MEETINGS & EVENTS

Schedule

NAA offers a variety of educational formats to ensure there’s something for everyone. Attend Friday's General Session and you could be in the drawing to win a $5,000 cash prize! You must be present to win!

Thursday, June 27

9:45AM
10:45AM
From Leasing to Leadership: Mapping a Path to Career Success
Career Development
Anything is possible in rental housing, yet for years, the career paths accessible in our industry were limited and unsophisticated. Today, industry professionals at every level are finding unconventional ways to climb the ladder, while at the same time supervisors are becoming even more invested in growing team members into roles that add purpose, value and impact to their organization. Learn to create your own roadmap to success, discover how you can progress in your career without settling and inspire your teammates to pursue their passion and potential. BONUS: Attendees receive exclusive, ongoing monthly coaching sessions after Apartmentalize.
 
Learning Objectives:
  • Identify how microlearning can move you closer to the careers you love.
  • Learn the laws today’s successful leaders live by and how they leveraged them to move from leasing to leadership.
  • Solve the top challenges that can stall rental housing careers and get focused on conquering opportunities that lead to ultimate success.

Speakers

Name: 
Kristi Fickert, NALP
Job Title: 
VP, Marketing and Training
Company: 
30 Lines
Name: 
Daniel Melton
Job Title: 
Senior Director of Business Analytics
Company: 
Village Green
11:15AM
12:15PM
Solving for Service Team Shortages
Career Development
The shortage of service team members in our industry is reaching crisis levels. The lack of industry insight, ready talent and high turnover of our seasoned service team members to other industries continues to challenge owners and managers as they struggle to maintain high standards of customer service and property management. Our industry needs new ways to recruit, train and place individuals who may be looking for new options for a long-term career. Discuss current programs used today to fill the gap in service teams and lessons learned on starting new programs.
 
Learning Objectives:
  • Gain awareness of program models that introduce, train and connect individuals to employment opportunities.
  • Understand resources used to recruit potential students, explore target student demographics and review program results.
  • Learn best practices, training differentiators and have useful tips on establishing new workforce training programs.

Speakers

Name: 
Lisa Godbehere
Job Title: 
Director, Education and Career Development
Company: 
Apartment Association of Metro Denver
Name: 
Raphael Rosenblatt
Job Title: 
Senior Director, Employer Solutions
Company: 
Grads of Life
Name: 
Lisa Russo
Job Title: 
Workforce Development Manager
Company: 
Atlanta Apartment Association
Name: 
Sarah Cozewith
Job Title: 
Director, Workforce Development
Company: 
NAAEI (Moderator)
2:45PM
3:15PM
Say What? Communication and Conflict Resolution
Career Development
Words are the currency that commitment uses. In this session, learn how to communicate and navigate through conflict resolution to build trust and reliability. We will challenge you to see that two people can see things differently, and both be right. We will explore conversations vs. dialogue, active speaking, conflict vs. combat, identify triggers and how to avoid them, as well as give you tools to move through conflict. By the end of the session, you will be able to see that conflict resolution begins with you and ends with creating understanding.
 
Learning Objectives:
  • Demonstrate effective communication in conflict and important conversations.
  • Understand conflict's origin and resolve problems to move towards common goals.
  • Understand personal accountability in communication and conflict.

Speakers

Name: 
Jessica Fern
Job Title: 
Director of Training and Development
Company: 
FPI Management, Inc
5:00PM
5:30PM
Cooking Up a 5-Star Training from Scratch
Career Development
Successful multifamily housing firms understand the vital importance of not only having the right people, but the right training and employee development in place. Learn the recipe for successful training as veteran employee development executives share their secret sauce and walk you step-by-step through cooking up the best training program from scratch.
 
Learning Objectives:
  • Learn how to weigh the costs and benefits of starting a new training program completely from scratch.
  • Review emerging trends and best practices in crafting an innovative and impactful training and employee development.
  • Learn how technology and the millennial workforce are requiring new strategies and tactics in employee training.

Speakers

Name: 
Jennifer Henderson
Job Title: 
VP, Team Development
Company: 
The Bainbridge Companies
Name: 
Heidi Jehlicka
Job Title: 
SVP, Marketing and Employee Development
Company: 
The Bainbridge Companies

Friday, June 28

10:30AM
11:00AM
Social Learning…It’s Happening
Career Development
Social learning in rental housing is gaining traction. According to Social Learning Theory, we learn best when we observe others and imitate their behavior. When we see co-workers excel, we are inspired to do the same. Social learning has proven effective in employee development. With advances in technology and the influx of social tools, the social element can be easily incorporated. Understand social learning, the myths surrounding it, how to implement it and how it will increase productivity.
 
Learning Objectives:
  • Understand the difference between social learning and social media.
  • Understand why employees, who are naturally social people, are competing rather than collaborating.
  • Understand the ROI of social learning.

Speakers

Name: 
Heather Jones
Job Title: 
President and Founder
Company: 
GROW Learning
Name: 
Topher Olsen
Job Title: 
Sr. Director, Learning and Development
Company: 
Alliance Residential Company
11:15AM
11:45AM
From Apathy to Empathy: Mental Health in Rental Housing
Career Development
Empathetic behavior enhances retention efforts, but there’s a problem: America is suffering from an empathy deficit. One-in-four Americans are grappling with a serious mental health issue they’re likely not talking about. Learn to identify your tendencies toward apathy and unconscious bias, how to counter them and handle common mental health scenarios with understanding.
 
Learning Objectives:
  • Identify the tendencies to apathy and unconscious bias and how to counter them.
  • Practice specific techniques designed to increase empathy.
  • Decipher potential red flags that could indicate a mental illness spiraling out of control and utilize resources to assist.

Speakers

Name: 
Amy Kosnikowski Dilisio
Job Title: 
Industry Educator & Consultant
Company: 
Quintessential Marketing & Training
12:45PM
2:30PM
Deep Dive: The Ladder of Leadership
Career Development
You have determined that your career path is in residential property management, but how do you take that career to where you want to be? Career development requires planning and intentional actions to prepare yourself for the next opportunity. Three industry veterans with a combined total of nearly 90 years of industry experience will share key actions to take (and to avoid) in developing your Residential Property Management (RPM) career!
 
Learning Objectives:
  • Developing your personal brand.
  • Apply four specific strategies to prepare for the next career opportunity.
  • Understand the six key ingredients that may be holding you back.

Speakers

Name: 
Debbie Phillips
Job Title: 
President
Company: 
The Quadrillion
Name: 
Ed Wolff
Job Title: 
COO
Company: 
Miller Lowry Developments
Name: 
Susan Sherfield
Job Title: 
VP, Education and Employee Development
Company: 
Mercy Housing (Moderator)
Event Sponsors