2018 NAA Excellence Award Winners
The NAA Excellence Awards, ‘the Excels,’ recognize excellence and leadership in the apartment housing industry.
These national awards celebrate builders, industry professionals and NAA-affiliated state and local apartment associations that make unique contributions to the rental housing industry.
Anthology | Greystar | Washington, D.C.
A reflection of its eclectic environment, Anthology in Washington, D.C., is “artful, soulful, independent and authentic.” Designed by RD Jones and Associates and managed by Greystar, Anthology showcases art installations and industrial design, including mail pickup from a shipping container and a brick accent wall, which fit with the character of its H Street, Washington, D.C., neighborhood.
Apartments with open layouts, hardwood-style flooring, minimum 9-foot ceilings, ENERGY STAR® stainless appliances, granite counters, kitchen islands, high-quality cabinets, oversized closets, full-sized washers and dryers, floor-to-ceiling windows, balconies and patios and designer lighting fixtures set this community apart.
Residents are greeted by a large, open lobby with interactive cinema wall, and can enjoy a fitness center, indoor/outdoor clubroom, free Wi-Fi, terrace with fireplace, rooftop pool, tanning ledge, grilling area and views of D.C., courtyard with Zen fountain, controlled-access parking, 24-hour concierge and prompt service.
With ground floor retail, Anthology also offers residents walkability to grocery, entertainment and public transportation.
Reed Row | Kettler Management Inc. | Washington, D.C.
Reed Row is well positioned to attract its resident base of young professionals working in the Washington, D.C., area. Situated in the tony Adams Morgan neighborhood, Reed Row is within walking distance to many popular venues.
The 132-unit community blends into its historic townhome community with a facade designed with alternating bump-outs and private walk up entrances for the first level. A brick-lined carriage way invites passersby into the central courtyard.
The LEED Silver design uses low-impact, passive-air systems, a green roof, water runoff management and eco-friendly cleaning and landscape.
Studio, one- and two-bedroom units maximize space with a pod-style floor plan. Residents can enjoy the onsite co-working stations and a private bike storage garage.
The concierge offers package and dry cleaning services, guest management, lock-out services and a loaner toolkit, among other amenities.
The onsite team hosts four to five monthly resident events: Wine Down Wednesdays, sushi and sake nights, game nights, summer barbecues, breakfast-to-go, local artisan fairs and gym training.
Berkshire Aspen Grove | Berkshire Communities | Littleton, Colo.
Berkshire Aspen Grove is home to businesspeople and nature enthusiasts alike. Situated in the middle of the Aspen Grove Shopping Center, the 280-unit community is a short walk to light rail and many nature trails.
The LEED Silver-certified community boasts an outdoor fireplace, sundeck and conversation lounge, as well as a cyber café, business center, 24-hour modern fitness center, pet washing station and pet park.
The community of one-, two- and three-bedroom units has granite countertops; energy-efficient, stainless-steel appliances; 9-foot ceilings with crown molding; custom accent walls; hardwood-style flooring; carpet in bedrooms; walk-in closets; washer/dryer; and a balcony or patio.
Some apartment homes have stunning views, kitchen islands, double-sided gas fireplaces and garages.
Berkshire’s customer service is personal with monthly resident events, package and birthday card delivery, visits and check-ins, prompt service, preventive maintenance and door-to-door trash pick-up.
Responsible sustainability takes place with energy consumption monitoring, xeriscape improvements, motion sensors and a paperless office.
Jacinto Palms Apartments | Q10 Property Advisors | Houston
Tthe 123-unit, Class C, Jacinto Palms Apartments outside of Houston in Jacinto City, enjoys dedication by staff and residents alike.
In 2017, occupancy reached 95 percent, with reduced crime, 70 percent renewal rates, zero employee turnover, increases in income and reduced expenses.
The positive relationship between the site manager and residents has led to zero delinquency for which all site staff is rewarded.
Ownership has recognized the need not only to renovate but to maintain the apartments as affordable for the working-class community. Improvements were chosen carefully: Wood-plank flooring; granite-like counters, pantries, additional storage and upgraded LED fixtures, good quality cabinets, fixtures and finishes.
Since taking over this 1972 structure in 2015, resources have been conserved through the installation of low-flow toilets, showerheads, sink and bath faucets; SEER-13 A/C units; LED light fixtures; more efficient laundry; and more efficient irrigation.
The annual Maintenance Appreciation Week recognizes the two full-time maintenance personnel who closed out 548 work orders in 2017—each within a 48-hour guarantee.
Monthly resident events include plant potting parties, gift exchanges and backpacks for all children.
Legends of Memorial Apartments | Veritas Equity Management | Houston
Veritas Equity Management purchased Legends of Memorial five years ago, bringing a commitment to excellent quality and friendly, personalized resident relationships.
The 160-unit, garden-style apartment community built in the 1960s received a large scale makeover: Granite counters, stainless and black appliances, vinyl plank flooring, brushed nickel trim packages, crown molding; new pools, outdoor kitchens, landscaping, HVAC, siding, paint, roofs, lighting; and a new Wi-Fi cafe, fitness center, business center, information center and two clothes-care facilities.
Residents enjoy festive crawfish boils, wine nights, breakfast at the gate and a new-for-2017 summer camp for children at the community. Legends also invites cosmetologists to come in a speak to residents.
Located in the heart of Houston’s Memorial area, close to shopping and dining, and located in highly sought public schools, the community reached 100 percent occupancy for five consecutive months and saw a 70 percent increase in monthly income.
Many onsite staff have earned industry designations and owners and supervisors train and advise each team member. Maintenance staff was increased to nine who respond to service requests within 24 hours. Office staff follows-up after repairs.
Davis Gardens | WinnResidential | Waterbury, Conn.
Recognizing the role the 1940s, dilapidated temporary military housing complex could play in the lives of its residents, WinnResidential, with the help of Omni Development, joined the effort to revitalize a community in need. Residents were relocated while Davis Gardens were under construction and then returned to new townhouse, loft and garden-style apartments of one, two and three bedrooms.
The first phase of Davis Gardens, completed in 2016, consists of 58 affordable housing apartment homes affiliated with the Low Income Housing Tax Credit program (LIHTC) and 15 Project-Based Subsidized units. Another 64 units were completed in mid-2017.
The apartments, in 14 buildings, have cherry kitchen cabinets and energy-efficient appliances.
A new community building houses laundry, leasing offices and a community room for resident functions, including supportive services for households that have incomes at or below 25 percent of area median income.
To help resident families thrive, feel welcomed, supported and happy, staff encourages families to participate in management-hosted events and programs brought to the premises, such as Diabetes Awareness, Homework and Chill, CT Food Bank Grow Truck, Dinner and a Story and various holiday events.
The Village at NTC | Lincoln Military Housing | San Diego
Lincoln Military Housing built the Village at NTC in 2002-2003 to offer high-quality, affordable housing to enlisted sailors, marines and their families after the Navy closed the Naval Training Center.
The 500 two- and three-bedroom Spanish Colonial townhouses are in two- to six-unit clusters on 50 acres. Homes average 1,450 square feet with white appliances, Corian countertops, full-size washers and dryers, built-in computer niches, breakfast nooks, remote entry garages and monitored security alarms.
This community in the Point Loma neighborhood includes parks, lush landscaping, sport courts, a promenade, tot lots, swimming pool, Navy Exchange (NEX) and gas station, and a community center.
Residents enjoy Cooking and Crafts, Stroller Strides, Tot Program and a preschool. Last year, 1,750 people attended eight events; and for Spouse Appreciation Day, staff gave out 486 gifts going door to door. Residents also receive free roadside service.
Lincoln accepts maintenance requests via a 24/7 hotline and online, completing 5,277 work orders and turning 253 homes in 2017.
All buildings have solar panels, energy-efficient light bulbs and water-saving fixtures.
The Oaks on the Square at Storrs Center | EdR Collegiate Housing | Storrs, Conn.
EdR Collegiate Housing is part of a renaissance—the new town center created for the University of Connecticut. Home to students, faculty and staff, The Oaks on the Square at Storrs Center boasts studio, one-, two- and three- bedroom layouts in 618 apartments with more than 1,000 beds.
Built with ENERGY STAR appliances, low-VOC materials and 20 percent water use reduction, annual occupancy consistently is at 100 percent with an average annual rent growth of 5 percent.
Storrs Center includes a Town Square with mixed hardscape and landscape, grocery, pharmacy, health and dental services, restaurants, retail and more.
Residents can walk or ride a shuttle bus from residential buildings in Storrs Center to the UConn campus.
The Oaks on the Square offers online leasing, accepts credit cards for payments of fees and rent, has pet-friendly leases and two rooftop terraces with Wi-Fi. Open around the clock are maintenance, fitness options, business center with printing and package concierge.
Maintenance performs quarterly apartment home inspections and repairs items. Other repairs are completed at the move-out turn.
AMLI Old 4th Ward | AMLI Residential | Atlanta
AMLI Old 4th Ward was one of the first sites in the AMLI portfolio to undergo an LED retrofit program that the company began implementing in 2017.
More than 1,800 florescent, incandescent and halogen bulbs were replaced with LED lights in all common areas: Hallways, leasing office, amenity spaces and the parking garage.
The retrofit is expected to reduce the property’s annual energy consumption by 270,000 kWh. Since the project was completed in June 2017, greenhouse gas emissions of the property have been reduced by 13 percent (equal to emissions of 24 single-family homes).
The retrofit also reduced the maintenance time for changing bulbs and increased light levels in the garage, improving residents’ sense of security.
AMLI now plans to retrofit 45 communities across its nine regions by the end of 2018 with LED lighting, reducing the company’s energy consumption by 8.5 million kWh. This 337-unit community has been recognized by the Atlanta Better Buildings Challenge for its leadership.
Crosswinds at Annapolis Town Centre | Bozzuto Management Company | Annapolis, Md.
The staff at Crosswinds decided to stop using the decorative water feature in 2016 when they realized that it was consuming water rather than recirculating it. They determined that discontinued use would not detract from the appeal of the community.
This decision led to a 47 percent reduction in water usage in 2017 over 2016, resulting in more than $32,000 in water savings.
This decision also led to a better ENERGY STAR Water Score from 46 in January 2017 to 86 one year later.
Since this change, Crosswinds at Annapolis Town Centre has been used as a case study for seemingly simple operational decisions that can have a tremendous impact on site performance, efficiency and savings in the Bozzuto-managed portfolio.
The 5-year-old, 215-unit, mixed-use, rental housing community is located near historic downtown Annapolis in a walkable Town Centre that offers dining, entertainment and shopping.
Park Lane Seaport | Bozzuto Management Company | Boston
Park Lane Seaport—a luxury, mixed-use, rental housing community—ran a broad campaign to engage site staff and residents in energy and water efficiency while also holding the first internal building energy consumption competition, “War of the Watts” (WotW). With 14 staff and 690 residents engaged in the efforts, Bozzuto’s 465 apartment homes saw dramatic reductions in total building electric use and owner-paid utility expenses. By reducing the thermostat temperatures 1 degree in offices, common areas and amenity spaces, the property saved 2 percent in energy costs.
For residents, staff provided best practices information for saving water and energy and held site events, such as the “Power Hour” happy hour to share energy saving tips; “Watts and Waffles” brunch to discuss progress in WotW campaign; and a speaker to help residents read their electric bills.
Monthly flyers were posted in common areas to share information on specific areas for improved efficiencies.
The community in the heart of Boston’s Seaport district also completed an LED lighting upgrade and thermostat control settings and meter upgrades.
205 Jones Street | Mercy Housing | San Francisco
At 94 years old, 205 Jones Street was in need of upgrades, including converting gas hot-water heating systems to electric heat pump water heaters; LED lighting; low-flow faucets and showerheads; thermostatic radiator valves; pipe insulation; hot-water recirculation flow control; and Energy Star washing machines.
Mercy Housing partnered with Affordable Community Energy (ACE), an energy services company (ESCO), to evaluate the property, implement the upgrades and maintain the equipment for 10 years. The property pays for this service from measured savings over the 10 years, paying 80 percent of the savings to ACE and keeping 20 percent.
As a result, energy consumption was reduced by 44.2 percent and water by 7.25 percent, for a total one-year savings of $11,598.
This retrofit is one of the first examples of the application of an ESCO model in multifamily affordable housing non-profits in the country. In all, 90 properties will be retrofitted with ACE.
The improvements to the 50-unit, mid-rise community in the Tenderloin neighborhood of San Francisco directly impacted residents, however, feedback from residents and staff has been positive.
Apartment Association of Greater Orlando
Serving a five-county region in central Florida, the Apartment Association of Greater Orlando (AAGO) launched a cohesive, comprehensive rebranding strategy which included a new website, printed materials and member promotional items. As a result, AAGO members have become more engaged with the association than ever before.
AAGO went from 60 active member profiles to 2,500 active member profiles. Members use their profiles to register for events and classes, read association news and interact with other members.
Now AAGO can reach more than 3,000 users with email blasts. It has sent out more than 800 window clings, and has seen a positive impact on social media with more than 480 Facebook likes and increased member engagement. The association has added more than 19,000 units to its membership base, mostly through online registration. With the majority of sign-ups occurring through the website, paperwork is greatly reduced.
The new website helps drive member engagement and allows members to access the benefits of membership with a simple click. New promotional materials that complement the new website help members promote their association and encourage partnerships among AAGO members.
Apartment Association of Metro Denver
To train aspiring maintenance professionals with little or no experience for a career in the apartment industry, the Apartment Association of Metro Denver (AAMD) developed a partnership with a local technical college, staffing partners among its supplier members and member-owners and managers.
The six-week Maintenance Apprenticeship Program (MAP) includes 48 hours of in-class training at the partner school and a minimum of 96 hours spread over a six-week period working onsite at an apartment community shadowing a maintenance professional.
MAP began in July 2017 with a goal of enrolling 20 students per session with five sessions annually, resulting in half of the graduates working permanently in the industry. So far, AAMD has received 417 applications through three sessions, enrolled 96 students in four sessions and has a 70 percent job placement rate.
Applicants are screened and interviewed prior to acceptance into the program.
AAMD pays the tuition to the technical college with the support of a WORK Act grant from the Colorado Department of Labor and Employment, and a grant from the NAA Education Institute Anthony V. Pusateri Fund.
Arizona Multihousing Association
In 2017, 10 properties with a total of 1,911 apartment homes, adopted a smoke-free policy, bringing the total of smoke-free Arizona Multihousing Association (AMA) member properties to 58 since the program’s inception several years ago.
A partnership of statewide and local government agencies, non-profits and businesses created the Smoke-Free Living Coalition to bolster smoke-free living in Arizona.
Maricopa County Department of Public Health recognizes that the AMA meets and surpasses yearly grant goals and objectives, therefore has increased funding from $94,998 in 2015 and 2016 to $112,000 in 2017 and continues to increase AMA grant responsibilities.
This program has become a model for other state apartment associations and the AMA helps organizations transition to smoke-free properties.
Association volunteers who support the program include attorneys who speak on the benefits and legal process of going smoke-free; property management leaders who speak
on transitioning; and associate member insurance companies offering property insurance premium discounts for being smoke-free.
Benefits include reduced resident turnover and complaints, turnover repair costs, fire risk, fire damage and second-hand smoke and fewer second-hand smoke lawsuits.
Apartment Association of Tarrant County
The Apartment Association of Tarrant County (AATC) “Cowtown Epicurean Dinner” is a one-of-a-kind PAC fundraiser.
Also known as a “Business Exchange on Wheels,” the event offers intimate and large-group networking opportunities. All attendees meet at a starting venue for appetizers and a cash bar. Team captains—one owner/manager and one supplier partner—take their team to two other venues for an hour at each location with drinks and food and then finish at the starting point for dessert, coffee or a nightcap.
The co-captains form teams of 10 — five property owners and managers and five suppliers—and are responsible for making sure all team members register for the event online and all payments are submitted prior to the event. Team captains also arrange transportation for the team and the cost is borne by the team members.
Each of the 150 attendees pays $250, which covers expenses of less than $100 and the remainder goes to the AATC PAC.
This event strengthens relationships between owners/managers and suppliers while raising resources for the association’s PAC fund.
Matthew Haines IROP, CAM, CAPS, CAMT+E and Jennifer Holub IROP, CAM, CAPS, CAMT, GRI | The Tangent Group | Irving, Texas
Water Tower Villas in suburban Dallas comprises six buildings built during the late 1950s and early 1960s. The one- and two-story garden-style units and two-story quads have patios or balconies, faux granite counters, wood-like vinyl flooring, ceiling fans and walk-in closets.
Matthew Haines, IROP, CAM, CAPS, CAMT, CAMT+E, and Jennifer Holub, IROP, CAM, CAPS, CAMT, own and manage this Class C, non-smoking, pet-friendly communities that include paid utilities.
A member of Apartment Association of Greater Dallas (AAGD), Holub has served on the IRO and Legislative committees and has helped with IRO recruitment. Haines has served at AAGD, Texas Apartment Association (TAA) and NAAEI, promoting several IRO programs. He has advocated for industry-friendly legislation in Austin and Washington, D.C. Both have been published in apartment association magazines.
As a private pilot, Haines flew numerous relief missions following Hurricane Harvey. He sits on the board of Child Protective Services, is an Alderman on City Council and graduated from the FBI Citizens Academy.
As a licensed Texas Real Estate Broker, Holub serves on the county appraisal review board.
Jesse Brewer | Cincy Area Properties | Covington, Ky.
Independent rental owner Jesse Brewer, Cincy Area Properties (CAP), owns and manages 266 apartment homes in 25 communities.
He is a board member of Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) and is involved with the Legislative Committee. He has participated in trade show forums and panels for IRO events.
In 2010, Brewer began a “Landlord Santa” program which enables families and children to receive coats, hats, gloves, holiday gifts and toys. CAP donates money and raises funds from service partners, which CAP representatives use to take families shopping. The program started with four families with a total of seven children and has grown to 48 children and $250 being spent for each child.
Brewer and CAP sponsor dinners a couple times a year at the emergency shelter in Covington, Ky. CAP purchases the meal and Brewer and his employees serve the food.
Brewer also supports a local youth football league by fundraising, posting on social media and serving as the official announcer for most home games.
In May 2018, Brewer won the Republican primary for County Commission seat to join the financial governing body of Boone County.
JD Carey, CAM | Louisville Apartment Association
Since JD Carey took the helm of Louisville Apartment Association (LAA) in 2015, his initiatives and budget prowess have increased membership, unit count and revenue. LAA was recognized for the largest net growth of supplier members among NAA affiliates for 2017. The growth enabled the hiring of social media and marketing staff.
The Association Executive (AE) improved Board involvement, attendance and participation in events.
He met state legislative goals, seeing to passage of the “Dog Bite” bill among others, and advocated on behalf of NAA at Advocate.
One of Carey’s most notable achievements is the formation of the Outreach Committee, which gives back to the community by raising funds and participating in community service in much needed ways.
Carey led a rebranding effort and moved the office to a larger space with a classroom. LAA hosts numerous educational opportunities, including Certified Apartment Manager, a vendor “how to” series, best practices, an active-shooter class and maintenance for managers.
Today, LAA members genuinely love being involved and that excitement is harnessed for planning and executing events, classes and community service initiatives.
Brad Mawhinney, NALP, CAM, CAPS | The Cork Factory | GMH Capital Partners | Pittsburgh
Brad Mawhinney was a leasing consultant at The Waterfront Apartments for just one year before 100 percent on every mystery shop earned him a promotion.
Moving to Assistant Manager at Residence at the Docks, Mawhinney was the Midwest region’s first Manager in Training following a successful property rehab. He leased the property to its highest historical occupancy while collecting 99.5 percent of rent due monthly.
As Business Manager with Lincoln Property Company’s The Encore on 7th, Mawhinney increased effective rent 19.3 percent in a three-year period.
This led to his present position as General Manager at The Cork Factory Lofts and Lot 24, where he oversees 393 luxury apartments and 43,000 square feet of retail. Mawhinney maintained 95 percent occupancy during a large capital improvement project.
Mawhinney has earned several NAA designations, attends industry conferences, and holds leadership positions in Pennsylvania Apartment Association West.
As President of PAA West, he led the association in a 27 percent increase in membership and 15 percent increase in NOI, and continues to lead in governance, strategic planning and goal-setting.
Stephanie Puryear Helling, CAM, CAPS | Greystar | Austin, Texas
A 26-year veteran of the rental housing industry and a past president of the NAA Education Institute (NAAEI), Stephanie Puryear Helling is recognized for her dedication to professional education and elevating the profile of NAAEI.
Puryear Helling has filled many local, regional and national positions in the rental housing field.
She currently is a member of Greystar’s Strategic Services Group, leads the company’s Property Management Operations Committee and works on a variety of other strategic initiatives with cross-functional teams. She recently celebrated 19 years of service with the company.
A volunteer on various NAAEI committees, Puryear Helling is a graduate of NAAEI’s Advanced Instructor Training program and has taught National Apartment Leasing Professional, Certified Apartment Manager and Certified Apartment Property Supervisor classes; and has spoken and facilitated at local, state and national industry events.
In her role as President of NAAEI in 2016 and 2017, she represented the organization with professionalism, as she put in many hours promoting residential property management careers and EI credentials. She did a series of Internet and radio interviews that netted over 200 million views and listeners.
Work With Weidner | Weidner Apartment Homes | Kirkland, Wash.
Weidner Apartment Homes uses four strategies to raise awareness of careers in rental housing and to educate its employees, its greatest asset.
An internal competition to spur employees’ active participation in RPM (Residential Property Management) Careers Month to raise awareness of industry careers resulted in participation by 289 site associates, an employee tagline that was incorporated into a marketing campaign and more than 20,000 direct and nearly 200,000 amplified impressions of the career message on social media.
Weidner financially supports several RPM university programs, the latest at the University of Alaska Anchorage. In 2017, there was an 8.4 percent enrollment increase over the previous year. Periodic talks on industry-related topics for university and high schools students are popular.
Manager in Training (MIT) and Service Tech in Training (SIT) programs have led to higher retention rates, lower turnover and employees with greater confidence in their skills.
A 10-week, paid, summer internship for rising college juniors shows students what industry jobs can offer. Of the 50 interns in 2017, four MIT interns stayed on as leasing consultants during the school year.
Jesse Miller, MBA, CAPS, ARM, SHCM, CAM, NALP | Greystar | Portland, Ore.
Jesse Miller, MBA, CAPS, ARM, SHCM, CAM, NALP, keeps a positive attitude in the face of challenge, never gives up and remains passionate about his work.
These are keys to success along with education for himself and others. Miller has completed many career designations, a B.S. in finance and an M.B.A. He recruits, coaches and trains Greystar employees to instill confidence and a high potential for success. He embraces building new leaders hoping others will do the same in the future.
Miller has helped to develop and implement company-sponsored programs for college and university graduates, including, interviewing and resume writing workshops.
For more than 10 years, he has been in charge of Greystar’s property management and portfolio strategy, ensuring financial growth and a high level of customer care for 100 apartment communities.
Philanthropy, volunteerism and mentorships are also important. Miller has led in-person workshops, participated in an array of community service programs, and volunteered with local NAA-affiliated apartment associations.
He says, “By working to help one another we can collectively advance the industry.”
Angela Raupp, CAM, CAPS, NALP | Regency & Lakeshore Grande Apartments | Apartment Dynamics | Fayetteville, N.C.
Angela Raupp took over management of the 186-unit Regency Apartments in January 2016 when occupancy was at 87 percent and the market was challenging. Six months into her tenure, occupancy rose to 95 percent and, in February 2018, it was up another percentage point.
She was handed a second struggling property, Lakeshore Grande Apartments, and moved it from 80 percent occupancy to 98 percent in just three months. In February 2018, it reached 100 percent occupancy.
Initially, vacancies were turned poorly, resident satisfaction was lower than expected and maintenance teams were not performing to company standards. However, Raupp coached existing employees (who are still on staff) and raised performance levels drastically by setting goals, tracking and rewarding achievements. At both locations, expenses have remained flat and income has risen.
In her more than 15 years in the apartment industry, Raupp has assumed many leadership and volunteer positions with the Greater Fayetteville Apartment Association (GFAA). Raupp believes that “with hard work and determination, everything is possible.”
Dienyson Assis, CAMT | Hancock Estates at Chestnut Hill | Chestnut Hill Realty | Chestnut Hill, Mass.
Dienyson Assis’s independent work ethic and commitment to customer service has carried him to a promotion to Senior Service Technician of Chestnut Hill Realty’s (CHR) new and most luxurious property.
When he joined CHR in 2013, Assis oversaw turnovers. With meticulous contractor scheduling, he saved Water View Village $93,000 annually on contractor work, had fewer post-move-in service requests and reduced vacancy periods.
His role in maintaining the property and grounds, enthusiastic participation in community events, commitment to community service and positive attitude has helped tremendously with retaining residents, reducing turnover from 45.2 percent in 2015 to 38.4 percent in 2017, a five-year low.
This CAMT received his designation in 2016 and completed OSHA and EPA certifications. He participated in several CHR trainings, was accepted into the CHR Mentorship Program and found ways to save money, such as switching suppliers to improve pricing.
He regularly attends Rental Housing Association of the Greater Boston Real Estate Board conferences and shares takeaways with staff. He insists that his coworkers work at their full potential and approaches challenges with passion.
Assis always works hard, shows enthusiasm and commitment to coworkers and residents.
Dana Bales, NALP | Glade Creek Apartments | Management Services Corporation | Roanoke, Va.
Dana Bales began her property management career in 2004 with a philosophy of treating residents and prospective residents like family, with the utmost respect. Recognizing that many senior residents don’t get out much or have visitors too often, she and her staff spend extra time with them.
Bales is the Assistant Manager at Glade Creek, a Management Services Corporation (MSC) community, and a Senior Marketing Manager for MSC, assisting in marketing three other communities in her area.
At Glade Creek, she achieved a closing ratio of 56 percent, much higher than the company’s 33 percent benchmark. She trains new leasing hires and maintains a minimum renewal rate of
Bales also runs resident referral and corporate outreach programs. She attends lunch-and-learns with business owners to market properties to their customers. She also develops relationships with local HR personnel and they contact her for apartments for new hires. Bales attends social events that include the companies she targets for the Preferred Employer Program.
These NALP volunteers with her local apartment association, Virginia Apartment Management Association, in leadership and marketing and she spearheads MSC’s activities for NAAEI’s RPM Careers Month.
Abbie Huffman, CAS | Rent Manager | Cincinnati
Abbie Huffman, CAS, began her sales career by closing her first prospect lead as a Greystar leasing consultant and was instantly hooked on the apartment housing industry. Huffman went on to become a leasing manager and Midwest coach and was recognized as a top leasing professional several years in a row.
She joined the Rent Manager sales team in 2015; was promoted to Business Development Manager; and has brought the brand to new markets. Huffman is dedicated to building Rent Manager brand recognition evidenced by a 16 percent to 20 percent average annual growth and expanded brand awareness.
Rent Manager has increased sponsorship and involvement with local and national associations since Huffman joined the company. She understands customers’ operational goals and offers innovative solutions in property management technology and high-level support.
Huffman is a leader in the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) and is involved with the Greater Dayton Apartment Association (GDAA), Indiana Apartment Association (IAA), Columbus Apartment Association (CAA) and many other professional real estate organizations.
Huffman is involved with the local property management community, its associations and their outreach and charitable efforts.