MEETINGS & EVENTS

Friday, June 15

7:00AM
2:45PM
NAA Attendee Registration Open
9:00AM
10:00AM
Open Space Series - Management/Leadership
Leadership

Open Space Series

Don’t just listen to the conversation, join the conversation! New this year, the Open Space Series is a peer-to-peer learning experience where you can engage in creative conversations with attendees who are passionate about the same issues and topics as you. Expert facilitators will support one-hour, small groups and explore the following topics:

Marketing | Thursday, June 14, 8:45 a.m. – 9:45 a.m.

Leasing | Thursday, June 14, 10 a.m. – 11 a.m.

Technology | Thursday, June 14, 11:15 a.m. – 12:15 p.m.

Management/Leadership | Friday, June 15, 9 a.m. – 10 a.m.

Affordable Housing | Friday, June15, 12:45 p.m. – 1:45 p.m.

Disaster/Crisis/Emergency Preparedness | Friday, June 15, 2 p.m. – 3 p.m.

9:00AM
10:00AM
How Successful Independent Rental Owners Deal with Difficult Conflicts
Independent Rental Owners

In today's world, many of us have to deal with stress and conflict on a daily basis, and oftentimes these involve the customers we strive to serve. Managing rental property is not as easy anymore (and arguably never has been) because the laws and responsibilities for property owners and managers get ever more stringent each passing year. Learn how to avoid conflicts, and when and if they do arise, how to recognize, manage and resolve them. Walk away with both legal and psychological perspectives that can prove useful to leverage in property management. (FRI-A06) 

Speakers

Name: 
Lynn Dover
Job Title: 
Managing Partner
Company: 
Kimball, Tirey & St. John LLP
Name: 
Rick Snyder
Job Title: 
President and Owner/Broker
Company: 
R.A. Snyder Properties, Inc.
  • SPONSORS

RESOURCES

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9:00AM
10:00AM
Key Federal Legislative-Regulatory Issues Impacting Affordable Housing
Affordable Housing

The world of affordable rental housing is not only highly regulated by three federal agencies, but also highly dependent on the ability of Congress to pass timely and sufficient annual funding bills. Discuss key current federal legislative and regulatory issues facing providers of affordable housing participating in HUD, rural housing and Housing Credit programs, and the resulting real-world impacts on communities, management companies and owners. (FRI-A08) 

Speakers

Name: 
Kristina Cook
Job Title: 
Executive Director
Company: 
NAHMA
Name: 
Larry Keys
Job Title: 
Director of Government Affairs
Company: 
NAHMA
  • SPONSORS

RESOURCES

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9:00AM
10:00AM
You Conquered the Lease Up! Now What?
Industry Trends

In 2017, more than 320,000 new construction apartment units came online across the U.S. The rising demand for apartments has created intense competition between communities, especially in urban infill areas. The new lifestyle-oriented, mixed-use developments can pose a daunting challenge to maintain the satisfaction of the residents, commercial tenants and the lifestyle that both demand. Learn how to define and overcome these challenges, design a plan to help build a strong resident lifestyle and proactively prepare your community to compete against the new product entering the marketplace. (FRI-A03) 

Speakers

Name: 
Jordan Hovanec
Job Title: 
Area Manager
Company: 
Milhaus Management
Name: 
Alexandra Jackiw
Job Title: 
President
Company: 
Milhaus Management
  • SPONSORS

RESOURCES

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9:00AM
10:00AM
The Lost Lead Epidemic: What is the Cause?
Leasing

Nearly 40 percent of all calls that are placed to leasing offices go unanswered Teams are so busy handling resident requests that lead management is forced to the wayside. As a result, millions of leads are lost every year and that is costing apartment operators in terms of both occupancy and revenue. Hear how leads are lost, how to stop the leaks, what technologies are available to better manage and convert leads and what operators can do before they’re able to implement the software to improve lead management. (FRI-A05) 

Speakers

Name: 
Steve Merchant
Job Title: 
SVP, Marketing & Sales
Company: 
Equity Residential
Name: 
Ashley Pavlovich
Job Title: 
Director of Marketing
Company: 
Bainbridge
Name: 
John Reardon
Job Title: 
Vice President, Marketing
Company: 
Beacon Communities
Name: 
John Thornton
Job Title: 
Senior Director, Performance Marketing
Company: 
RentPath (Moderator)
  • SPONSORS

RESOURCES

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9:00AM
10:00AM
Unleashing the Potential of People

There’s only one thing that allows a company to sustain success over a long period of time and that’s the quality of people that you have. It’s all about the environment that you create and the people you attract because talent isn’t at the top of the organization – it’s company-wide. Imagine the possibilities when empowering people to think differently, be disruptive, and find new ways to do things. If we can inspire more people to own the future, we’re unleashing the potential of people – the potential to think and create and find the path to greatness.

Speakers

Name: 
Mark King
Job Title: 
President, adidas North America; Innovation Expert
9:00AM
10:00AM
Navigating Legal Landmines in Utility Billing Programs
Legal/Fair Housing

The majority of  owners and operators utilize utility billing programs but may be failing to adequately protect themselves from legal exposure and costly litigation. Examine the regulatory complexities and gray areas of utility billing, learn of new and proposed laws and take away tips to create lease language that protects owners and operators while maximizing the recovery of utility costs. (FRI-A07) 

Speakers

Name: 
John Barger
Job Title: 
VP, Real Estate Services
Company: 
Fogelman Management Group
Name: 
Terry Lyden
Job Title: 
Founder and Principal
Company: 
Utility Revenue Services
Name: 
Marc Treitler
Job Title: 
Partner, General Counsel
Company: 
Conservice
  • SPONSORS

RESOURCES

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9:00AM
10:00AM
NAA Commemorates 50 Years of Fair Housing
Legal/Fair Housing

On April 11, 1968, President Lyndon Johnson signed the Fair Housing Act into law to protect Americans from discrimination and ensure equal access and opportunity in housing. Recognizing the importance of the 50th anniversary of the Act, speakers will share their wisdom and answer questions regarding trending fair housing issues. Discussion will focus on impact and enforcement of related federal, state and local laws and regulations. (FRI-A10)

Speakers

Name: 
Kirk Cullimore
Job Title: 
Owner and Attorney
Company: 
The Law Offices of Kirk A. Cullimore
Name: 
Craig McMahon
Job Title: 
Partner
Company: 
Kimball, Tirey & St. John LLP
Name: 
Nicole Upano
Job Title: 
Senior Manager, Government Affairs
Company: 
National Apartment Association (Moderator)

RESOURCES

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9:00AM
10:00AM
Get Residents and Keep Them with Energy Efficiency Engagement
Return on Energy

Explore successful methods to market the energy-efficiency upgrades during the leasing process. Learn results of NAA/Shelton Group 2017 Energy Engagement Study as well as strategies to engage current residents in energy-efficient behaviors. Maximize sustainability and increase resident satisfaction and retention—it’s a win-win. (FRI-A09) 

Speakers

Name: 
Lexie Goldberg
Job Title: 
Senior Associate, Sustainability
Company: 
Greystar
Name: 
Martin Levkus
Job Title: 
Regional Director of Sales
Company: 
Yardi
Name: 
Mary Nitschke
Job Title: 
Director of Ancillary Services
Company: 
Prometheus Real Estate Group
Name: 
Jenifer Paneral
Job Title: 
SVP of Operations
Company: 
DayRise Residential (Moderator)
  • SPONSORS

RESOURCES

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9:00AM
10:00AM
How Did You Find Us? Tracking Today’s Multi-Touch Renter Journey
Marketing

Today’s savvy resident does not find properties through a single touchpoint. They interface with businesses in multiple ways before acting. Single-source lead attribution only gives you one part of the story, but it’s become critical to know every step taken so you wisely spend your marketing dollars. Examine the importance of multi-touch lead attribution in the digital marketplace and review several models so that every touchpoint is recognized. Learn how accurate attribution should be informing your decisions, influencing your budget and guiding your marketing strategy. (FRI-A02) 

Speakers

Name: 
Holli Beckman
Job Title: 
Vice President of Marketing and Leasing
Company: 
WC Smith
Name: 
Israel Carunungan
Job Title: 
Senior Director, National Marketing
Company: 
Greystar
Name: 
Mia Wentworth
Job Title: 
Director of Marketing
Company: 
Monarch Investment and Management Group
Name: 
Esther Bonardi
Job Title: 
Vice President of Marketing
Company: 
Yardi Systems (Moderator)
  • SPONSORS

RESOURCES

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9:00AM
10:00AM
Smart Homes for Smart People
Technology

Smart home technology may soon be at the center of the amenity arms race. As centralized management and control becomes more commonplace, apartment owners and operators are beginning to take the next step and implementing smart home devices throughout their communities. How have they made it possible and what do you need to put into place to begin? Hear the answers to these questions and much more, including how to select the right smart home technology, how to garner a tangible ROI and how to control the new universe of security concerns. (FRI-A04) 

Speakers

Name: 
Tommy Deserti
Job Title: 
Head of Real Estate Partnerships
Company: 
Nest Labs
Name: 
Jeffrey Kok
Job Title: 
CIO
Company: 
Mill Creek Residential Trust
Name: 
Taylor Wiederkehr
Job Title: 
Software Implementation Analyst
Company: 
Alliance Residential Company
Name: 
Chase Harrington
Job Title: 
President and Chief Operating Officer
Company: 
Entrata (Moderator)
  • SPONSORS

RESOURCES

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10:00AM
2:45PM
NAA Exposition Open (with Lunch)
10:45AM
11:15AM
Learning Zone
Booth 3131

Stage A - HappyCo and MRI Software
Leverage Technology to Improve Inspections in Your Community

Stage B - Edge2Learn
Five Ideas to Lead Your Team with Results-Driven Training

Stage C - RealPage
Making Owners Nimble and Building Profit

11:00AM
12:30PM
Maintenance Mania National Championship
11:45AM
12:15PM
Learning Zone
Booth 3131

Stage A - KNTXT Group
VR Technology: The Latest and Greatest Game-Changer for Multifamily

Stage B - Kimball, Tirey, & St. John LLP
Crisis Management: Are You Legally Prepared? 

Stage C - VivoAquatics
Pool/Spa Operations, Sustainability and Safety: Improve Your Facility Today

12:45PM
1:45PM
Effective Work Partner or Pain in the Asset?
Executive

We interact with many different work partners on a daily basis. Some of these interactions are productive and energizing, while others are frustrating and ineffective. Who are our work partners? What are the consequences of ineffective partnerships? What skills are needed to manage our own behaviors and to influence others when interacting with a work partner?  Learn how to avoid the pain of unmet expectations, miscommunication and broken commitments. (FRI-B08) ​

Speakers

Name: 
Christopher Reed
Job Title: 
SVP of Operations
Company: 
Mercy Housing
Name: 
Susan Sherfield
Job Title: 
Vice President, Training and Employee Development
Company: 
Mercy Housing
  • SPONSORS

RESOURCES

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12:45PM
1:45PM
MHPI Hiring Solutions: Recruiting and Hiring in Today's Market

Competition is fierce in the ever-changing job market for MHPI employers. One constant has been the incredible skills and knowledge gained by our military members while in service.  Today, employers are beginning to fully recognize this as a resource, capitalizing on the experience and backgrounds of our military to outfit their workforce in the MHPI industry. Gain insights into the current job market and discuss diverse avenues for recruiting and hiring qualified professionals from both the civilian and military-affiliated work force.  (FRI-B10) ​

Military Housing

 

Speakers

Name: 
Latoya Forde
Job Title: 
Manager, Talent Acquisition
Company: 
WinnCompanies
Name: 
Brandon Hale
Job Title: 
Senior Consulting Associate
Company: 
Mercer
Name: 
Jonathan Nix
Job Title: 
Senior Regional Human Resources Manager
Company: 
Balfour Beatty Companies
Name: 
Tom Adams
Job Title: 
Vice President
Company: 
WinnResidential Military Housing Services (Moderator)
  • SPONSORS

RESOURCES

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12:45PM
1:15PM
Speed Round: How Charitable Action Can Unite Employees, Residents and Your Community
Operations

Giving back and supporting your community is easier than you think if you know how to navigate the process. Learn how you can leverage your contacts within the industry and your local NAA affiliate to create real change in your community.  Not only will you feel great for helping others, you will also build lasting relationships and gain valuable experience along the way. (FRI-B05) 

Speakers

Name: 
Brian Wilhite
Job Title: 
Owner
Company: 
Wilhite Instruction and Motivation
Name: 
David Conde
Job Title: 
Director of Property Management
Company: 
Krueger Development
  • SPONSORS

RESOURCES

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12:45PM
1:15PM
Learning Zone
Booth 3131

Stage A - PERQ
Supercharge Your Website with Artificial Intelligence

Stage B - Smart Rain
Understanding the Importance of Conserving Water

Stage C - ApartmentRatings and Satisfacts
Marketing Doesn't Work: Five New Initiatives That Will

12:45PM
1:15PM
Speed Round: ADA: Comfort Animals Rising
Legal/Fair Housing

 Learn how to assess Fair Housing risk through real world cases, including comfort animals. Walk away knowing how to run a tight compliance ship so you never have to see the inside of a courtroom.  (FRI-B06) ​

Speakers

Name: 
Greg Proctor
Job Title: 
Vice President of Compliance
Company: 
RealPage
Name: 
Martie Lafferty
Job Title: 
Associate Litigator
Company: 
Stein & Vargas, LLP
Name: 
Linda Hoffman
Job Title: 
Publisher
Company: 
Multihousing Pro Magazine
  • SPONSORS

RESOURCES

Download Presentation Slides
12:45PM
1:45PM
Open Space Series - Affordable Housing
Affordable Housing

Open Space Series

Don’t just listen to the conversation, join the conversation! New this year, the Open Space Series is a peer-to-peer learning experience where you can engage in creative conversations with attendees who are passionate about the same issues and topics as you. Expert facilitators will support one-hour, small groups and explore the following topics:

Marketing | Thursday, June 14, 8:45 a.m. – 9:45 a.m.

Leasing | Thursday, June 14, 10 a.m. – 11 a.m.

Technology | Thursday, June 14, 11:15 a.m. – 12:15 p.m.

Management/Leadership | Friday, June 15, 9 a.m. – 10 a.m.

Affordable Housing | Friday, June15, 12:45 p.m. – 1:45 p.m.

Disaster/Crisis/Emergency Preparedness | Friday, June 15, 2 p.m. – 3 p.m.

12:45PM
1:45PM
WTH Makes a Solid SEO Strategy? Conquer Your FOMO ASAP!
Marketing

 To be an option for prospective residents in shopping mode, you know that your property needs to be as visible as possible where they’re looking. It’s why search engine optimization (SEO) on your website is so important. Effectively guiding SEO strategy can be challenging when you aren’t immersed in digital marketing. Arm yourself with metrics to audit your current strategy, tactics and questions you can take to your SEO team or provider to make smarter decisions going forward, as well as data you can knowledgeably present to the C-Suite to explain your efforts and address their concerns. (FRI-B09) ​

Speakers

Name: 
Christopher Beckwith-Taylor
Job Title: 
Vice President of Marketing
Company: 
The Franklin Johnston Group
Name: 
Stephanie Gonzalez
Job Title: 
Director of Marketing & Customer Experience
Company: 
Venterra Realty
Name: 
Nicole Roland
Job Title: 
Director of Operations, Marketing Services
Company: 
Village Green
Name: 
Mike Whaling
Job Title: 
President
Company: 
30 Lines (Moderator)
  • SPONSORS

RESOURCES

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12:45PM
1:45PM
Deep Dive: Training Your Talent— Technology – Part A
Operations

With continued innovation in rental housing, training is a must, but how? Examine today’s training landscape and the industry’s unique challenges: growing portfolios, geographically dispersed regions, so many job types and a world defined by distraction. In part one, explore the technology of training and challenge assumptions:

  • Classroom? E-Learning? Required? Elective?
  • Micro-learning? Really?
  • Not another webinar!
     

We’ll wrap with rapid-fire idea-sharing of today’s most promising training tools. (FRI-B03)

Speakers

Name: 
Steve Matre
Job Title: 
Director, Education and Human Resources
Company: 
Banner Property Management, LLC
Name: 
Kara Rice
Job Title: 
Owner
Company: 
Experiment Learning & Talent Development

RESOURCES

Download Presentation Slides
12:45PM
1:45PM
Deep Dive: Wired For Leadership—Getting Your Team Ready – Part A
Leadership

Organizational flattening, a booming market and retiring older leaders have resulted in a critical demand for leaders at all levels. Yet companies are struggling to develop enough individuals equipped with the critical capabilities and skills they need to succeed.

Through three effective perspectives within real life organizations, learn how to wire your team for leadership skills in high demand today. Gain proven strategies, implementable solutions and a fresh mindset for growing tomorrow's leaders. In the first installment, we will:

  • Determine core competencies needed today for highly effective leaders tomorrow
  • Identify measurement tools and metrics that target strengths and areas that need development
  • Align development needs with practical development solutions
  • Explore critical components of a formalized Leadership Program Plan
  • Define exceptional elements that result in a compelling leadership mentality infusing every level
  • Pinpoint powerhouse "guerilla" leadership tactics that inspire all associates
  • Adapt leadership practices that engage every team member to lead
    (FRI-B02)

Speakers

Name: 
Nancy Goldsmith
Job Title: 
Managing Director, Property Operations
Company: 
Bozzuto Management Company
Name: 
Cynthiann King
Job Title: 
Chief Training Development Officer
Company: 
Cynthiann King Services
Name: 
Lori Snider
Job Title: 
Head of Learning and Experience
Company: 
RedPeak

RESOURCES

Download Presentation Slides
12:45PM
1:45PM
Deep Dive: Preparing for Active Shooter Attacks - Part A

Although active shooter attacks are statistically rare, such occurrences could be devastating to the survival of a property management company. Through proactive planning and preparation, the risk of active shooter events can be greatly mitigated. In this two-part session, learn how to: 

  • Recognize the dynamics of active shooter events 
  • Understand risk management strategies 
  • Develop awareness of suspicious activity and threatening behavior 
  • Create proactive measures for reducing the potential of mass violence on the property generally and in the office facilities of apartment communities. (FRI-B04)

Speakers

Name: 
Derwin Bradley
Job Title: 
Master Police Officer
Company: 
Orlando Police Department
Name: 
Chip Tatum
Job Title: 
CEO
Company: 
Apartment Association of Greater Orlando

RESOURCES

Download Presentation Slides
12:45PM
1:15PM
Speed Round: Not Your Grandma’s Senior Living: Trends, Innovation and Technology
Industry Trends

 Competition is fierce for the lucrative Boomer housing market. Get an insider’s view of the award-winning designs, amenities and programming fueling today’s best senior living communities. Forward-thinking owners, developers and designers are mining innovations and technology from premium resorts, hotels and condos and turning senior living communities into desirable destinations. Bring paper and pen so you don’t miss the success-driven solutions and knock-your-socks-off strategies to win over the hearts of seniors residents. (FRI-B07) ​

Speakers

Name: 
Russ Garber
Job Title: 
Studio Director/Senior Living Design
Company: 
M+A Architects
Name: 
Suzanne Thomson
Job Title: 
Vice President
Company: 
Justus Companies Inc
  • SPONSORS

RESOURCES

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1:45PM
2:15PM
Learning Zone
Booth 3131

Stage A - LeaseHawk
Gathering, Analyzing and Harnessing Data in the Leasing Process

Stage B - ShowMojo
Providing Work-Life Balance by Employing Flex and Remote Workers

Stage C - PPG Paints
Functional Color Design for Multi-Family

2:00PM
3:00PM
Navigating the Energy Efficiency Financing Landscape
Return on Energy

Hear the opportunities to fund retrofits during the ownership/control of the asset period (not during sale, purchase or refinancing). Strategies will be presented to identify funding resources, including utility rebates, state and local tax credits, PACE, CSAs/PPAs and engaging current investors. Learn how to create a action plan to secure funding for energy and water retrofits and maximize return on investment. These retrofit projects save money operationally and add value to the properties. (FRI-C10)

Speakers

Name: 
Julia Emerson
Job Title: 
Owner
Company: 
Highland Commercial Properties Inc.
Name: 
Joseph Indvik
Job Title: 
RE Tech Advisors
Company: 
JDM Associates
Name: 
Philip Payne
Job Title: 
Principal and CEO
Company: 
Ginkgo Residential
Name: 
Cindy Zhu
Job Title: 
Energy Fellow
Company: 
U.S. Department of EnergyꟷBetter Buildings (Moderator)
  • SPONSORS

RESOURCES

Download Presentation Slides
2:00PM
3:00PM
Open Space Series - Emergency Preparedness

Open Space Series

Don’t just listen to the conversation, join the conversation! New this year, the Open Space Series is a peer-to-peer learning experience where you can engage in creative conversations with attendees who are passionate about the same issues and topics as you. Expert facilitators will support one-hour, small groups and explore the following topics:

Marketing | Thursday, June 14, 8:45 a.m. – 9:45 a.m.

Leasing | Thursday, June 14, 10 a.m. – 11 a.m.

Technology | Thursday, June 14, 11:15 a.m. – 12:15 p.m.

Management/Leadership | Friday, June 15, 9 a.m. – 10 a.m.

Affordable Housing | Friday, June15, 12:45 p.m. – 1:45 p.m.

Disaster/Crisis/Emergency Preparedness | Friday, June 15, 2 p.m. – 3 p.m.

2:00PM
3:00PM
Deep Dive: Training Your Talent— People – Part B
Operations

As our business changes, so does the learning mission. Training is key to recruiting and retention. In part two, explore the human side and challenge assumptions:

  • What’s the trainer’s role and how to respond quickly to company needs?
  • How do we put learners in the driver’s seat?
  • How do we address such varied job types?
  • What strategies impact performance most?
     

We’ll wrap with rapid-fire idea-sharing of today’s most promising training trends.  (FRI-C03)

Speakers

Name: 
Steve Matre
Job Title: 
Director, Education and Human Resources
Company: 
Banner Property Management, LLC
Name: 
Kara Rice
Job Title: 
Owner
Company: 
Experiment Learning & Talent Development

RESOURCES

Download Presentation Slides
2:00PM
2:30PM
Speed Round: Beyond Overload? Change Strategies to Increase Capacity for Lasting Success
Leadership

Feeling the stress of living in a world of "too much?" Overwhelmed with the non-stop distractions, interruptions, job demands and instant response expectations? How did we get here? Why do we do this to ourselves? Here’s the answer: Get a life! Reclaim your life today to find a greater purpose with increased self-awareness by applying everyday practical strategies to get back on track. Discover the blueprint to open up more brain-space to think, time to plan and ability to focus and chart a new course for improved long-term results. (FRI-C05) 

Speakers

Name: 
Rommel Anacan
Job Title: 
President
Company: 
The Relationship Difference
Name: 
Amy Kosnikowski Dilisio
Job Title: 
National Speaker and Industry Educator
Company: 
Quintessential Marketing & Training
  • SPONSORS

2:00PM
3:00PM
Deep Dive: Wired For Leadership - Getting Your Team Ready - Part B
Leadership
Organizational flattening, a booming market and retiring older leaders have resulted in a critical demand for leaders at all levels. Yet companies are struggling to develop enough individuals equipped with the critical capabilities and skills they need to succeed.
 
Through three effective perspectives within real life organizations, learn how to wire your team for leadership skills in high demand today. Gain proven strategies, implementable solutions and a fresh mindset for growing tomorrow's leaders. In the second installment, we will:
Examine your leadership culture and consider what needs to be done now and in the future 
Explore proven daily and weekly practices for demonstrating leadership that works 
Compare and contrast methods to create competent strategic thinking and problem solving
Adjust your culture for leadership development and success using practical tips  
Review provided resources for your fresh mind-set for growing tomorrow's leaders 
(FRI-C02)

Speakers

Name: 
Nancy Goldsmith
Job Title: 
Managing Director, Property Operations
Company: 
Bozzuto Management Company
Name: 
Cynthiann King
Job Title: 
Chief Training Development Officer
Company: 
Cynthiann King Services
Name: 
Lori Snider
Job Title: 
Head of Learning and Experience
Company: 
RedPeak

RESOURCES

Download Presentation Slides
2:00PM
2:30PM
Speed Round: Bullying in the Workplace
Human Resources

Workplace bullying isolates good employees, destroys company culture and costs you time and money. Interact with experts who will discuss the legal exposure as well as the tolls workplace bullying can take on an organization. Having a clear understanding of how workplace bullying starts and takes place is a good first step in combating this challenge. But it’s only the beginning. Hear this and more ways to end workplace bullying. (FRI-C07) 

Speakers

Name: 
Melissa White
Job Title: 
National Training Director/ Owner
Company: 
Balfour Beatty/ Writing our Wrongs
Name: 
Megan Orser
Job Title: 
Director of Professional Development
Company: 
Smart Apartment Solutions (Moderator)
  • SPONSORS

RESOURCES

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2:00PM
3:00PM
Deep Dive: Preparing for Active Shooter Attacks - Part B

In the first part of this deep dive, you learned about the behavioral cues that may signal these events and to develop and implement emergency preparedness measures. This emphasizes effective facility design and planning to mitigate the consequences of tragic events. In this two-part session, explore mitigation and response strategies that you can take back to your apartment communities including:

  • Physical security measures 
  • Emergency communications 
  • Response planning
  • Post-incident crisis management (FRI-C04)

Speakers

Name: 
Derwin Bradley
Job Title: 
Master Police Officer
Company: 
Orlando Police Department
Name: 
Chip Tatum
Job Title: 
CEO
Company: 
Apartment Association of Greater Orlando

RESOURCES

Download Presentation Slides
2:00PM
3:00PM
Customer Service Roundtable: Excellence in Serving Those Who Serve

The MHPI program was created to enhance and preserve the quality for life for military members and their families.  As important as improving the quality of the housing itself, customer service provided to residents is a key success factor in the long-term sustainment of the program. As the MHPI program has evolved, so have our customers, expanding beyond military members to waterfall residents. Interact with panelists and peers to hear ideas, best practices and ways to better serve our diverse resident base. (FRI-C09) 

Military Housing

 

Speakers

Name: 
Paula Cook
Job Title: 
Vice President
Company: 
Balfour Beatty Communities
Name: 
Jamie Miller
Job Title: 
Regional Director of Property Management
Company: 
Atlantic Marine Corps Communities LLC
Name: 
Karen Plesh
Job Title: 
Vice President of Operations
Company: 
Hunt Companies
Name: 
Kristin Miller
Job Title: 
Director of Marketing and Leasing
Company: 
WinnResidential Military Housing Services (Moderator)
  • SPONSORS

RESOURCES

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2:00PM
3:00PM
The Future of Resident Amenities
Industry Trends

Multifamily properties are constantly upgrading and changing their amenities in an attempt to satisfy the needs and demands of their residents. Did you know that 73% of residents would use home cleaning services if they were offered at their community? As the resident demographic changes, so does the spend of disposable income, and this will ultimately impact your apartment community’s bottom line. Technology trends in multifamily are ever-changing, and we’ve done the research for you. Join us to learn how you can delight your residents, drive new leases and increase retention while meeting the changing demands. (FRI-C01) 

Speakers

Name: 
Victor Aguilar
Job Title: 
Director of Operations
Company: 
Carbon Thompson Multifamily Management
Name: 
Mario Bartels
Job Title: 
Senior Consultant
Company: 
Vivaldi Group
Name: 
Tasha Krawiec
Job Title: 
Vice President of Property Operations
Company: 
BH Management Services
Name: 
Shawn Handrahan
Job Title: 
President and CEO
Company: 
Valet Living (Moderator)
  • SPONSORS

RESOURCES

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2:00PM
2:30PM
Speed Round: Finding Higher Ground in the Senior Tsunami
Technology

Baby Boomers are now the fastest growing renter segment in the nation, outpacing even Millennials. But while there’s an entire sector dedicated to senior housing, the aging population expands beyond this one category into all types of apartments. How do mixed demographic properties create conducive environments for seniors who wish to age in place? Technology. From smart refrigerators that order food to remote monitoring devices and companion robots, smart technology is a low barrier way to bring senior care to any environment and expand the resident experience. (FRI-C06) 

Speakers

Name: 
Tim Haddon
Job Title: 
Director of Strategic Business Services
Company: 
PK Management
Name: 
Russ Webb
Job Title: 
VP
Company: 
Georgia Apartment Association
Name: 
Michael Rudy
Job Title: 
Editor in Chief
Company: 
Multihousing Pro Magazine (Moderator)
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2:00PM
3:00PM
Cracking the Client Satisfaction Code
Executive

In the third-party world of property management, it often is challenging to juggle multiple clients’ expectations, management styles and reporting structures. The ultimate goal is client satisfaction, but how do you satisfy 100 percent of your clients 100 percent of the time? Unlock the key to managing your clients while enhancing your relationships and building better partnerships. Gain new strategies to offer customized service while producing desired results.  (FRI-C08) 

Speakers

Name: 
Robert Murray
Job Title: 
Senior Director of Asset Management
Company: 
TruAmerica Multifamily, LLC
Name: 
Lisa Taylor
Job Title: 
Senior Managing Director
Company: 
Greystar
Name: 
Marcie Williams
Job Title: 
President
Company: 
RKW Residential
Name: 
Ed Wolff
Job Title: 
President, Leasing Desk Insurance & Screening
Company: 
Real Page, Inc (Moderator)
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3:15PM
4:45PM
General Session: Alex Rodriguez

A 3-time MVP for the NY Yankees and 14-time all-star, Mr. Rodriguez is not only one of the greatest athletes in the world, but also a rental housing champion as the founder of a tremendously successful, fully-integrated real estate investment and development firm, A-Rod Corp.

Speakers

Name: 
Alex Rodriguez
Job Title: 
Founder and CEO of A-Rod Corp, 2009 World Series Champion
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