MEETINGS & EVENTS

Schedule

NAA offers a variety of educational formats to ensure there’s something for everyone. Attend Friday's General Session and you could be in the drawing to win a $5,000 cash prize! You must be present to win!

Thursday, June 27

2:45PM
3:15PM
Say What? Communication and Conflict Resolution
Career Development
Words are the currency that commitment uses. In this session, learn how to communicate and navigate through conflict resolution to build trust and reliability. We will challenge you to see that two people can see things differently, and both be right. We will explore conversations vs. dialogue, active speaking, conflict vs. combat, identify triggers and how to avoid them, as well as give you tools to move through conflict. By the end of the session, you will be able to see that conflict resolution begins with you and ends with creating understanding.
 
Learning Objectives:
  • Demonstrate effective communication in conflict and important conversations.
  • Understand conflict's origin and resolve problems to move towards common goals.
  • Understand personal accountability in communication and conflict.

Speakers

Name: 
Jessica Fern
Job Title: 
Director of Training and Development
Company: 
FPI Management, Inc
2:45PM
3:15PM
How (Un)Affordable Is Your Apartment Market?
Industry Trends
The drop in the U.S. homeownership rate during the past decade accompanied by a robust economy has led to an unprecedented increase in renter households and apartment demand. While the rental housing industry has attempted to respond through aggressive levels of new construction, the U.S. remains under-housed. Learn the main causes of unaffordability, review relative conditions across every region in the U.S. and identify markets where income gains are not keeping up with asking rents.
 
Learning Objectives:
  • Understand the key factors driving declining affordability for residents.
  • Identify those markets where owners and property managers can successfully push rents and those where affordability is continuing to deteriorate.
  • Understand how asking rents, community locations and amenities are impacting lease-up and occupancy trends.

Speakers

Name: 
Michael Cohen
Job Title: 
VP, Advisory Services
Company: 
CoStar Group
Name: 
Paula Munger
Job Title: 
Director, Industry Research and Analysis
Company: 
NAA
2:45PM
3:15PM
Hot Topics in Fair Housing: Lightning Round!
Legal/Fair Housing
The Fair Housing Jeopardy board lights up with six categories of “answers,” each requiring some thought to come up with the “question” on some of the hottest topics in fair housing for apartment communities.  Get a succinct, practical, and fair housing-compliant explanation of these common - but often vexing - fair housing issues presented by one of two attorney panelists specializing in fair housing defense. 
 
Learning Objectives:
  • Identify practical, compliant responses to common but puzzling fair housing issues.
  • Recognize the most common issues subject to recent fair housing enforcement actions.
  • Ensure fair housing compliance in the day-to-day activities of professional apartment operation and ownership.

Speakers

Name: 
Theresa Kitay, J.D.
Job Title: 
Attorney at Law
Company: 
Theresa L. Kitay, Attorney at Law
Name: 
Zachary Kitay, J.D.
Job Title: 
Associate Attorney
Company: 
Theresa L. Kitay, Attorney at Law
3:30PM
4:00PM
Today's Top Trends in Apartment Operations
Operations
Using a unique concept in information-sharing and audience participation, discover 25 of the timeliest, most talked-about and hotly debated operational issues in apartment management. Learn best practices in areas such as marketing, technology, HR, energy efficiency, maintenance, hiring, onsite management and more.
 
Learning Objectives:
  • Bring industry professionals up to date on the most pressing issues and solutions.
  • Identify new approaches to common and chronic problems at the operational level.
  • Understand where to find information on an issue or about a peer or supplier who could provide valuable input.

Speakers

Name: 
Stephanie Anderson, CAM, CAPS
Job Title: 
Manager, Industry Operations
Company: 
NAA
Name: 
Amy Groff
Job Title: 
SVP, Industry Operations
Company: 
NAA
Name: 
Paul Bergeron
Job Title: 
Editor in Chief: units Magazine
Company: 
NAA (Moderator)
3:30PM
4:00PM
Thought Leadership + Great Content + Social Media = #InspiredCustomers
Marketing
Emotion is the essence of social media and why these networks thrive. But how can you leverage these same channels with desire to connect emotionally, which translates to inspiring resident engagement, loyalty and prospect consideration? The answer is great content and a plan to amplify it. Join an expert panel as they uncover how to develop creative content shared through social channels that will evoke winning marketing strategies.
 
Learning Objectives:
  • Explore a content accelerator blueprint that encourages your followers to participate in a discussion, contest or unique campaign.
  • Learn specific strategies for building your own influencer marketing program to amplify your brand.
  • Understand new features released across the major social media platforms and design ideas to create the perfect piece of content.

Speakers

Name: 
Kim Grisvard
Job Title: 
Senior Director, Sales and Marketing
Company: 
Greystar
Name: 
Kelley Shannon
Job Title: 
VP, Consumer Marketing
Company: 
The Bozzuto Group
Name: 
Erica Byrum
Job Title: 
AVP, Social Media
Company: 
Apartments.com (Moderator)
3:30PM
4:00PM
Maintenance as Your Brand!
Maintenance
After the lease is signed and boxes are unpacked, life becomes normal for our residents. In turn, maintenance becomes the face of our brand. Their technical skills are essential, but their soft skills differentiate the brand more than you realize! Discover tips to lead your maintenance team members and sharpen their customer service skills so they can be the brand.
 
Learning Objectives:
  • Leave with skills to coach your maintenance team members to represent the property’s brand in a way that retains residents.
  • Include ready-to-use actions to your existing procedures that improve your brand in the customer’s eyes.
  • Learn how to measure the impact of your maintenance brand on the customer.

Speakers

Name: 
Mary Gwyn
Job Title: 
Chief Innovator
Company: 
Apartment Dynamics
4:15PM
4:45PM
Meeting the Needs of Today's On-Demand Resident
Industry Trends
Consumers have grown accustomed to a “push a button and make it happen” way of life. Consumers of brands like Lyft and Instacart carry with them high expectations when apartment hunting. Luckily, rental housing has an opportunity to give them an experience they’ll love. Zillow Group’s Chief Marketing Officer Aimee Johnson and Greystar’s Director of Marketing, Melissa Robbins will share the future of seamless rental experiences and how the industry can adapt. 
 
Learning Objectives:
  • Explore trends driving consumers to want on-demand everything.
  • Understand the value of bringing an on-demand experience to the rental process.
  • Identify opportunities within the rental process ripe for simplification.

Speakers

Name: 
Aimee Johnson
Job Title: 
CMO
Company: 
Zillow Group
Name: 
Melissa Robbins
Job Title: 
Director of Marketing
Company: 
Greystar
4:15PM
4:45PM
Dog Gone Mad!
Legal/Fair Housing
Are your communities overrun with emotional support animals? Does it feel like a jungle out there? As nationwide demand for emotional support animals continues to grow, so does the confusion about which laws apply and what property management companies and owners can (and can’t) do to stem the tide. Understand the most current national trends relating to support animals. 
 
Learning Objectives:
  • Understand the most current national trends relating to support animals.
  • Develop strategies for handling the most common support animal issues.
  • Learn HUD’s position on verification letters from online providers.

Speakers

Name: 
Shawn Bankson
Job Title: 
Partner, Fair Housing Practice Group
Company: 
Kimball, Tirey & St. John LLP
Name: 
Craig McMahon
Job Title: 
Partner, Business Real Estate Group
Company: 
Kimball, Tirey & St. John LLP
4:15PM
4:45PM
Attract and Retain Residents in the Age of Assistance
Marketing
Today’s consumer researches big and small decisions such as, “Where to rent an apartment?” and, “What is the best toothbrush for me?” Consumers expect to be served and assisted by brands and if you’re not there, another company will be. Learn the skills you need to show up, wise up and speed up to attract and retain renters in the Age of Assistance.
 
Learning Objectives:
  • Examine the shift in consumer behavior and what this means for the rental housing industry.
  • Consider how to use and optimize all digital marketing channels to work together.
  • Understand best practices for marketing to this emerging and highly informed consumer.

Speakers

Name: 
Ashley Allen
Job Title: 
Director, Marketing and Training
Company: 
Carter-Haston
Name: 
Kristen Fox
Job Title: 
Strategic Partner Manager
Company: 
Google
Name: 
Mike Wolber
Job Title: 
VP, Business Development
Company: 
G5
5:00PM
5:30PM
Solving the Pricing vs. Lead Generation vs. Sales Problem
Leasing
Revenue management and marketing convergence has been a hot topic at industry conferences for the past couple of years. Data and technologies have been making it possible for managers to diagnose future problems and decide which playbook they need to reach for. Focus on a specific set of scenarios and describe the tools and tactics that can be employed to know precisely which lever(s) to pull to solve problems faster and drive improved revenue performance.
 
Learning Objectives:
  • Gain expert insight into how to evaluate future demand forecasts and become more proactive in managing demand.
  • Understand the multiple marketing and sales tactics (besides price changes) that can be employed to address performance issues.
  • Understand how to determine whether your dollars are better spent on marketing, sales tactics or price incentives.

Speakers

Name: 
David Dear
Job Title: 
VP, Marketing
Company: 
Equity Residential
Name: 
John Reardon
Job Title: 
VP, Marketing
Company: 
Beacon Communities
Name: 
Trachelle Spencer
Job Title: 
Senior Consultant
Company: 
D2 Demand Solutions
5:00PM
5:30PM
Short-term Rentals: Deal or No Deal?
Industry Trends
Nestled inside the idea of a shared economy, companies engaged in short-term rentals are working extra hard to lure the rental housing industry and residents to willingly participate in this model. The idea is to maximize utilization of living spaces with underlying benefits for all parties involved. Understand the key research findings and share insights from a legal counsel on the challenges of participating in this kind of marketplace.
 
Learning Objectives:
  • Identify legal issues with the short-term rental model and how to mitigate risks.
  • Explore the benefits and drawbacks of working with a short-term rental partner.
  • Understand resident attitudes towards short-term rentals.

Speakers

Name: 
Joseph Batdorf
Job Title: 
President
Company: 
J Turner Research
Name: 
Ayiesha Beverly, Esq
Job Title: 
Staff Attorney, National Lease Program
Company: 
NAA
Name: 
Paula Munger
Job Title: 
Director, Industry Research and Analysis
Company: 
NAA (Moderator)
5:00PM
5:30PM
Cooking Up a 5-Star Training from Scratch
Career Development
Successful multifamily housing firms understand the vital importance of not only having the right people, but the right training and employee development in place. Learn the recipe for successful training as veteran employee development executives share their secret sauce and walk you step-by-step through cooking up the best training program from scratch.
 
Learning Objectives:
  • Learn how to weigh the costs and benefits of starting a new training program completely from scratch.
  • Review emerging trends and best practices in crafting an innovative and impactful training and employee development.
  • Learn how technology and the millennial workforce are requiring new strategies and tactics in employee training.

Speakers

Name: 
Jennifer Henderson
Job Title: 
VP, Team Development
Company: 
The Bainbridge Companies
Name: 
Heidi Jehlicka
Job Title: 
SVP, Marketing and Employee Development
Company: 
The Bainbridge Companies

Friday, June 28

10:30AM
11:00AM
When Change Happens: Turning Pain into Gain
Leadership
“If you keep doing what you’ve always done, you’ll always get the same results.” That famous statement assumes we need to change tired tactics to improve results. Often, our great and proven tactics generate less-than-desired results and we need to change strategies to keep getting what we’ve always received. Hear how three industry professionals turned their pain into gain through innovation and ideas: when a historically hot market turned cold; when the employment pool of maintenance technicians dried up; and when the company’s founder retired and the next generation reorganized.
 
Learning Objectives:
  • Broaden your scope from “what has always been” to “what could be” by responding to change with change.
  • Consider areas of your market and organization that no longer respond to proven strategies and prepare to shift or revise.
  • Inspire your creativity and innovation to get in front of change so you don’t get left behind.

Speakers

Name: 
Clio Barker, NALP, CAPS
Job Title: 
President and CFO
Company: 
TAMC - The Associated Management Company
Name: 
Elizabeth Williams
Job Title: 
VP, Marketing
Company: 
Newcastle Limited/Reside Living
Name: 
Leah Brewer, NALP, CAM
Job Title: 
Founder
Company: 
Full House Marketing, Inc.(Moderator)
10:30AM
11:00AM
Social Learning…It’s Happening
Career Development
Social learning in rental housing is gaining traction. According to Social Learning Theory, we learn best when we observe others and imitate their behavior. When we see co-workers excel, we are inspired to do the same. Social learning has proven effective in employee development. With advances in technology and the influx of social tools, the social element can be easily incorporated. Understand social learning, the myths surrounding it, how to implement it and how it will increase productivity.
 
Learning Objectives:
  • Understand the difference between social learning and social media.
  • Understand why employees, who are naturally social people, are competing rather than collaborating.
  • Understand the ROI of social learning.

Speakers

Name: 
Heather Jones
Job Title: 
President and Founder
Company: 
GROW Learning
Name: 
Topher Olsen
Job Title: 
Sr. Director, Learning and Development
Company: 
Alliance Residential Company
10:30AM
11:00AM
Developing a Culture of Maintenance
Operations
Does your current company tend to focus on your management and leasing staff while excluding maintenance from discussions? If you secretly answered “Yes,” you’re not alone. Maintenance and the teams that support your assets should not be an afterthought, but how do you make the changes necessary to effectively change the culture? Learn how other companies are creating positive change and how it can transform your company culture.
 
Learning Objectives:
  • Understand the key factors that impact property management culture as it relates to maintenance.
  • Identify specific operational areas where maintenance inclusion affects the bottom line.
  • Review the key elements to shift to a more maintenance centered environment.

Speakers

Name: 
Gavin Greene
Job Title: 
Regional Property Manager & Implementation Specialist
Company: 
Flaherty & Collins Properties
Name: 
Kimberly Hurd, CAPS, CAM, NALP
Job Title: 
SVP, Operations
Company: 
Sundance Property Management, LLC
11:15AM
11:45AM
Leasing Gone Mobile: How to Disrupt the Failing Leasing Process
Leasing
With all the technological advances, the leasing process is still stuck at the starting line. Leasing agents sit behind stuffy desks like used car salespeople. Time-sensitive prospects trudge through formulaic tours. Critical prospect data is lost on notepads in the bottom of a desk drawer. How did leasing miss the mobile technology revolution? Discover how operators can elevate leasing into a mobile world and create engaging personal experiences.
 
Learning Objectives:
  • Discuss the drawbacks of today’s leasing process, which include an inability to create customized prospect experiences.
  • Hear the negative impacts of outdated leasing processes and the missed opportunities they create.
  • Learn how to improve the leasing process and the benefits of creating mobile leasing experiences.

Speakers

Name: 
Wendy Dorchester, CAPS
Job Title: 
VP, Operations
Company: 
Pegasus Residential
Name: 
Karen Gladney, NALP, CAS, CAPS
Job Title: 
Co-Founder
Company: 
Power Pro Leasing
11:15AM
11:45AM
Intentional Culture
Leadership
Every organization has a culture. If you don't know how to create the right culture, you will fall victim to one that surfaces on its own. An intentional culture is either a culture of freedom or a culture of control. Explore the pros and cons of both and how to intentionally build the culture that is right for your organization.
 
Learning Objectives:
  • Improve employee retention and engagement.
  • Improve the financial performance of your organization by having a high performing, cohesive team.
  • Attract the most qualified candidates to your organization because of a culture that is highly appealing.

Speakers

Name: 
Bill Nye, CAM
Job Title: 
COO
Company: 
Berger Rental Communities
11:15AM
11:45AM
From Apathy to Empathy: Mental Health in Rental Housing
Career Development
Empathetic behavior enhances retention efforts, but there’s a problem: America is suffering from an empathy deficit. One-in-four Americans are grappling with a serious mental health issue they’re likely not talking about. Learn to identify your tendencies toward apathy and unconscious bias, how to counter them and handle common mental health scenarios with understanding.
 
Learning Objectives:
  • Identify the tendencies to apathy and unconscious bias and how to counter them.
  • Practice specific techniques designed to increase empathy.
  • Decipher potential red flags that could indicate a mental illness spiraling out of control and utilize resources to assist.

Speakers

Name: 
Amy Kosnikowski Dilisio
Job Title: 
Industry Educator & Consultant
Company: 
Quintessential Marketing & Training
12:00PM
12:30PM
The Hidden Truth About Flood Zones
Operations
“Flood” has become a four-letter word in the world of real estate investing. Rising costs, legislative uncertainty and unpredictable risks make managing and purchasing properties in high-risk flood zones a potential disaster. Learn from an engineering perspective, as well as and an owner/operator, for how to understand potential flood risk and increase your profits inside of flood zones.
 
Learning Objectives:
  • Explain how to determine the true risk and extent of flooding on your property.
  • Demonstrate new techniques to gain a competitive advantage when underwriting/bidding on a new acquisition in a flood zone.
  • Implement specific strategies to increase your NOI and property value within your current portfolio.

Speakers

Name: 
Brad Hubbard
Job Title: 
CEO
Company: 
National Flood Experts
Name: 
Joshua Minix
Job Title: 
Managing Director
Company: 
InvestRes
12:00PM
12:30PM
Data is the New Oil: Fuel Your Marketing Stack
Marketing
Is your marketing platform data-rich but action-poor? Thanks to digital technology, we have been able to collect a vast amount of data but putting this data to good use is still a challenge for many. Uncover the knowledge you need to leverage the power of marketing data effectively and supercharge your ROI with tips, tricks and solutions.
 
Learning Objectives:
  • Identify simple and effective strategies to understand the most important KPIs and build procedures surrounding data-driven marketing.
  • Pick up on red flags in your data that will lead you to draw more accurate conclusions from your reporting.
  • Explore how data is shaping apartment marketing now and how it will transform it in the future.

Speakers

Name: 
Arthur Kosmider
Job Title: 
Marketing Director
Company: 
LeFrak
Name: 
Karlye Pokorney
Job Title: 
Director of Marketing
Company: 
Baron Properties
12:00PM
12:30PM
Confessions of a Millennial Mind: As Taught by a Millennial
Leadership
By 2025, the millennials will comprise more than 75 percent of our workforce. Are you prepared to effectively lead, develop and work alongside this restless and ambitious group? Be prepared to fill your mind with strategies to help you better understand millennials, identify what motivates them and learn how to develop them into your next great leaders.
 
Learning Objectives:
  • Experience what millennial life is like growing up with the constant evolution of technology.
  • Gain insight and strategies to bridge potential communication, workplace and consumer psychology gaps with millennials – both professionally and personally.
  • Dive into tomorrow’s millennial world, which will be teeming with artificial intelligence-powered systems, employee robots and other significant industry disruptions.

Speakers

Name: 
Trisha Lobdell, CAPS
Job Title: 
Regional Property Manager
Company: 
Greystar
Name: 
Jesse Miller, CAPS, CAM, NALP
Job Title: 
Director of Real Estate
Company: 
Greystar
12:45PM
1:15PM
How Smart Access Solutions are Game Changers for Rental Housing
Technology
Leveraging technology to provide access for residents, guests, vendors and property staff is an important and complex initiative; however, the connected world is offering an opportunity to solve access challenges while enhancing property awareness. Uncover the challenges in a world of high traffic rental housing communities while exploring the benefits of connected access control.
 
Learning Objectives:
  • Break down the various challenges that come with issuing and authorizing access both traditionally and with first-gen IoT access products.
  • List the different types of access needs (short term, unattended showing, etc.) and solutions that meet these demands.
  • Define how this technology can enable seamless flow from exterior to interior of property while keeping property awareness in mind.

Speakers

Name: 
Taylor Wiederkehr
Job Title: 
Director, Innovation Services
Company: 
BH Management Services
Name: 
Marcie Williams
Job Title: 
President
Company: 
RKW Residential
Name: 
Sean Miller
Job Title: 
President
Company: 
PointCentral (Moderator)
12:45PM
1:15PM
Enhance Your Three-Bid Process: How Strategic Purchasing Optimizes NOI
Operations
Balancing profitability and operational costs with resident satisfaction is not an easy task. Strategic purchasing frees up more time for operators to improve resident life. Learn best practices for strategic supply-chain management and identify how standardization is saving them time and money, reducing workload, and shaping a better residential experience.
 
Learning Objectives:
  • Learn how to add to the three-bid supplier process and reduce costs by combining local, aggregated and strategic purchasing practices.
  • Identify operational best practices for standardizing procurement, including reducing workload and delivering a better net operating income.
  • Examine existing scope of services, compare processes among peer groups, and emerge as a market leader and company frontrunner.

Speakers

Name: 
Andrew Haynes
Job Title: 
Strategic Growth Director
Company: 
Avendra
Name: 
Wais Khairzada
Job Title: 
Corporate Director, Resident Services
Company: 
Bozzuto
12:45PM
1:15PM
Culture Eats Strategy for Breakfast...and Lunch!
Leadership
It’s no secret that culture is indispensable to a company’s success. What’s not as obvious is how to create an environment that’s just the right amount of fun, friendly and focused, without feeling fake or forced. Learn how to change your culture into one that is beloved and nurtured from within and see the positive results that will ensue.
 
Learning Objectives:
  • Understand the power of trust in culture and discover ways to lead with trust and inspire trust in others.
  • Define ways to inspire positive cultural outcomes in an organization through culture mapping.
  • Identify when cultural initiatives may be going awry and how to recreate alignment in cultural authenticity.

Speakers

Name: 
Jen Piccotti
Job Title: 
COO
Company: 
Managinc
Name: 
Lori Snider
Job Title: 
Head of Learning and Experience
Company: 
RedPeak
1:30PM
2:00PM
The Changing Face of Maintenance Teams: Recruiting, Retention & Results!
Maintenance
From recruiting to retaining, from commanding to communicating, staffing maintenance teams is a new playing field. It’s tougher to stay fully staffed and harder to find new recruits. Take a look at innovative insights into recruiting and interviewing, growing a new generation of maintenance teams, making maintenance a more appealing career path and training and performance plans.
 
Learning Objectives:
  • Update your recruiting methods, locations and your candidate pool.
  • Walk away with improved interviewing skills to build a better maintenance team.
  • Increase longevity through more appealing career paths, company culture, training and performance plans.

Speakers

Name: 
Mary Gwyn
Job Title: 
Chief Innovator
Company: 
Apartment Dynamics
Name: 
Andy Meador, CAMT
Job Title: 
VP and Director, Capital Projects
Company: 
McDowell Properties
Name: 
Pattie Woods, CAPS
Job Title: 
VP, Training and Development
Company: 
Fogelman Management Group (Moderator)
1:30PM
2:00PM
Don't Panic! Communicating in a Crisis
Emergency Preparedness
There is no shortage of crises when operating rental housing from natural disaster, terrorism or poor public relations viewpoints. But they all have one thing in common: You better have a plan in place before they occur. Uncover ways to walk through planning, reacting to and surviving a variety of emergencies and disasters.
 
Learning Objectives:
  • Be prepared to respond to a crisis.
  • Have a better knowledge of communicating with the media and other stakeholders.
  • Have a plan to take back to your company and share with staff.

Speakers

Name: 
Frank Mauck
Job Title: 
Director, Communications
Company: 
NAA
Name: 
Todd Usher
Job Title: 
Manager, Public & Media Relations
Company: 
NAA
1:30PM
2:00PM
A Digital Renovation for Your Technology Fixer-Upper
Technology
In a nod to Chip and Joanna Gaines, discover the most impactful digital makeovers that operators should implement. Shiplap or not, residents want the utmost in modern amenities and now is the time ensure you match the modern apartment design with cutting-edge technologies. Determine if your portfolio is a fixer-upper in need of a major digital renovation and how to take your operations and customer service to the next level.
 
Learning Objectives:
  • Discover the new technologies to improve resident communications, operations and beyond.
  • Learn how to conduct a digital audit to determine if a community that is stuck in a technology design rut.
  • Hear data-driven, real-world examples about how a digital renovation can improve operations and increase NOI and ROI.

Speakers

Name: 
LuAnne Acton Ross
Job Title: 
Partner and EVP
Company: 
JMG Realty
Name: 
Larry Bellack
Job Title: 
President
Company: 
Mobile Doorman
2:15PM
2:45PM
Rent Payment Reporting: A Hidden Cost-Free Amenity for Properties
Industry Trends
Rent payments consumes a substantial percentage of a renters’ monthly income. However, many renters don’t receive credit for it on their credit report in the same way that a credit card or auto payment does. Property managers can create value by making sure residents receive credit for making those payments. In a study conducted by TransUnion, 70% of renters reported that they would choose a property if their landlord reported payments. Explore these dynamics as well as how rent payment reporting can impact credit score, rental payment behavior, delinquencies for property management companies and the significance for future home mortgage availability.
 
Learning Objectives:
  • Explore the significant evidence around payment reporting and how it drives positive rental payment behavior.
  • Determine how rental tradeline data can arm managers with rich information to drive better decisions and boost the bottom line.
  • Consider the value for residents.

Speakers

Name: 
Chris Jenkins
Job Title: 
VP, Financial Planning
Company: 
Equity Residential
Name: 
Maitri Johnson, CAPS
Job Title: 
VP, Multi-Family
Company: 
TransUnion
2:15PM
2:45PM
Maintenance Decoded
Maintenance
Understand how to use property statistics that are available to virtually any property or company that uses property management software (PMS) to maximize their service team's performance. Become more efficient in areas such as workflow, work schedules, preventative maintenance, inventory and vendor usage to understand how to use your property's digital blueprint. After learning how to use the information, use this data to look past the numbers and make the best decisions possible.
 
Learning Objectives:
  • Measure the efficiency and effectiveness of their maintenance teams.
  • Identify opportunities for improvement with maintenance statistics.
  • Become more familiar with the actual workload of their service teams.

Speakers

Name: 
Chad Moulin, CAMT
Job Title: 
Senior Director of Facilities
Company: 
Goldrich + Kest
2:15PM
2:45PM
10 Tips to Quickly and Efficiently Handle Your People Issues
Human Resources
Operations is about finding the flow with people and work. HR teams might be 1,000 miles away and you are left to guide managers, assistant managers, leasing, maintenance and more. Given this environment, simple actions yield powerful results for management success and reducing liability. Join an interactive discussion of a powerful set of HR basics that will give you better insight into quickly and efficiently handling your people issues.
 
Learning Objectives:
  • Assess any areas of the HR space for which they need additional guidance.
  • Understand the basics of when to contact and partner with the company's HR team.
  • Understand a few legal areas of employment law that lead to the most consternation in the supervisor-employee relationship.

Speakers

Name: 
Steve Matre
Job Title: 
Head of HR and Training
Company: 
Banner Property Management, LLC
Name: 
Melissa Morris
Job Title: 
Director of Human Resources
Company: 
The Dolben Company
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