Wednesday, November 04
Avoiding the Landmines of Mixed-Use Property Management, Within a COVID-19 Environment
What happens when retail, residential, office and hotel spaces come together in one development? It broadens the scope of real estate management. Mixed use assets are a growing trend, and the demand for combining full-amenity residential space with office, retail, and even hotel space is exploding. The National Real Estate Investor says that mixed-use developments are becoming one of the most popular product types in the U.S., accounting for $1.26 trillion in construction spending in 2017. Managing the dynamics of these properties requires unique skills that blur the lines between residential and commercial property management.
Thursday, November 05
CX is a Culture Mindset, Not a Budget Line Item
Customer Experience (CX) is the latest disruption to the multifamily industry, yet many companies don’t understand the cost to their business of an underdeveloped CX strategy. In this session, we will debunk the common misconceptions surrounding CX and help multifamily professionals at every level uncover how to turn a transaction with a customer into an experience.
Friday, November 06
Rent Control: What Does It Mean For My Market?
With the passage of a statewide cap on rents in Oregon and California, as well as expanded rent regulations in New York and Washington, D.C., rent control policies were gaining traction across the United States. Although the pandemic shifted the conversation somewhat, rent freezes, rent strikes and eviction moratoriums have similar impacts on the rental housing industry. Using research commissioned by NAA along with CoStar Group analyses of tax burdens by market, this highly informative session will translate the impact of rent control and other policies into tangible impacts for the multifamily industry. Topics addressed include: 1) How rent control and other restrictive legislation impacts new and existing supply; 2) Which business-friendly markets are best positioned to thrive after the recession; and 3) Benchmarking COVID-19 impacts on the multifamily market.