Wednesday, June 13
It's an INSIDE Job: Time for an Organizational EKG
You place value on physical assets, capital assets and employee assets in terms of head count, salary and turnover. But do you place the same emphasis on your company’s emotional assets? Take a strategic look at the value that exists in the soft side of your organization. How does what you sell to the team demonstrate who you are? Does your external brand message match your internal? Can you identify and articulate your value propositions? Are they aligned with your leadership legacy? (WED-B01)
Friday, June 15
Effective Work Partner or Pain in the Asset?
We interact with many different work partners on a daily basis. Some of these interactions are productive and energizing, while others are frustrating and ineffective. Who are our work partners? What are the consequences of ineffective partnerships? What skills are needed to manage our own behaviors and to influence others when interacting with a work partner? Learn how to avoid the pain of unmet expectations, miscommunication and broken commitments. (FRI-B08)
Cracking the Client Satisfaction Code
In the third-party world of property management, it often is challenging to juggle multiple clients’ expectations, management styles and reporting structures. The ultimate goal is client satisfaction, but how do you satisfy 100 percent of your clients 100 percent of the time? Unlock the key to managing your clients while enhancing your relationships and building better partnerships. Gain new strategies to offer customized service while producing desired results. (FRI-C08)