MEETINGS & EVENTS

Schedule

NAA offers a variety of educational formats to ensure there’s something for everyone. Attend Friday's General Session and you could be in the drawing to win a $5,000 cash prize! You must be present to win!

Wednesday, June 26

12:30PM
1:30PM
Maintenance Training Jeopardy
Maintenance
What is "Maintenance Training is essential for success?" This is the answer (in question form) to many of the most pressing needs on our communities today. With categories such as service speed, NOI growth, safety and resident and employee retention; the answer is the same. Join in on Maintenance Training Jeopardy as experts answer your questions.
 
Learning Objectives:
  • Use maintenance training as a tool in retaining maintenance personnel.
  • Identify and overcome challenges to successful maintenance training.
  • Expand the knowledge offered to their onsite service teams.

Speakers

Name: 
Mark Cukro, CAPS, CAMT 1, CAMT 2
Job Title: 
President
Company: 
Plus One Consulting
Name: 
Chad Moulin, CAMT
Job Title: 
Senior Director of Facilities
Company: 
Goldrich + Kest
Name: 
Paul Rhodes, CAMT, CAMT+E, CAPS
Job Title: 
National Maintenance & Safety Instructor
Company: 
NAAEI
Name: 
Leah Brewer, CAM, NALP
Job Title: 
Founder
Company: 
Full House Marketing, Inc. (Moderator)

Thursday, June 27

8:30AM
9:30AM
Critical Leadership Skills from Maintenance Leaders
Maintenance
A community doesn’t operate well without an outstanding service team. Skill-building programs can offer solid bench strength, but the leader of the team must be a professional ready to delegate, coach and develop others; manage time and people; and understand the business to embrace conflict and change. Learn from the maintenance experts who are crafting the leadership module in the CAMT program and the most important skills and behaviors that predict excellence in maintenance.
 
Learning Objectives:
  • Learn the critical skills necessary to lead a maintenance team.
  • Understand how effective leadership can positively affect excellence in service.
  • Apply the experiences of seasoned maintenance leaders to your own leadership journey.

Speakers

Name: 
Roy Kitts, CAMT
Job Title: 
Maintenance Director
Company: 
GEM Management
Name: 
Ed Shaffer, CAMT
Job Title: 
Director of Maintenance Operations
Company: 
HHHunt
Name: 
Andy Meador, CAMT
Job Title: 
VP and Director, Capital Projects
Company: 
McDowell Properties
Name: 
Chris Lincoln, CAMT
Job Title: 
Regional Maintenance Manager
Company: 
Greystar (Moderator)
11:15AM
12:15PM
Closing the Gap between Construction and Operations
Maintenance
Explore best practices for operations managers and maintenance teams on new construction and renovation projects. Leave with a solid understanding of how to transition from construction and how the project management schedule will affect the leasing schedule and residents.
 
Learning Objectives:
  • Understand the differences between new construction and renovation.
  • Understand the pitfalls and best practices of construction to operations management.
  • Understand the survival skills for a new service manager on a new construction project.

Speakers

Name: 
Tyler Davidson
Job Title: 
National Director of Facilities
Company: 
The Michaels Organization
Name: 
J. Brandon Healy
Job Title: 
Project Manager
Company: 
The Michaels Organization
Name: 
David Jolley, CAMT
Job Title: 
National Director of Maintenance
Company: 
Pinnacle
Name: 
Brian Rennie
Job Title: 
Director
Company: 
Bozzuto Construction Company
3:30PM
4:00PM
Maintenance as Your Brand!
Maintenance
After the lease is signed and boxes are unpacked, life becomes normal for our residents. In turn, maintenance becomes the face of our brand. Their technical skills are essential, but their soft skills differentiate the brand more than you realize! Discover tips to lead your maintenance team members and sharpen their customer service skills so they can be the brand.
 
Learning Objectives:
  • Leave with skills to coach your maintenance team members to represent the property’s brand in a way that retains residents.
  • Include ready-to-use actions to your existing procedures that improve your brand in the customer’s eyes.
  • Learn how to measure the impact of your maintenance brand on the customer.

Speakers

Name: 
Mary Gwyn
Job Title: 
Chief Innovator
Company: 
Apartment Dynamics

Friday, June 28

9:00AM
10:00AM
What the Maintenance Team Wishes the Office Knew About Maintenance
Maintenance
There’s no doubt that a property’s maintenance team is the key to resident satisfaction. Not only do they usually have the most interaction with residents, but they keep everything running smooth and looking great. With today’s job market, it’s even more important that we learn how to improve our maintenance team longevity, give them the tools to do to their job efficiently and show them to be the property’s heroes that they are.
 
Learning Objectives:
  • Train office teams to partner with maintenance.
  • Set and communicate true expectations with residents and co-workers.
  • Create a workable plan for onsite cross-training maintenance and office teams.

Speakers

Name: 
Chris Lincoln, CAMT
Job Title: 
Regional Maintenance Manager
Company: 
Greystar
Name: 
Demetrius Rodriguez, CAMT
Job Title: 
Service Manager
Company: 
Simpson Property Group
Name: 
Paul Rhodes, CAMT, CAMT+E, CAPS
Job Title: 
National Maintenance & Safety Instructor
Company: 
NAAEI (Moderator)
1:30PM
2:00PM
The Changing Face of Maintenance Teams: Recruiting, Retention & Results!
Maintenance
From recruiting to retaining, from commanding to communicating, staffing maintenance teams is a new playing field. It’s tougher to stay fully staffed and harder to find new recruits. Take a look at innovative insights into recruiting and interviewing, growing a new generation of maintenance teams, making maintenance a more appealing career path and training and performance plans.
 
Learning Objectives:
  • Update your recruiting methods, locations and your candidate pool.
  • Walk away with improved interviewing skills to build a better maintenance team.
  • Increase longevity through more appealing career paths, company culture, training and performance plans.

Speakers

Name: 
Mary Gwyn
Job Title: 
Chief Innovator
Company: 
Apartment Dynamics
Name: 
Andy Meador, CAMT
Job Title: 
VP and Director, Capital Projects
Company: 
McDowell Properties
Name: 
Pattie Woods, CAPS
Job Title: 
VP, Training and Development
Company: 
Fogelman Management Group (Moderator)
2:15PM
2:45PM
Maintenance Decoded
Maintenance
Understand how to use property statistics that are available to virtually any property or company that uses property management software (PMS) to maximize their service team's performance. Become more efficient in areas such as workflow, work schedules, preventative maintenance, inventory and vendor usage to understand how to use your property's digital blueprint. After learning how to use the information, use this data to look past the numbers and make the best decisions possible.
 
Learning Objectives:
  • Measure the efficiency and effectiveness of their maintenance teams.
  • Identify opportunities for improvement with maintenance statistics.
  • Become more familiar with the actual workload of their service teams.

Speakers

Name: 
Chad Moulin, CAMT
Job Title: 
Senior Director of Facilities
Company: 
Goldrich + Kest
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