MEETINGS & EVENTS

Schedule

NAA offers a variety of educational formats to ensure there’s something for everyone. Attend Friday's General Session and you could be in the drawing to win a $5,000 cash prize! You must be present to win!

Wednesday, June 26

12:30PM
1:30PM
A Long View on Short-Term Rentals
Operations
Short-term rental offerings are an apartment operations trend moving to the forefront in many markets. Operators are seeking solutions while weighing the potential downsides that can affect their residents and reputation. Learn best practices shared by experienced senior-level executives to determine if this potential revenue stream approach meets your needs.
 
Learning Objectives:
  • Understand the wide variety of options in working with short-term rentals, including successes and failures.
  • Understand the marketing, sales and benefits of the different ways to work with short-term rentals.
  • Understand the risks, concerns and legal considerations with each of the ways to work with short-term rentals.

Speakers

Name: 
Melanie French
Job Title: 
EVP, Client Services
Company: 
Cortland
Name: 
Steve Hallsey
Job Title: 
Managing Director
Company: 
Wood Partners
Name: 
Marcie Williams, CAM, CAPS
Job Title: 
President
Company: 
RKW Residential
Name: 
Donald Davidoff
Job Title: 
President
Company: 
D2 Demand Solutions (Moderator)

Thursday, June 27

8:30AM
9:30AM
MHPI Management: Reinventing MHPI Basics (Roundtable Discussion)
Operations
As the Military Housing Privatization Program ages, we find the world we envisioned has become complicated. With growing expenses and revenue shrinking, military partners become more demanding and employee profiles are changing. Management of military housing operations continues to evolve but must remain committed to the basics. Ideas will be shared and discussed on how to reinvent MHPI basics.
 
Learning Objectives:
  • Identify new ideas and best practices beyond the basics in MHPI operations.
  • Create and implement plans for improved revenue generation, employee engagement, and expense control in MHPI.
  • Interact in group discusses to continue collaboration and networking among attendees

Speakers

Name: 
Douglas Jones
Job Title: 
EVP
Company: 
WinnResidential Military Housing Services
Name: 
Karen Plesh
Job Title: 
VP, Operations
Company: 
Hunt Military Communities
Name: 
Philip Rizzo
Job Title: 
National Vice President
Company: 
Lincoln Military Housing
Name: 
Anne-Marie Niklaus
Job Title: 
SVP
Company: 
Balfour Beatty Communities (Moderator)
9:45AM
10:45AM
By the Numbers: Calculating Critical Metrics
Operations
When it comes to financial performance, there is little room for storytelling. Numbers are everything, yet your ability to calculate and speak to key performance metrics requires your understanding of the metrics that matter. Learn from industry experts on why metrics matter.
 
Learning Objectives:
  • Explore and enhance key property performance ratios.
  • Identify what an asset manager and owner seek and expect from the onsite operation.
  • Take home tips for a manager to make performance metrics a daily routine.

Speakers

Name: 
Clio Barker, NALP, CAPS
Job Title: 
President and CFO
Company: 
TAMC - The Associated Management Company
Name: 
Richard George, CAPS
Job Title: 
Owner and NOI Coach
Company: 
NOI Coach, Blue Door Apartments & ApartMentors
Name: 
Jared Miller
Job Title: 
COO
Company: 
RedPeak
3:30PM
4:00PM
Today's Top Trends in Apartment Operations
Operations
Using a unique concept in information-sharing and audience participation, discover 25 of the timeliest, most talked-about and hotly debated operational issues in apartment management. Learn best practices in areas such as marketing, technology, HR, energy efficiency, maintenance, hiring, onsite management and more.
 
Learning Objectives:
  • Bring industry professionals up to date on the most pressing issues and solutions.
  • Identify new approaches to common and chronic problems at the operational level.
  • Understand where to find information on an issue or about a peer or supplier who could provide valuable input.

Speakers

Name: 
Stephanie Anderson, CAM, CAPS
Job Title: 
Manager, Industry Operations
Company: 
NAA
Name: 
Amy Groff
Job Title: 
SVP, Industry Operations
Company: 
NAA
Name: 
Paul Bergeron
Job Title: 
Editor in Chief: units Magazine
Company: 
NAA (Moderator)

Friday, June 28

10:30AM
11:00AM
Developing a Culture of Maintenance
Operations
Does your current company tend to focus on your management and leasing staff while excluding maintenance from discussions? If you secretly answered “Yes,” you’re not alone. Maintenance and the teams that support your assets should not be an afterthought, but how do you make the changes necessary to effectively change the culture? Learn how other companies are creating positive change and how it can transform your company culture.
 
Learning Objectives:
  • Understand the key factors that impact property management culture as it relates to maintenance.
  • Identify specific operational areas where maintenance inclusion affects the bottom line.
  • Review the key elements to shift to a more maintenance centered environment.

Speakers

Name: 
Gavin Greene
Job Title: 
Regional Property Manager & Implementation Specialist
Company: 
Flaherty & Collins Properties
Name: 
Kimberly Hurd, CAPS, CAM, NALP
Job Title: 
SVP, Operations
Company: 
Sundance Property Management, LLC
12:00PM
12:30PM
The Hidden Truth About Flood Zones
Operations
“Flood” has become a four-letter word in the world of real estate investing. Rising costs, legislative uncertainty and unpredictable risks make managing and purchasing properties in high-risk flood zones a potential disaster. Learn from an engineering perspective, as well as and an owner/operator, for how to understand potential flood risk and increase your profits inside of flood zones.
 
Learning Objectives:
  • Explain how to determine the true risk and extent of flooding on your property.
  • Demonstrate new techniques to gain a competitive advantage when underwriting/bidding on a new acquisition in a flood zone.
  • Implement specific strategies to increase your NOI and property value within your current portfolio.

Speakers

Name: 
Brad Hubbard
Job Title: 
CEO
Company: 
National Flood Experts
Name: 
Joshua Minix
Job Title: 
Managing Director
Company: 
InvestRes
12:45PM
1:15PM
Enhance Your Three-Bid Process: How Strategic Purchasing Optimizes NOI
Operations
Balancing profitability and operational costs with resident satisfaction is not an easy task. Strategic purchasing frees up more time for operators to improve resident life. Learn best practices for strategic supply-chain management and identify how standardization is saving them time and money, reducing workload, and shaping a better residential experience.
 
Learning Objectives:
  • Learn how to add to the three-bid supplier process and reduce costs by combining local, aggregated and strategic purchasing practices.
  • Identify operational best practices for standardizing procurement, including reducing workload and delivering a better net operating income.
  • Examine existing scope of services, compare processes among peer groups, and emerge as a market leader and company frontrunner.

Speakers

Name: 
Andrew Haynes
Job Title: 
Strategic Growth Director
Company: 
Avendra
Name: 
Wais Khairzada
Job Title: 
Corporate Director, Resident Services
Company: 
Bozzuto
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