2020 Apartmentalize schedule details will be announced soon!
Wednesday, June 17
"Should" – The Most Dangerous Word in Maintenance
In the understaffed and overtasked world of maintaining a community, cliché’s like “Don’t count your chickens …” and “A penny saved …” are often used to prevent failure. Frequently, these sayings and their meanings are disregarded as being too basic and instead replaced with higher priority items that leave the property saying: “I should have done …!” Join two maintenance professional's that figured out: "SHOULD" can't, "WOULD" won't, and unless the "DO" is done, maintenance fails to maintain! Cliche' or not, equipment lasts longer, budgets are smaller and the staff is more productive as these sayings are proven true in maintenence.
Property Inspections from the Customer's Perspective: Opportunities for Maximizing Occupancy
Even when we are diligent about conducting frequent property walks, we often miss details that can assist us in managing our communities even more effectively. We must be able to decode seemingly meaningless things that impact our efficiency as stewards of the assets we have been charged to manage. Learn how to translate the information your property is giving you into action items.
I Can Fix It, But Can I Manage It?
There is a new breed of maintenance techs that are being put in the lead maintenance position, but with little or no leadership experience. The result? More maintenance fails. How do we bridge the gap for these new leaders between being a tech and becoming a working service manager and help these team members grow? Coupled with the trend of hiring more service team members straight out of tech schools, how do we prepare them to lead the team? Learn new insights into building qualified teams and growing in-house leaders for the future.
Thursday, June 18
Better Ways to Increase Maintenance Engagement and Loyalty
In a perfect world, a maintenance technician will receive the training and support to inspire loyalty with an owner or management company. With many management companies reporting a 40% turnover rate at this position, reality is a little different. Hear from a national traveling maintenance instructor as he share’s challenges to loyalty identified by techs all over the country. In addition to identifying common knowledge and skills gaps, make a concrete list of items that can be addressed at the site level for engagement fixes other than just to pay more.
Lost in Translation: Finding Common Ground in Maintenance and Leasing
On any given day, the maintenance and office teams are like two ships passing in the night. Each team speaks their own language, but to truly be successful, both must learn how to communicate and work together. Explore the impact this disconnect has on renewals, reputation and employee engagement while offering real world solutions that work. Hear from experts in operations, maintenance, marketing and research as they share tested methods to inspire exceptional results and sustain a culture of true customer service, teamwork and elevated resident satisfaction.
Friday, June 19
Cracking the Code: Are You Ready for the Building Inspector?
Many owners and operators dread the many building inspections that occur frequently at our communities. Learn how to simplify the process of understanding and finding the code regulations, proactively inspect and prepare for regular code and building inspections. It’s important to be inspection ready at all times! Uncover strategies that can help operators navigate the difficult to decipher code requirements, the different agencies who inspect and where to find all of this information. Solutions will be provided to proactively prepare for the code requirements using technology and other industry best practices.
Work Orders Solved: Real-Time Project Management
There’s nothing quite as frustrating in the world of property management like falling behind on an endless list of work orders. More frustrating, however, is the inevitable breakdown of communication regarding tasks at hand. Vendors payments are difficult to track, residents are left unsatisfied, and property reviews and ratings tend to plummet. In this panel, operational experts from the rental and student housing industries explore how exceptional project management processes and real-time technology tools decrease turnover rates, drive staff and resident satisfactionand demonstrate better NOI results across your portfolio.
Deep Dive: Make it or Break it Maintenance
They break it and you fix it. That’s the theory. But the real world is that 45% of residents are moving to another apartment community, 19% just next door and it’s because of something they are dissatisfied with in their current apartments. Much more frequently than we admit, it’s sometimes related to maintenance! How do we stop it or possibly prevent it from happening? Uncover tips and tools and takeaways to cut your losses with real stories, real successes (and maintenance fails) and real solutions!