MEETINGS & EVENTS

APTvirtual Schedule

All times listed are in Eastern Standard Time.

PDF Schedule

Monday, November 02

9:00AM
11:30AM
Braindates
11:30AM
12:10PM
Game Changer: Dr. Rick Rigsby - Making an Impact

Speakers

Name: 
Dr. Rick Rigsby
12:15PM
7:00PM
Braindates
12:20PM
1:00PM
There's Room at the Table for Boots and Heels
Simulive
Leadership

Evidence shows that companies with a diverse senior leadership team outperform their competition. The multifamily industry has made progress regarding gender equality, but we still have work to do and for good reason. Among senior leadership, partners and ownership in multifamily there is a disproportionate number of men to women. Hear from both men and women leaders across the multifamily industry about their personal experiences advocating for diversity and inclusion. Gain helpful insights into how they prepared for senior leadership differently and identify what may be holding you back in your own career growth.

Speakers

Name: 
Elizabeth Francisco
Job Title: 
President and Founder
Company: 
ResMan
Name: 
Kristie Arnst
Job Title: 
President
Company: 
Pepper Pike Capital Partners
Name: 
Amy Smith Montoya
Job Title: 
Managing Partner
Company: 
Bella Investment Group, LLC
Name: 
Arianna Royster
Job Title: 
Executive Vice President
Company: 
Borger Management
12:20PM
1:00PM
Rebound: Finding Victory at the End of March Madness
On-Demand
Career Development

The late Jim Rohn once said, “Life is difficulty mixed with opportunity.” While most individuals and organizations find it comfortable to thrive in times of opportunity, it requires specialized skills and a specific mindset to be victorious in times of difficulty and change.

In this presentation, Dave connects the “March Madness” created by the 2020 COVID-19 world-wide pandemic with the unexpected changes and challenges that can manifest themselves in conventional business and everyday life. He reveals seven principles that can lead us to thrive amid uncertainty and to be triumphant in the face of our own March Madness moments.

Speakers

Name: 
Dave Davlin
Job Title: 
Professional Speaker
Company: 
DTD Communications
12:20PM
1:00PM
Lessons from Single-Family: Using Self Guided Tours to Propel Leasing
Simulive
Operations

Self-Guided Tours was one of the most controversial new technology developments in rental housing. But when we entered an era of social distancing, this new platform brought a new set of variables to consider. Single-family has adopted this technology at a very high user rate. Out of all single-family leases signed in 2018 who toured, 61.3% chose a self-guided tour and 61.9% started their tour within one hour of booking it online. Learn how we can provide a self-service, instant access leasing process while practicing social distancing and how SGTs continues to carry rental housing through a global pandemic. 

Speakers

Name: 
Todd Katler
Job Title: 
CEO
Company: 
Anyone Home
Name: 
Kari Warren
Job Title: 
Executive Vice President of Property Operations
Company: 
Kairoi Residential
Name: 
Phil Rogers
Job Title: 
Director of Consumer and Market Analytics
Company: 
Invitation Homes
12:20PM
1:00PM
Demystify The Psychology of a Customer Referral
Simulive
Marketing

When customers refer a product or service among friends, it's an act of social belonging, reciprocity and trust. Humans crave social connections and it’s hardwired into our psychology. The emotional reward of feeling part of “our tribe” is irresistible and in order to obtain it, we’ll gladly accept the risks involved in taking social action. But, there’s a limit to what we will do. Trust is at the heart of this dynamic. The attraction of refer-a-friend programs is not only financial; they tap into a much deeper need for social recognition and belonging. Understanding this psychology will help you build better programs.

Speakers

Name: 
Kate Good
Job Title: 
Partner, SVP Multifamily Development and Operations
Company: 
Hunington Residential
12:20PM
1:00PM
Candid Conversations with Renters About COVID-19
Simulive
COVID-19

COVID-19 has impacted our industry immeasurably.  Current renters from across the country have been virtually interviewed for this session to answer questions such as, “What grade would you give your management team’s performance during this time?” and “Is there anything your management team can do to better prepare for an outbreak of this magnitude in the future?” And as an audience member, you’ll have the opportunity to hear their thoughts firsthand. 

Speakers

Name: 
Lia Nichole Smith
Job Title: 
Vice President of Education and Performance
Company: 
ApartmentRatings and SatisFacts
Name: 
Karen Trueman
Job Title: 
Director of Talent Development & Brand Reputation
Company: 
Legend Management Group
1:00PM
4:00PM
Exhibit Hall Hours
2:00PM
2:40PM
Mental Health in the Workplace: Let’s Talk About It!
Simulive
COVID-19

Each year, one in four adults experience a severe mental health crisis ranging from anxiety to deep depression. Within the time of COVID-19, employee's well being is negatively being challenged. Odds are, they will need a higher level of understanding, support and guidance from leaders. This session will sharpen awareness of the effects that mental wellness has on business, and how to recognize red flags, as well as, how to respond effectively.  Learn methods to ask about employee’s wellbeing with empathy, and establish effective ways to support team members through building a culture of caring.

Speakers

Name: 
Amy Kosnikowski Dilisio
Job Title: 
National Speaker & Industry Educator
Company: 
Quintessential Marketing & Training
Name: 
Karen Mitrenga
Job Title: 
SVP Human Resources
Company: 
Newcastle Limited/Reside Living
Name: 
Claire Collins
Job Title: 
SVP of Marketing and Education
Company: 
Princeton Properties
2:00PM
2:40PM
Marketing and HR: Rental Housing’s Newest “It” Couple
Simulive
Career Development

What happens when your company website and social media platforms claim that they are the “Best Places to Live and Work,” but Glassdoor and Indeed show a company rating of 2 stars? How do you convince residents to renew their year-long lease when you can’t keep a maintenance tech for longer than a month? Your brand has come to encompass not only what residents know, see and say about you, but also the same from your employees. No need to be nervous when the industry’s newest “It” couple is on the scene.

Speakers

Name: 
Jen Piccotti
Job Title: 
Chief Learning Officer
Company: 
Swift Bunny
Name: 
Lori Snider
Job Title: 
Director, Learning & Experience
Company: 
RedPeak
Name: 
Ashley Cerasaro
Job Title: 
Director of Communications & Digital Media
Company: 
AVE by Korman Communities
Name: 
Jamie Capodiferro
Job Title: 
Director of Talent Acquisition
Company: 
AVE by Korman Communities
2:00PM
2:40PM
I Can't Believe I Heard That!
Simulive
Career Development

In today's world, people have to be very careful what they say, who they say it to, and how the message was received. Come laugh at some of the crazy things that have been said by residents, managers, leasing agents, and maintenance team members, while learning techniques for better communication to all stakeholders.

Speakers

Name: 
Vicki Sharp
Job Title: 
Owner
Company: 
The Sharp Solution
2:00PM
2:40PM
How to Crack the Code of Remote Employee Disengagement
Simulive
Leadership

We are living in unprecedented times. 'Work' as we know it has is changing. In order to thrive, organizations must re-invent themselves and embrace the new normal. As a former Fortune 500 business executive who has seen it all, Jill understands how organizations operate, and what they need to do to attract, retain, and engage employees - whether they sit under your nose or work remotely. Are remote workers uber productive? Yes, but they also tend to feel more disengaged and neglected. In a day and age when many people are ‘sheltering in place,’ the companies that will come out on top are the ones which create and execute a strategy to effectively manage remote workers.

Speakers

Name: 
Jill Christensen
Job Title: 
Employee Engagement Expert & Best-Selling Author
Company: 
Jill Christensen International LLC
2:00PM
2:40PM
Excuse Me … Your Bias is Showing
Simulive
Human Resources

We have all heard the old saying "What you don't know won't hurt you", but when it comes to unconscious bias, what you don't know, may hurt others.  The reality is that we all have biases.  That doesn't make us bad people; it makes us human.  Unconscious biases can present a serious challenge in how we treat other people, and can result in workplace conflict, discrimination, and lack of inclusivity.  Learn how to identify your unconscious biases, and then apply strategies to combat them.

Speakers

Name: 
Susan Sherfield
Job Title: 
VP Education & Employee Development
Company: 
Mercy Housing
Name: 
Rebecca Rosario-Bueno
Job Title: 
President and Visionary
Company: 
Full House Marketing
Name: 
Marci French
Job Title: 
VP, Operations
Company: 
HRG Management Services
2:50PM
3:30PM
Selling What Your Customer Can't See: Your Competitive Intangibles
Simulive
Leasing

Showing apartments during COVID requires a special emphasis on the things that really make your community unique Most leasing and marketing efforts tend to put their focus on the obvious: location, rents and amenities. But in the days of closed and limited use amenities, it's essential for your customers to know, what about all of the little things that make your property truly special. Learn how to craft compelling leasing and marketing messages that focus on the intangibles that are often taken for granted by your team.

Speakers

Name: 
Lisa Trosien
Job Title: 
President
Company: 
ApartmentExpert.com
2:50PM
3:30PM
Man Overboard: Now What? Leadership Through a Time of Unpredictability
Simulive
Operations

Leadership teams were used to the luxury of time. Making the decision to innovate required ample vetting, testing and slow and controlled implementation processes. But the global pandemic forced executives to evaluate risk at lightning speed and implement new technologies without room for hesitation. Dive into the challenges industry leaders have faced during this unprecedented time and uncover the different ways they made decisions while evaluating variables that were consistently changing. Learn how they evaluate the new risk involved to innovate and how to work quickly with team members and executives to implement efficiently.

Speakers

Name: 
Pat Patterson
Job Title: 
Director of Multifamily
Company: 
PetScreening
Name: 
Leslie Mathis
Job Title: 
Asset Manager
Company: 
Woodfield Development
Name: 
Dawn Marie Rossiter
Job Title: 
Captain
Company: 
ycwithdawnmarie
Name: 
Nancy Goldsmith
Job Title: 
Director of Property Operations
Company: 
Bozzuto
2:50PM
3:30PM
It Is Not WHAT You Say, It Is HOW You Say It
Simulive

Communication is key in our business. All too often there is a disconnect. Do you ever say one thing and someone hears something else? Do you ever wonder, how is your colleague more successful than you? Why do they always have the right words? Did someone get a promotion and you did not? Were you more qualified? Where did you miss the bus? What could you have done better? In this session you will learn how to: up your interpersonal game with your colleagues, prospects and residents, sharpen your communication skills to give the right message at the right time and become an active listener to identify opportunities and challenges

Speakers

Name: 
Mindy Price
Job Title: 
Vice President of Sales
Company: 
J Turner Research
2:50PM
3:30PM
Integrating Self-guided Tours with Leasing Agent Tours
Simulive
Leasing

Self-guided tours were making a push in apartment leasing even before the pandemic forced lockdowns and safer-at-home orders nationwide. Today, operators are reeling in their ability to launch fully integrated approaches to leasing while working remotely and with everchanging orders from the CDC. Operators and leasing teams created greater leasing efficiencies by not replacing leasing agents with self-guided tour technologies. Instead, they’re integrating self-guided tours with leasing agent led tours – including virtual tours – to maximize lease volume and closing ratios. This panel of industry experts will discuss how they’ve integrated self-guided and virtual tours with remote and in-person leasing agent activities, what technologies they use to secure the community and guide the tour process and what the results have been.

Speakers

Name: 
Allison Walentowicz
Job Title: 
Director of Marketing
Company: 
Avanti Residential
Name: 
Karen Gladney
Job Title: 
Principal
Company: 
Power Pro
Name: 
Joe Melton
Job Title: 
Vice President of Marketing & Management Support Services
Company: 
Morgan Group
2:50PM
3:30PM
Is the Leasing Agent an Endangered Species?
Simulive
COVID-19

To date, marketing technology has played a supporting role and made life easier for leasing agents. While they can hardly be called human, there are new kids in town with cute names like Lisa and Rentron ready and willing to chat up your prospect, answer your phone and enable self-tours. Will the robots take center stage, steal the spotlight and push the leasing agent off the stage; or will human touch prevail? Join us for a lively debate to learn what leasing agents must do to survive a Darwinian fate. Attend, cast your vote and see how this story ends.

Speakers

Name: 
Ellen Thompson
Job Title: 
Founder
Company: 
Results Repeat
Name: 
Guntram Weissenberger
Job Title: 
President
Company: 
The Westover Companies
Name: 
Jennifer Staciokas
Job Title: 
Executive Managing Director, Property Management
Company: 
Western Wealth Capital
Name: 
Lucas Haldeman
Job Title: 
Founder & CEO
Company: 
SmartRent
3:40PM
4:40PM
Speed Networking

Mix and mingle with your fellow attendees in this engaging speed networking session. You’ll have the opportunity to get to know your peers in small groups over the course of three different rounds. Not a social butterfly? Don’t worry! Fun conversation-starters will be provided. Come prepared to turn your webcam on and meet other industry pros!

3:40PM
4:40PM
Diversity Leadership Program Celebration

Come celebrate the graduates of the inaugural NAA Diversity Leadership Program. Join us in recognizing and honoring program participants, with an opportunity to connect with graduates, celebrate the winners of the DLP capstone presentations, and learn more about this exciting new program offered through the NAA.