Wednesday, June 13
Transforming Your Underperforming Properties
Optimizing performance is critical when you’re looking at the long-term value of an asset. Your underperforming properties may be losing you millions of dollars annually. Dig into real-life stories of communities that improved their operations with a few simple steps. Discover best practices and tools to measure and boost your community’s performance. (WED-A05)
Thursday, June 14
The Challenge of Authentically Connecting in a Digitally-Driven World
Communication is arguably one of the most important pillars of success in all organizations. Companies must establish an effective means to communicate, from the CEO to the porter. This maintains brand integrity, protects the resident experience and mitigates negative PR. Organizations have tried myriad approaches, yet gaps remain as prevalent as ever. Take away best practices as well as discuss current obstacles and how to work around them. (THU-A08)
Negligence No More: Protect Yourself from Damaging Lawsuits
Many property managers and owners are taken by surprise when slapped with a negligence lawsuit. The financial (and reputational) consequences are often damaging and irreversible. Discover preventative measures you must take to ensure you have substantial protections to effectively defend yourself from unreasonable lawsuits and even prevent them altogether. Hear real-life case studies regarding what steps companies have actively taken to defend themselves against claims of negligence, while maintaining operational excellence across their property portfolio. (THU-B05)
Revenue Management: Two Heads are Better than One
How do you effectively utilize the expertise of onsite management and the revenue manager? Hear how each side’s unique perspective contributes to the best decision-making possible to react appropriately in softening market conditions. The revenue manager’s recommendations are best served when combined with the onsite team’s market intelligence. Learn how to utilize this knowledge to identify and respond to market slowdowns, such as those currently being reported in many major markets. (THU-C08)
Friday, June 15
Speed Round: How Charitable Action Can Unite Employees, Residents and Your Community
Giving back and supporting your community is easier than you think if you know how to navigate the process. Learn how you can leverage your contacts within the industry and your local NAA affiliate to create real change in your community. Not only will you feel great for helping others, you will also build lasting relationships and gain valuable experience along the way. (FRI-B05)
Deep Dive: Training Your Talent— Technology – Part A
With continued innovation in rental housing, training is a must, but how? Examine today’s training landscape and the industry’s unique challenges: growing portfolios, geographically dispersed regions, so many job types and a world defined by distraction. In part one, explore the technology of training and challenge assumptions:
- Classroom? E-Learning? Required? Elective?
- Micro-learning? Really?
- Not another webinar!
We’ll wrap with rapid-fire idea-sharing of today’s most promising training tools. (FRI-B03)
Deep Dive: Training Your Talent— People – Part B
As our business changes, so does the learning mission. Training is key to recruiting and retention. In part two, explore the human side and challenge assumptions:
- What’s the trainer’s role and how to respond quickly to company needs?
- How do we put learners in the driver’s seat?
- How do we address such varied job types?
- What strategies impact performance most?
We’ll wrap with rapid-fire idea-sharing of today’s most promising training trends. (FRI-C03)