MEETINGS & EVENTS

APTvirtual Schedule

Wednesday, November 04

9:00AM
12:30PM
Exhibit Hall Exclusive Hours
12:30PM
1:15PM
Work Orders in a Remote World: Real-Time Project Management
On-Demand
Maintenance

Property management is experiencing profound changes in day-to-day operations from restricted unit access to new sanitizing procedures for common areas. Mid-pandemic, maintenance techs are juggling unruly lists of work orders, new PPE requirements, and communication breakdowns. Organizing urgent maintenance backlogs and incorporating real-time technology tools is even more critical during COVID-19. With resident-performed inspections and seamless project management processes, operations teams can continue to minimize unit downtime, drive staff and resident satisfaction, and demonstrate better NOI results across their property portfolio.

Speakers

Name: 
Alex Cuenca
Job Title: 
Operations Analyst
Company: 
Maxus Properties
Name: 
Lynette Mouton
Job Title: 
Vice President of Business Process
Company: 
Aspen Heights Partners
Name: 
Carrie Cuadill
Job Title: 
Vice President of Asset Management
Company: 
Sequoia Equities
Name: 
Steve Duceatt
Job Title: 
Director - Facilities and Maintenance
Company: 
RADCO Residential
12:30PM
1:15PM
The Apartment All Stars Present: No Amenities? No Problem!
Broadcast
Leasing

You've undoubtedly seen it: the spectacular glass-bottom pool on the roof of a Houston high-rise. These wow factors are awesome, but what if you don't have amenities like a studio for would-be musicians; or a catering kitchen; or a co-working space? Maybe you don't even have a pool at all, but don't despair! We've got you covered with the freshest and best non-amenity amenities you've ever heard of! Learn all about building hugs, alternative landscaping, VIP parking, model furniture purchase programs, tours, events and more! Get there early as the Apartment All Stars always run out of seating!

Speakers

Name: 
Lisa Trosien
Job Title: 
President
Company: 
ApartmentExpert.com
Name: 
Kate Good
Job Title: 
Partner, SVP Multifamily Development and Operations
Company: 
Hunington Residential
Name: 
Jacqueline (Jackie) Ramstedt
Job Title: 
Principal, CMO Chief Motivational Officer
Company: 
Ramstedt Enterprises, Inc.
Name: 
Toni Blake
Job Title: 
President
Company: 
Totally Toni
12:30PM
1:15PM
Supplier Skills: The Power of the Success Triangle for Sales Excellence
On-Demand
Supplier Skills

Top performers in virtually any role or endeavor either consciously or unconsciously are strong in all 3 corners of the Success Triangle. The have the right Attitude (Belief System), are committed and disciplined to do the right weekly Behaviors (Activity), and have refined their Technique (Skills) to be exceptional in their role. This is especially true for Sales Executives and those in Sales Management roles. Creating and staying on track with your personal Success Triangle is a “leading indicator” of success, whereas focusing on results that have already taken place are “lagging indicators.” This session will examine the keys to becoming and staying strong in all 3 corners of your personal Success Triangle. We’ll also discuss blockers to your personal Success Triangle and introduce work-arounds to those inhibitors.

Speakers

Name: 
Steve Borseti
Job Title: 
Principal
Company: 
Sandler Training
12:30PM
1:15PM
Emerging Issues
On-Demand
12:30PM
1:15PM
Don’t Get Sued Recovering Bad Debt…Get Paid!
On-Demand
Legal/Fair Housing

Understands ways on reducing lawsuit risk without impacting the ability to recover bad debt. Uncover what is landing property managers in court to the steps some companies are taking to learn from their mistakes. Understand what can happen if all fails and suit is filed. With the right understanding and defined goals, what to do is as simple as 1-2-3.

Speakers

Name: 
Bryan Ellsbury
Job Title: 
Sr Vice President of Ancillary Services
Company: 
Mid America
Name: 
James Neely
Job Title: 
VP, Sales and Marketing
Company: 
Hunter Warfield, Inc
Name: 
Eddie Yarmer
Job Title: 
Principle
Company: 
Yarmer Advisors
Name: 
Angi Pusateri-Downey
Job Title: 
VP of Business Development
Company: 
ResMan
12:30PM
1:15PM
Avoiding the Landmines of Mixed-Use Property Management, Within a COVID-19 Environment
On-Demand
Industry Trends

What happens when retail, residential, office and hotel spaces come together in one development? It broadens the scope of real estate management. Mixed use assets are a growing trend, and the demand for combining full-amenity residential space with office, retail, and even hotel space is exploding. The National Real Estate Investor says that mixed-use developments are becoming one of the most popular product types in the U.S., accounting for $1.26 trillion in construction spending in 2017. Managing the dynamics of these properties requires unique skills that blur the lines between residential and commercial property management.

Speakers

Name: 
Jesse Miller
Job Title: 
Director of Real Estate | NAAEI Faculty Member
Company: 
Greystar Real Estate Partners
Name: 
Chip Watts
Job Title: 
President
Company: 
Watts Realty Co., Inc.
Name: 
Donna August
Job Title: 
Vice President, Marketing & Business Development
Company: 
IREM, Institute of Real Estate Management
12:30PM
1:15PM
Amenities Reevaluated in Post-pandemic Times
Broadcast
COVID-19

The amenities war continues to escalate, with some multifamily resident experiences resembling the level of hospitality expected at 5 star hotels. Yet with the demand for more and better amenities outpacing the capacity of onsite teams, community managers are not always finding outsourcing to be easy or satisfactory. Behind the smoke and mirrors, economics and the path to scale differ widely between third party amenity service models. This discussion focuses on what’s really working and what is not in terms of quality execution, resident adoption and which amenities are truly value-add versus nice-to-have.

Speakers

Name: 
Sheri Druckman
Job Title: 
Vice President
Company: 
Sares Regis Group
Name: 
Tami Fossum
Job Title: 
Executive Director
Company: 
GEM Management, LLC
Name: 
Shawn Handrahan
Job Title: 
CEO
Company: 
Valet Living
Name: 
Nancy Goldsmith
Job Title: 
Director of Property Operations
Company: 
Bozzuto
1:30PM
2:15PM
The Evolution of Performance Metrics: Changing the Rental Housing Game
On-Demand
Marketing

The market is evolving faster than ever before. We all build and sell the same white box, but technology advancements have added a multitude of variables to consider when assessing market conditions. Will the market bear a rent premium for upgraded amenities or upgraded unit finishes? Will our lease expirations increase unexpectedly? The answer used to be a guessing game, but technology has allowed us to capture more information today than ever before and empower operators to make better decisions. Dive into the new technology-driven data operators are using to make smart decisions and maximize ROI.

Speakers

Name: 
Ryan Perez
Job Title: 
Vice President of Marketing
Company: 
CF Real Estate
Name: 
Virginia Love
Job Title: 
Industry Principle
Company: 
Entrata
1:30PM
2:15PM
Taking Care of Your True Assets, Your People
Broadcast
Leadership

“The most valuable asset of a 21st-century institution will be its knowledgeable workers and their productivity,” says management guru Peter Drucker in 1999. If you believe that employees are your human capital, create a healthy work environment and provide them with the tools and support to do their jobs effectively. Instead of just focusing on the bottom-line, why not invest in the people responsible for the bottom-line? Reviewing how often your teams, both on-site and corporate, are under-utilized or under-developed, boils down to four strategic areas of change.

Speakers

Name: 
Jacqueline (Jackie) Ramstedt
Job Title: 
Principal and CMO Chief Motivational Officer
Company: 
Ramstedt Enterprises, Inc.
1:30PM
2:15PM
Privacy, Data, and the Future of Internet-Driven Amenities
On-Demand
Legal/Fair Housing

How can multifamily properties continue to offer internet-driven resident services, while safeguarding resident data and complying with new legislation? A lively panel discussion with a unique mix of perspectives will discuss how multifamily managers should prepare for the quickly evolving landscape of data-driven amenities. Walk away with an understanding of how to best protect your residents’ data and security, while still offering best-in-class internet services.

Speakers

Name: 
Mark Zikra
Job Title: 
Vice President of Technology
Company: 
CA Ventures
Name: 
Jonathan Treble
Job Title: 
CEO and Founder
Company: 
PrintWithMe, Inc.
Name: 
Kaylee Cox Bankston
Job Title: 
Privacy & Data Attorney
Company: 
Manatt, Phelps & Phillips, LLP
Name: 
Jeniece Martinez
Job Title: 
Sr. Technology Risk Program Manager
Company: 
Lennar Multifamily Communities
1:30PM
2:15PM
Preparing Your Organization for Automation of the Apartment Rental Industry
On-Demand
Technology

Over the course of the next decade, the entire resident lifecycle will become automated. Is your organization ready? From applicant screening to alternative security deposits, every aspect of front-office operations is going digital. Many aspects of automation are available for deployment today, but which are right for your property and at what cost? Learn where automation is headed, what technologies you must have and what pitfalls to avoid during this deep dive on how technology and automation will impact property management operations in the years ahead.

Speakers

Name: 
Terri Nicholson
Job Title: 
VP of Strategic Accounts
Company: 
Domuso
Name: 
Dylan Bushnell
Job Title: 
Director of Operations
Company: 
Bridge Property Management
Name: 
Guy Blachman
Job Title: 
Founder & CEO
Company: 
Carson Living
Name: 
Terry Danner
Job Title: 
CEO
Company: 
SightPlan
1:30PM
2:15PM
Power Up! Your Personal Impact and Influence In Times of Crisis
Broadcast
COVID-19

Advancing your career and enhancing your effectiveness as a leader involves moving from being known as an effective manager of execution to being a strategic leader and influencer of others. So how can you most effectively develop and demonstrate those skills and behaviors? Getting buy-in to your ideas, being heard in meetings where often times you just attend and influencing others are essential. Couple that with how to strengthen your business acumen and putting on your learning lens and you are well on your way to power up your personal impact and influence.

Speakers

Name: 
Steven Fretwell
Job Title: 
Vice President Learning and Leadership
Company: 
Bozzuto
Name: 
Pam Jones
Job Title: 
President
Company: 
Crescendo, LLC
1:30PM
2:15PM
I Can Fix It, But Can I Manage It…Especially Now.
On-Demand
Maintenance

Adversity is the mother of invention, but desperation leads to disaster! With the challenges of maintenance staffing, exacerbated by the recent pandemic, and overstressed maintenance teams, employee turnover and vacant days have increased in this role that was already struggling to hire. As a result, Maintenance Techs are often placed in the Lead Maintenance position with no leadership or crisis management experience. Learn some critical communication, follow up, follow through skills and actions you can take for industry success.

Speakers

Name: 
Mary Gwyn
Job Title: 
CPM, Chief Innovator
Company: 
Apartment Dynamics
Name: 
Mark Cukro
Job Title: 
President
Company: 
Plus One, Inc.
Name: 
Pattie Woods
Job Title: 
Vice President Training and Development
Company: 
Fogelman Properties
1:30PM
2:15PM
Emerging Issues
On-Demand
2:30PM
3:15PM
The Future of Connectivity is Chaotic, Can You Handle It?
Broadcast
Technology

Whether you run an apartment community, student housing or senior living community, tenants of all ages expect fast, connected experiences that make their lives better and easier. But making these connected experiences a reality requires property owners to invest in innovative technology powered by high-speed WiFi. Today’s influx of connected devices is just the beginning of the deluge. By 2025, there will be more than 75 billion IoT-connected devices worldwide. Leave prepared to take control of the chaos by providing a managed WiFi network that can scale to handle new devices, meet resident expectations and future-proof your properties!

Speakers

Name: 
Steve Singlar
Job Title: 
Co-Founder, President & CEO
Company: 
Single Digits
Name: 
Richard Keyser
Job Title: 
Vice President
Company: 
Toll Brothers
2:30PM
3:15PM
Property Inspections From the Customer's Perspective: Opportunities for Maximizing Occupancy
On-Demand
Maintenance

Even when we are diligent about conducting frequent property walks, we often miss details that can assist us in managing our communities even more effectively. We must be able to decode seemingly meaningless things that impact our efficiency as stewards of the assets we have been charged to manage. Learn how to translate the information your property is giving you into action items.

Speakers

Name: 
Nichole Curl
Job Title: 
Director of Multifamily Services
Company: 
Lexington Group International
Name: 
Stephanie Graves
Job Title: 
Co-Founder and CEO
Company: 
Q10 Property Advisors
Name: 
Kory Davis
Job Title: 
Director of National Accounts - Central
Company: 
Maintenance Supply Headquarters
2:30PM
3:15PM
Pandemic Performance: Know Your Comps, Streamline Operations, Make Proactive Decisions
Broadcast
COVID-19

Lockdowns forced the industry to examine new data to power through the pandemic. By closely watching leading indicators like traffic, leasing, occupancy and net effective rent, savvy operators were able to better adjust pricing practices. But gathering this data for comps is complicated and riddled with errors. Excel spreadsheets, property calls and macro-level data offer limited visibility into competitors and performance. Examine the methods to drill-down to micro-level data, the operational benefits of various comp data collection practices as well as real-world examples of how focusing on leading indicators drove proactive decisions during the pandemic chaos.

Speakers

Name: 
Jasmine Greene
Job Title: 
Vice President
Company: 
Maverick Residential
Name: 
Blerim Zeqiri
Job Title: 
Co-founder and CEO
Company: 
Radix
2:30PM
3:15PM
Lost in Translation: Finding Common Ground in Maintenance and Leasing
On-Demand
Maintenance

On any given day, the maintenance and office teams are like two ships passing in the night. Each team speaks their own language, but to truly be successful both must learn how to communicate and work together.  This session will explore the impact this disconnect has on renewals, reputation and employee engagement while offering real world solutions that work.  Hear from experts in operations, maintenance, marketing and research as they share tested methods to inspire exceptional results and sustain a culture of true customer service, teamwork and elevated resident satisfaction.

Speakers

Name: 
Kristie Arnst
Job Title: 
President
Company: 
Pepper Pike Capital Partners
Name: 
Angel Davilla
Job Title: 
National Maintenance Trainer
Company: 
Monarch Investment and Management Group
Name: 
Stephanie Linton
Job Title: 
Marketing Specialist
Company: 
Dart Properties
Name: 
Callaghan Wise
Job Title: 
CFO
Company: 
Smart Apartment Solutions
2:30PM
3:15PM
Leveraging Renovation Innovation: Strategies to Maximize Your Value-Add Investments
On-Demand
Operations

For any major or minor renovation program, the key objective is to maximize the return on investment. Successful renovation planning, execution and agility is critical to achieving the anticipated returns. Multifamily renovation leaders will share best practices and the innovative tools and solutions they have implemented to ensure their renovation programs are carried out in an efficient manner from the planning, buy-in stage through to the execution on-site.There are countless evolving interior and exterior building products and solutions.   We will explore case studies on several products and solutions that have been the most effective in creating time and cost efficiencies.

Speakers

Name: 
Michael Duffey
Job Title: 
Director, Portfolio Investments
Company: 
Balfour Beatty Communities
Name: 
Tracy Saffos
Job Title: 
Asset Optimization Industry Principal
Company: 
Real Page
Name: 
Greg Slang
Job Title: 
VP, Asset Management
Company: 
Kettler
2:30PM
3:15PM
Emerging Issues
On-Demand
3:30PM
4:30PM
General Session: Dr. Rick Rigsby