Wednesday, November 04
Rent Control: What Does It Mean For My Market?
With the passage of a statewide cap on rents in Oregon and California, as well as expanded rent regulations in New York and Washington, D.C., rent control policies are gaining traction across the United States. Using research commissioned by NAA along with the CoStar Group analysis of affordability on a market-by-market basis, understand the impact of rent control legislation into tangible impacts for the rental housing industry.
Thursday, November 05
CX is a Culture Mindset, Not a Budget Line Item
Customer Experience (CX) is the latest disruption to the multifamily industry, yet many companies don’t understand the cost to their business of an underdeveloped CX strategy. In this session, we will debunk the common misconceptions surrounding CX and help multifamily professionals at every level uncover how to turn a transaction with a customer into an experience.
Friday, November 06
Avoiding the Landmines of Mixed-Use Property Management, Within a COVID-19 Environment
What happens when retail, residential, office and hotel spaces come together in one development? It broadens the scope of real estate management. Mixed use assets are a growing trend, and the demand for combining full-amenity residential space with office, retail, and even hotel space is exploding. The National Real Estate Investor says that mixed-use developments are becoming one of the most popular product types in the U.S., accounting for $1.26 trillion in construction spending in 2017. Managing the dynamics of these properties requires unique skills that blur the lines between residential and commercial property management.