MEETINGS & EVENTS

Apartmentalize Schedule

Wednesday, June 17

12:30PM
1:15PM
Integrating Self-guided Tours with Leasing Agent Tours
Leasing

Self-guided tours are all the rage. Everybody’s talking about how they could implement them to create on-site efficiencies and reduce the number of leasing agents they need, but not so fast. The most effective owner/operators aren’t looking to replace leasing agents with a self-guided tour app. Instead, they’re integrating self-guided tours with leasing agent led tours to maximize lease volume and closing ratios. This panel of industry experts will discuss how they’ve integrated self-guided tours with leasing agent activities, what technologies they use to secure the community and guide the tour process and what the results have been.

Speakers

Name: 
Allison Walentowicz
Job Title: 
Director of Marketing
Company: 
Avanti Residential
Name: 
Karen Gladney
Job Title: 
Principal
Company: 
Power Pro
Name: 
Patrick Macalik
Job Title: 
Director of Asset Management
Company: 
Western Wealth Operations Corp

Thursday, June 18

1:15PM
2:15PM
Guestology: Putting Hospitality in the Mix
Leasing

Building and incorporating a hospitality mindset and culture in your business can drive a competitive advantage in the marketplace. Learn how to identify critical touch points that can turn your customer on or off; create a customer journey road map; and build a workforce culture that activates and embraces the how-to’s. Incorporating best practices and techniques that are known throughout the hospitality industry, see how these can be leveraged and integrated to  drive customer satisfaction, revenue and overall profitability.

Speakers

Name: 
Steven Fretwell
Job Title: 
Vice President Learning and Leadership
Company: 
Bozzuto
Name: 
Pam Jones
Job Title: 
President
Company: 
Crescendo, LLC
2:30PM
3:30PM
Selling What Your Customer Can't See: Your Competitive Intangibles
Leasing

What makes your community unique and has some of your residents renew their lease, year after year? Most leasing and marketing efforts tend to put their focus on the obvious: location, rents and amenities. And while those are essential for your customers to know, what about all of the little things that make your property truly special? Learn how to craft compelling leasing and marketing messages that focus on the intangibles that are often taken for granted by your team.

Speakers

Name: 
Lisa Trosien
Job Title: 
President
Company: 
ApartmentExpert.com

Friday, June 19

9:00AM
10:00AM
The Apartment All Stars Presents: No Amenities? No Problem!
Leasing

You've undoubtedly seen it: the spectacular glass-bottom pool on the roof of a Houston high-rise. These wow factors are awesome, but what if you don't have amenities like a studio for would-be musicians; or a catering kitchen; or a co-working space? Maybe you don't even have a pool at all, but don't despair! We've got you covered with the freshest and best non-amenity amenities you've ever heard of! Learn all about building hugs, alternative landscaping, VIP parking, model furniture purchase programs, tours, events and more! Get there early as the Apartment All Stars always run out of seating!

Speakers

Name: 
Lisa Trosien
Job Title: 
President
Company: 
ApartmentExpert.com
Name: 
Kate Good
Job Title: 
SVP Multifamily Development and Operations
Company: 
Hunington Residential
Name: 
Jacqueline (Jackie) Ramstedt
Job Title: 
Principal, CMO Chief Motivational Officer
Company: 
Ramstedt Enterprises, Inc.
Name: 
Toni Blake
Job Title: 
President
Company: 
Totally Toni
12:30PM
1:30PM
Forgotten Talent: Teaching the Art of Engagement
Leasing

Sales engagement is about understanding and helping to shape the buyers’ journey. As a salesperson you want to shape that process, but also have to be able to support it by making yourself valuable and helpful at the right time. It’s important to know how, when and the right way to engage. Engagement doesn’t come from a software package; it comes from real salespeople putting in the effort to establish, connect and maintain genuine and real relationships with clients, through understanding and interpersonal communication skills. Learn the skills to fine tune and utilize yours, leading to greater sales success.

Speakers

Name: 
Lori Snider
Job Title: 
Director, Learning & Experience
Company: 
RedPeak
Name: 
Rommel Anacan
Job Title: 
President
Company: 
The Relationship Difference