MEETINGS & EVENTS

Schedule

NAA offers a variety of educational formats to ensure there’s something for everyone. Attend Friday's General Session and you could be in the drawing to win a $5,000 cash prize! You must be present to win!

Wednesday, June 26

1:45PM
2:45PM
Nine Pivotal Management Moments: Your First Year as the Boss
Leadership
The first year in any supervisor’s career is loaded with pressure, potholes and pitfalls. Yet, only 11 percent of multifamily housing firms provide leadership training for new managers. Uncover the nine pivotal challenges that are the make-or-break moments for your relationships with those you lead. Leave with the answers for these challenges and the skills you need to solve every difficult workplace problem.
 
Learning Objectives:
  • Quickly identify and employ practical strategies to use when faced with multiple management challenges.
  • Analyze your supervisory acumen and be more able to identify issues that may not have been previously apparent.
  • Jump-start your team’s ability to work together better through improved communication and respect.

Speakers

Name: 
Amy Kosnikowski Dilisio
Job Title: 
Industry Educator & Consultant
Company: 
Quintessential Marketing & Training
Name: 
Steve Matre
Job Title: 
Head of HR & Training
Company: 
Banner Property Management, LLC
Name: 
Kara Rice, CAM, CAS
Job Title: 
Owner
Company: 
Experiment Learning & Talent Development, LLC

Thursday, June 27

8:30AM
9:30AM
You're Here, There and Can't Be Everywhere! Engaging Remote Teams
Leadership
Employee turnover is at an all-time high and the nature of our business dictates that many responsible for leading and developing teams are in remote locations. You can’t be everywhere and when you are there, it can seem like all you do is put out fires. Engaging and managing remote employees can be a huge challenge for supervisors as they struggle to find the right leadership style, the most effective tools and how to maintain camaraderie. Discover solutions to engagement and team development for those remote teams through strategies of communication, collaboration, culture and trust.
 
Learning Objectives:
  • Identify and analyze your current engagement strategies and how to change your approach to be more effective.
  • Discover how other companies are addressing these challenges and implementation of their findings through real-world case studies.
  • Create a four-step process including communication, collaboration, culture and trust for your remote teams.

Speakers

Name: 
Jacqueline Ramstedt, CAM, CAPS, CAS
Job Title: 
Principal
Company: 
Ramstedt Enterprises, Inc.
9:45AM
10:45AM
Creating a High-Powered Multifamily Housing Team: Combining Communication, Coaching and Culture
Leadership
In multifamily housing, teams typically are set by the existing company hierarchy. How can these pre-structured teams become a dynamic force? Instead of focusing on the individual tasks of each, focus on conquering goals together with purpose. Learn the online tools, proven best practices and visual case studies that will assist with communicating clear directives, coaching employees and building a culture that inspires teams to go beyond expectations.
 
Learning Objectives:
  • Consider the “why” of an overall goal to secure buy-in from leaders and employees when creating a high-powered team.
  • Learn to identify those who are your cause champions, your taskmasters, your thought leaders and your quality checkers.
  • Understand how partnerships may have better team results than traditional leader responsibilities.

Speakers

Name: 
Julie Doss
Job Title: 
Director of Training and Customer Experience
Company: 
Gene B. Glick Company
Name: 
Pamela Roberts
Job Title: 
Director of Product Marketing
Company: 
Edge2Learn
Name: 
Krista Washbourne
Job Title: 
VP of Learning and Talent Development
Company: 
Lincoln Property Company

Friday, June 28

9:00AM
10:00AM
Sisters Are Doing It for Themselves: Overcoming Leadership Barriers and Bias
Leadership
Gender bias is a real thing. As women approach the top of organizations, their own strengths can be viewed as weaknesses. Bringing these insights to light can help everyone do better and move forward together. Guided by top female leaders, get firsthand insight into navigating many of work’s most difficult moments, self-defeating behaviors that could hold you back, the delicate art of negotiation and skills to confidently achieve goals.
 
Learning Objectives:
  • Identify self-defeating behaviors that may be holding you back.
  • Understand how to display behaviors that will allow for more successful business relationship navigation and provide candid feedback.
  • Negotiate effectively through focusing on true value added and communicate that value with candor and kindness.

Speakers

Name: 
Lynett Brockman
Job Title: 
CEO
Company: 
Career Options - Recruiting Solutions
Name: 
Nancy Goldsmith
Job Title: 
Managing Director of Property Operations
Company: 
Bozzuto Management Company
Name: 
Lori Snider
Job Title: 
Head of Learning and Experience
Company: 
RedPeak (Moderator)
10:30AM
11:00AM
When Change Happens: Turning Pain into Gain
Leadership
“If you keep doing what you’ve always done, you’ll always get the same results.” That famous statement assumes we need to change tired tactics to improve results. Often, our great and proven tactics generate less-than-desired results and we need to change strategies to keep getting what we’ve always received. Hear how three industry professionals turned their pain into gain through innovation and ideas: when a historically hot market turned cold; when the employment pool of maintenance technicians dried up; and when the company’s founder retired and the next generation reorganized.
 
Learning Objectives:
  • Broaden your scope from “what has always been” to “what could be” by responding to change with change.
  • Consider areas of your market and organization that no longer respond to proven strategies and prepare to shift or revise.
  • Inspire your creativity and innovation to get in front of change so you don’t get left behind.

Speakers

Name: 
Clio Barker, NALP, CAPS
Job Title: 
President and CFO
Company: 
TAMC - The Associated Management Company
Name: 
Elizabeth Williams
Job Title: 
VP, Marketing
Company: 
Newcastle Limited/Reside Living
Name: 
Leah Brewer, NALP, CAM
Job Title: 
Founder
Company: 
Full House Marketing, Inc.(Moderator)
11:15AM
11:45AM
Intentional Culture
Leadership
Every organization has a culture. If you don't know how to create the right culture, you will fall victim to one that surfaces on its own. An intentional culture is either a culture of freedom or a culture of control. Explore the pros and cons of both and how to intentionally build the culture that is right for your organization.
 
Learning Objectives:
  • Improve employee retention and engagement.
  • Improve the financial performance of your organization by having a high performing, cohesive team.
  • Attract the most qualified candidates to your organization because of a culture that is highly appealing.

Speakers

Name: 
Bill Nye, CAM
Job Title: 
COO
Company: 
Berger Rental Communities
12:00PM
12:30PM
Confessions of a Millennial Mind: As Taught by a Millennial
Leadership
By 2025, the millennials will comprise more than 75 percent of our workforce. Are you prepared to effectively lead, develop and work alongside this restless and ambitious group? Be prepared to fill your mind with strategies to help you better understand millennials, identify what motivates them and learn how to develop them into your next great leaders.
 
Learning Objectives:
  • Experience what millennial life is like growing up with the constant evolution of technology.
  • Gain insight and strategies to bridge potential communication, workplace and consumer psychology gaps with millennials – both professionally and personally.
  • Dive into tomorrow’s millennial world, which will be teeming with artificial intelligence-powered systems, employee robots and other significant industry disruptions.

Speakers

Name: 
Trisha Lobdell, CAPS
Job Title: 
Regional Property Manager
Company: 
Greystar
Name: 
Jesse Miller, CAPS, CAM, NALP
Job Title: 
Director of Real Estate
Company: 
Greystar
12:45PM
2:30PM
Deep Dive: Hacks to Delight Your Client (Owner)
Leadership
Whether a property is gearing up for pre-acquisition, pre-disposition, a new asset manager or a new client relationship, Regional Managers and Area Directors should have practical and proven techniques, aimed at performance success. Equip yourself with the tools, tips and tactics to communicate and deploy proven strategies with leasing personnel that effectively result in client (owner) satisfaction.
 
Learning Objectives:
  • Better communicate and demonstrate value to various client (owner) types.
  • Designing, communicating and executing a strategic plan for exceeding client (owner) goals.
  • Construct a communication plan to focus, motivate and, evaluate team performance to reach and exceed their goals.

Speakers

Name: 
Cynthiann King, NALP
Job Title: 
National VP, Learning and Development
Company: 
Weidner Apartment Homes
Name: 
Lisa Taylor, CAM, CAPS
Job Title: 
Sr. Managing Director
Company: 
Greystar
Name: 
Steve Wunch
Company: 
Echelon Property Group (Moderator)
12:45PM
1:15PM
Culture Eats Strategy for Breakfast...and Lunch!
Leadership
It’s no secret that culture is indispensable to a company’s success. What’s not as obvious is how to create an environment that’s just the right amount of fun, friendly and focused, without feeling fake or forced. Learn how to change your culture into one that is beloved and nurtured from within and see the positive results that will ensue.
 
Learning Objectives:
  • Understand the power of trust in culture and discover ways to lead with trust and inspire trust in others.
  • Define ways to inspire positive cultural outcomes in an organization through culture mapping.
  • Identify when cultural initiatives may be going awry and how to recreate alignment in cultural authenticity.

Speakers

Name: 
Jen Piccotti
Job Title: 
COO
Company: 
Managinc
Name: 
Lori Snider
Job Title: 
Head of Learning and Experience
Company: 
RedPeak
Event Sponsors