MEETINGS & EVENTS

Apartmentalize Schedule

Wednesday, November 04

12:30PM
1:15PM
Make it or Break it Maintenance
Maintenance

They break it and you fix it. That’s the theory. But, in the real world, 45 percent of residents are moving to another apartment community, 19 percent just next door and it’s because of something they are dissatisfied with in their current apartments. Much more frequently than we may care to admit, it’s sometimes related to maintenance. How do we stop it or possibly prevent it from happening? Uncover tips and tools and takeaways to cut your losses with real stories, real successes (and maintenance fails) and real solutions.

Speakers

Name: 
Mary Gwyn
Job Title: 
CPM, Chief Innovator
Company: 
Apartment Dynamics
Name: 
Paul Rhodes
Job Title: 
Director of Maintenance Operations
Company: 
The Life Properties
1:30PM
2:15PM
Property Inspections From the Customer's Perspective: Opportunities for Maximizing Occupancy
Maintenance

Even when we are diligent about conducting frequent property walks, we often miss details that can assist us in managing our communities even more effectively. We must be able to decode seemingly meaningless things that impact our efficiency as stewards of the assets we have been charged to manage. Learn how to translate the information your property is giving you into action items.

Speakers

Name: 
Nichole Curl
Job Title: 
Director of Multifamily Services
Company: 
Lexington Group International
Name: 
Stephanie Graves
Job Title: 
Co-Founder and CEO
Company: 
Q10 Property Advisors
Name: 
Kory Davis
Job Title: 
Director of National Accounts - Central
Company: 
Maintenance Supply Headquarters
2:30PM
3:15PM
Cracking the Code: Are You Ready for the Building Inspector?
Maintenance

Many owners and operators dread the many building inspections that occur frequently at our communities. The goal of the session is to simplify the process of understanding and finding the code regulations, proactively inspect and  prepare for regular code/building inspections; be inspection ready at all times! This session will help operators navigate the difficult to decipher code requirements, the different agencies who inspect and where to find all of this information. We will provide you with solutions to proactively prepare for the code requirements using technology and other industry best practices.

Speakers

Name: 
Jonathan Lane
Job Title: 
Vice President, Maintenance & Engineering Services
Company: 
Bozzuto
Name: 
Rodney Wilson
Job Title: 
Regional Maintenance Director, Desert Region
Company: 
Greystar
Name: 
Suellen McFarling
Job Title: 
Chief Operating Officer
Company: 
Leonardo247

Thursday, November 05

1:15PM
2:15PM
I Can Fix It, But Can I Manage It…Especially Now.
Maintenance

Adversity is the mother of invention, but desperation leads to disaster! With the challenges of maintenance staffing, exacerbated by the recent pandemic, and overstressed maintenance teams, employee turnover and vacant days have increased in this role that was already struggling to hire. As a result, Maintenance Techs are often placed in the Lead Maintenance position with no leadership or crisis management experience. Learn some critical communication, follow up, follow through skills and actions you can take for industry success.

Speakers

Name: 
Mary Gwyn
Job Title: 
CPM, Chief Innovator
Company: 
Apartment Dynamics
Name: 
Mark Cukro
Job Title: 
President
Company: 
Plus One, Inc.
Name: 
Pattie Woods
Job Title: 
Vice President Training and Development
Company: 
Fogelman Properties
2:30PM
3:30PM
Work Orders in a Remote World: Real-Time Project Management
Maintenance

Property management is experiencing profound changes in day-to-day operations from restricted unit access to new sanitizing procedures for common areas. Mid-pandemic, maintenance techs are juggling unruly lists of work orders, new PPE requirements, and communication breakdowns. Organizing urgent maintenance backlogs and incorporating real-time technology tools is even more critical during COVID-19. With resident-performed inspections and seamless project management processes, operations teams can continue to minimize unit downtime, drive staff and resident satisfaction, and demonstrate better NOI results across their property portfolio.

Speakers

Name: 
Alex Cuenca
Job Title: 
Operations Analyst
Company: 
Maxus Properties
Name: 
Carrie Cuadill
Job Title: 
Vice President of Asset Management
Company: 
Sequoia Equities
Name: 
Steve Duceatt
Job Title: 
Director - Facilities and Maintenance
Company: 
RADCO Residential
3:45PM
4:15PM
"Should" — The Most Dangerous Word in Maintenance
Maintenance

In the understaffed and overtasked world of maintaining a community, cliché’s like “Don’t count your chickens …” and “A penny saved …” are often used to prevent failure. Frequently, these sayings and their meanings are disregarded as being too basic and instead replaced with higher priority items that leave the property saying: “I should have done …!” Join two maintenance professional’s that figured out: SHOULD can’t, WOULD won’t, and unless the DO is done, maintenance fails to maintain! Cliché or not, equipment lasts longer, budgets are smaller and the staff is more productive as these sayings are proven true in maintenance.

Speakers

Name: 
Paul Rhodes
Company: 
The Life Properties
Name: 
Chris Lincoln
Job Title: 
Regional Maintenance Manager
Company: 
Greystar

Friday, November 06

12:00PM
1:00PM
Lost in Translation: Finding Common Ground in Maintenance and Leasing
Maintenance

On any given day, the maintenance and office teams are like two ships passing in the night. Each team speaks their own language, but to truly be successful both must learn how to communicate and work together.  This session will explore the impact this disconnect has on renewals, reputation and employee engagement while offering real world solutions that work.  Hear from experts in operations, maintenance, marketing and research as they share tested methods to inspire exceptional results and sustain a culture of true customer service, teamwork and elevated resident satisfaction.

Speakers

Name: 
Kristie Arnst
Job Title: 
President
Company: 
Pepper Pike Capital Partners
Name: 
Stephanie Linton
Job Title: 
Marketing Specialist
Company: 
Dart Properties