Frequently Asked Questions for Exhibitors

UPDATE as of August 27, 2020 - NAA has decided to cancel 2020 Apartmentalize in Dallas.

Every year, the apartment industry looks forward to connecting and celebrating with colleagues and partners from around the country at Apartmentalize. Unfortunately, this year, given the growing concerns around COVID-19 in Texas and after much consideration of the health and safety of everyone in the industry, we’ve made the difficult decision to cancel an onsite Apartmentalize, which was scheduled for November 4-6 in Dallas.

We are as disappointed as you are that we are unable to hold this event in person. The most important thing all of us can do is to stay safe and focus on helping each other through the current challenges. Please know that NAA remains committed to finding ways for our members to collaborate and stay connected even though we can’t be together in person. APTvirtual is one way we will do that.

What are the updated cancellation policies for current exhibitors?

  • All Paid Exhibitors will automatically be converted over to the 2020 APTvirtual exhibit to be held November 2- 6. NAA will transfer paid exhibit booth, exhibitor registration badges and online ad packages (MapYourShow) from the onsite 2020 Apartmentalize in Dallas to the onsite 2021 Apartmentalize in Chicago to be held June 16 – 18, minus the $950 APTvirtual exhibit fee. The additional APTvirtual exhibit fee does not apply to any Paid Exhibitor that signed up for APTvirtual exhibit prior to the 2020 Apartmentalize cancellation. NAA will lock in the 2020 exhibit booth and registration rate for 2021 and no rate increase will be applied.
  • Exhibitors can request a refund on paid exhibit booth(s), less a $950 APTvirtual exhibit fee by emailing [email protected] no later than September 4, 2020. Paid online ad packages will receive a refund, less a $75 fee. Paid exhibitor registration badges for 2020 Apartmentalize in Dallas will receive a full refund. All refunds will be processed within 60 – 90 days.
  • Prior Registration and Housing made through Spargo and Exhibitor Booth Services ordered through NexxtShow and/or Kay Bailey Hutchison Convention Center will automatically be cancelled and refunded.

What and when is APTvirtual?

NAA is excited to launch it’s first dynamic full-scale virtual event called APTvirtual, which will allow attendees to experience the event from anywhere in the world. APTvirtual will take place November 2-6, 2020. We will provide the industry with the same great content and networking opportunities as we have every year on the virtual platform. More information about how much a virtual booth costs and what is included can be found on the APTvirtual exhibits page.

APTvirtual will be my company’s first virtual conference as a virtual exhibitor. Will there be training?

NAA team will be scheduling an APTvirtual exhibit training to take place on September 24. Additional information will be shared in the coming days.

Get a better idea of how your virtual exhibit booth will look.

What virtual event platform will APTvirtual be on?

APTvirtual will be on Pathable.

How will my event sponsorship translate to APTvirtual?

A number of Apartmentalize in-person sponsorships have been converted to “Hybrid” sponsorships, meaning they also have an APTvirtual component to them. For sponsorship that are not “Hybrid” opportunities, the NAA team will be reaching out to your sponsor contact directly with more information on other options. To check whether or not your Sponsorship is a “Hybrid”, check out the event sponsorship page.

Are there sponsorships for APTvirtual?

Yes, there are APTvirtual sponsorships.

How do I register my virtual team for their exhibitor full conference and/or virtual booth personnel badges for APTvirtual?

As an APTvirtual exhibitor, you will receive unlimited full conference virtual registrations for your team. This will allow you to fully experience APTvirtual with attendees and learn about the emerging trends in the apartment industry.
The primary contact on your APTvirtual exhibitor account will be provided a registration code that they will share with their teams to register.

What is the APTvirtual Exposition Hall Schedule?

Exclusive Virtual Exposition Hall hours can be found here. The full APTvirtual schedule can be found here.

When will the 2021 Apartmentalize booth selection for exhibitors take place?

Exhibit sales will take place this Fall. More information will be sent to the primary exhibitor contact in the coming weeks.

Will exhibitors be refunded for airline tickets or other travel costs?

NAA is unable to provide refunds for personally booked travel expenses. In terms of air travel, many airlines are waiving change fees and daily updating their policies. Please work directly with your airline.