. What laws govern the screening process?

Reveal answer
  • Fair Credit Reporting Act (FCRA)
  • Fair & Accurate Credit Transaction Act (FACTA)

6. What are the steps of the screening process?

Reveal answer
  1. Screen application
  2. Investigate info on application
  3. Reviews application and approve or deny
  4. Notify prospect of approval or denial

7. What is reviewed during a credit screening?

Reveal answer
  • Debt to income ratio
  • Rent to income ratio
  • Acceptable accounts ratio
  • FICO score

8. You must provide notification within ___ hours of the application date.

9. Regardless of approval or denial, how should you contact an applicant?

Reveal answer

With a telephone call

New Resident Education

10. Name some of the basic elements of the lease.

Reveal answer
  • Identity of all parties
  • Name of community
  • Description of premises
  • Duration of lease term
  • Rent amount
  • Payment terms
  • Community policies, rules guidelines, & regulations
  • Rights & responsibilities of each party

11. List items to discuss during new resident orientation.

Reveal answer
  • When and how to pay rent
  • Location and use of amenities
  • Resident referral program
  • Service request procedures
  • Community policies
  • Emergencies

Ongoing Resident Communication

12. What is included in a move-in packet?

Reveal answer
  • Lease paperwork
  • Community policies
  • A community convenience list
  • Keys
  • Welcome letter

13. When should you schedule an appointment to meet with maintenance?

Reveal answer

During the new resident orientation

14. Where should you provide a list of the staff with contact information and a calendar of events?

Reveal answer

In the resident newsletter

15. What are some keys to communicating the rent collection policy?

Reveal answer
  • A clear rent collection policy in writing
  • Make rent payment a habit
  • Make rent payment convenient
  • Notify before late or NSF fees
  • Be consistent and firm

16. What should you do if you suspect or hear of criminal activity?

Reveal answer
  • Respond quickly
  • Avoid confrontation
  • Contact local law enforcement
  • Document all incidents

Move Out Procedures

17. When does resident retention begin?

Reveal answer

The day the resident moves into the community

18. When is a resident considered moved out?

Reveal answer

When all keys are returned

19. What should you do when you receive a move-out notice?

Reveal answer

Send a letter thanking a resident for their residency and advising of move-out requirements

20. What are the fundamental actions you should take during a move-out inspection?

Reveal answer
  • Use the move-in/move-out checklist
  • Photograph damages
  • Charge reasonable deductions
  • Do not remove any items left behind

21. What are some legal reasons to terminate a lease?

Reveal answer
  • Violation of rental agreement
  • Providing false information on the rental application or lease

22. What is a holdover?

Reveal answer

When a resident does not leave at the expiration of their lease term

23. What are the three types of eviction notices?

Reveal answer
  • Pay Rent or Quit
  • Cure or Quit
  • Unconditional Quit

Go back to Part 1 of this CAS Knowledge Check.