Wednesday, November 04
Make it or Break it Maintenance
They break it and you fix it. That’s the theory. But, in the real world, 45 percent of residents are moving to another apartment community, 19 percent just next door and it’s because of something they are dissatisfied with in their current apartments. Much more frequently than we may care to admit, it’s sometimes related to maintenance. How do we stop it or possibly prevent it from happening? Uncover tips and tools and takeaways to cut your losses with real stories, real successes (and maintenance fails) and real solutions.
Property Inspections From the Customer's Perspective: Opportunities for Maximizing Occupancy
Even when we are diligent about conducting frequent property walks, we often miss details that can assist us in managing our communities even more effectively. We must be able to decode seemingly meaningless things that impact our efficiency as stewards of the assets we have been charged to manage. Learn how to translate the information your property is giving you into action items.
Cracking the Code: Are You Ready for the Building Inspector?
Many owners and operators dread the many building inspections that occur frequently at our communities. The goal of the session is to simplify the process of understanding and finding the code regulations, proactively inspect and prepare for regular code/building inspections; be inspection ready at all times! This session will help operators navigate the difficult to decipher code requirements, the different agencies who inspect and where to find all of this information. We will provide you with solutions to proactively prepare for the code requirements using technology and other industry best practices.
Thursday, November 05
I Can Fix It, But Can I Manage It…Especially Now.
Adversity is the mother of invention, but desperation leads to disaster! With the challenges of maintenance staffing, exacerbated by the recent pandemic, and overstressed maintenance teams, employee turnover and vacant days have increased in this role that was already struggling to hire. As a result, Maintenance Techs are often placed in the Lead Maintenance position with no leadership or crisis management experience. Learn some critical communication, follow up, follow through skills and actions you can take for industry success.
Work Orders in a Remote World: Real-Time Project Management
Property management is experiencing profound changes in day-to-day operations from restricted unit access to new sanitizing procedures for common areas. Mid-pandemic, maintenance techs are juggling unruly lists of work orders, new PPE requirements, and communication breakdowns. Organizing urgent maintenance backlogs and incorporating real-time technology tools is even more critical during COVID-19. With resident-performed inspections and seamless project management processes, operations teams can continue to minimize unit downtime, drive staff and resident satisfaction, and demonstrate better NOI results across their property portfolio.
"Should" — The Most Dangerous Word in Maintenance
In the understaffed and overtasked world of maintaining a community, cliché’s like “Don’t count your chickens …” and “A penny saved …” are often used to prevent failure. Frequently, these sayings and their meanings are disregarded as being too basic and instead replaced with higher priority items that leave the property saying: “I should have done …!” Join two maintenance professional’s that figured out: SHOULD can’t, WOULD won’t, and unless the DO is done, maintenance fails to maintain! Cliché or not, equipment lasts longer, budgets are smaller and the staff is more productive as these sayings are proven true in maintenance.
Friday, November 06
Lost in Translation: Finding Common Ground in Maintenance and Leasing
On any given day, the maintenance and office teams are like two ships passing in the night. Each team speaks their own language, but to truly be successful both must learn how to communicate and work together. This session will explore the impact this disconnect has on renewals, reputation and employee engagement while offering real world solutions that work. Hear from experts in operations, maintenance, marketing and research as they share tested methods to inspire exceptional results and sustain a culture of true customer service, teamwork and elevated resident satisfaction.