Monday, November 02
Lessons from Single-Family: Using Self Guided Tours to Propel Leasing
Self-Guided Tours was one of the most controversial new technology developments in rental housing. But when we entered an era of social distancing, this new platform brought a new set of variables to consider. Single-family has adopted this technology at a very high user rate. Out of all single-family leases signed in 2018 who toured, 61.3% chose a self-guided tour and 61.9% started their tour within one hour of booking it online. Learn how we can provide a self-service, instant access leasing process while practicing social distancing and how SGTs continues to carry rental housing through a global pandemic.
Man Overboard: Now What? Leadership Through a Time of Unpredictability
Leadership teams were used to the luxury of time. Making the decision to innovate required ample vetting, testing and slow and controlled implementation processes. But the global pandemic forced executives to evaluate risk at lightning speed and implement new technologies without room for hesitation. Dive into the challenges industry leaders have faced during this unprecedented time and uncover the different ways they made decisions while evaluating variables that were consistently changing. Learn how they evaluate the new risk involved to innovate and how to work quickly with team members and executives to implement efficiently.
Tuesday, November 03
Build a Bridge and Get Over It: Fostering Collaborative Workplaces
Why have we as an industry always seemed to focus our career pathway training and operations in a manner that tends to push our team members into silos? While this practice may seem essential to helping one master their specific departmental craft, it pushes professionals towards developing professional tunnel vision. Examine the importance of cross departmental collaboration and how we can help to build bridges between all divisions.
The Impact of the Emotional Support Animal Friendly Community
It can be frustrating when a pet owner submits a fraudulent assistance animal accommodation request. But that doesn’t mean we should throw out the emotional support animal distinction altogether. There are many people, including veterans suffering from PTSD, who rely on their ESAs. Rather than grouping these deserving individuals in with bad actors, we should look at the benefits of accommodating ESAs and what we can do to ensure we stay compliant and accommodating. This panel of industry experts will discuss how emotional support animals and their owners improve the living experience for all residents and help increase revenue.
Wednesday, November 04
Leveraging Renovation Innovation: Strategies to Maximize Your Value-Add Investments
Whether your communities are undergoing a major or minor renovation program, the key objective is to maximize payback periods and return on investment. Covid has certainly impacted value-add strategies during 2020. How are owners and investors managing capital during this time? What actionable metrics are most impactful to success – and how have they changed? How will value-add strategies impact owners and the market in 2021?
In this session multifamily renovation leaders will share best practices and the innovative tools and solutions they have implemented Post Covid to ensure their renovation programs are carried out in an efficient manner from the planning and buy-in stage through to the execution on-site.
In addition to tools that streamline the renovation planning and management, there are an endless number of evolving interior and exterior building products and solutions that are specifically designed for renovations. How do you know which ones may be a good fit for your communities? We will explore case studies from our panelists on several products and solutions that have been the most effective in creating time and cost efficiencies.
We will also hear the value of being able to pull accurate data they need for a holistic ROI analysis in real-time; and current day examples of how they are using the data to make decisions or course correct if needed.
Thursday, November 05
Emerging Issues: Looking Ahead to the Post-Pandemic Future
Friday, November 06
Stump the Slump: Proven Strategies to Outsmart the Recession
This recession is different from those of 2003 and 2009. The COVID-19 health crisis has layered unprecedented uncertainty onto the unpredictability that you'd normally expect from a recession. Marketing, Operations, and pricing and revenue management (PRM) all need to adjust to prepare for this new world. Join this online session to learn what you need to do to come out of this downturn ahead of your less-prepared peers.
How to Develop Strategic Supplier Partnerships
Building relationships with suppliers that are productive and long-lasting is a critical component of property success. A diverse panel of experts will share what they have done within their organizations to create strategic relationships with vendors. Hear how these companies were able to boost resident satisfaction, enhance their assets, achieve higher-level goals and even win awards through successful partnership building. Learn why procurement is more than a basic activity – it’s a strategic event that advances the goals of your organization.