MEETINGS & EVENTS

Apartmentalize 2021 Schedule

 (Subject to change)​

Thursday, June 17

8:00AM
5:00PM
Attendee and Exhibitor Registration Open
8:15AM
9:30AM
General Session
9:30AM
4:30PM
NAA Exposition Open (Lunch served 11:30 p.m. – 1 p.m.)
9:45AM
10:30AM
What Residents Want, What They REALLY, REALLY Want

Put down the playbook and pick up the pen. Research and consumer insight is more critical than ever. This session offers best practices for collecting valuable research and resident feedback, formulating decisions based on findings and putting that data into actionable and measurable tactics. Say goodbye to guessing which amenities or finish package yield the highest revenue, or how to spend your precious marketing dollars. Whether you specialize in student or rental  housing, value-add or new development, don’t miss this discussion!

Speakers

Name: 
Heather Sizemore
Job Title: 
Senior Vice President, Student Housing Division
Company: 
CF Real Estate Services
Name: 
Matthew Cummings
Job Title: 
Account Manager
Company: 
Bigeye Creative Agency
9:45AM
10:30AM
Using Post-Pandemic Metrics To Optimize Sales Conversions
Marketing

Measuring sales conversion is changing in our post-pandemic leasing environment. We used to measure performance based on two main metrics: Lead to tour and tour to lease. As the definition of a tour is expanding, the in-person tour metric is still important, but how do remote or self-guided tours affect conversion? How will new metrics improve sales performance? Learn how to deploy a CRM as well as about new metrics on touring and how to use this data for sales conversion optimization.

Speakers

Name: 
Todd Katler
Job Title: 
Founder, CEO
Company: 
Anyone Home
Name: 
Kristin Hupfer
Job Title: 
First Vice President, National Sales
Company: 
Equity Residential
Name: 
Justin Choi
Job Title: 
Director of Marketing
Company: 
Sequoia Equities
Name: 
Brandie Thomas
Job Title: 
Director of Marketing
Company: 
Demmon Partners
9:45AM
10:30AM
Time To Flex: Successful Remote Portfolio Management
Operations

Remote portfolio management is more prominent than ever; therefore, so too is successful remote portfolio management. This session provides insight into what your teams are thinking about remote management and what you should consider with regard to communication and culture. Let’s have some fun with an online game and some “what not to do” stories, all providing ideas to implement right away.

Speakers

Name: 
Daniel Cunningham
Job Title: 
Chief Executive Officer
Company: 
Leonardo247
Name: 
Merrcy Moore
Job Title: 
Executive Portfolio Manager/Analyst
Company: 
FPI Management
Name: 
Jonathan Lane
Job Title: 
Vice President, Maintenance & Engineering Services
Company: 
Bozzuto
Name: 
Catherine Souder
Job Title: 
Area Vice President
Company: 
AION Management
9:45AM
10:30AM
The Post-COVID-19 Evolution of Amenities
Industry Trends

From online cooking classes to reconfiguring our amenities spaces for social distancing compliance, everything is evolving. Are you? COVID-19 caused all of us to revaluate our offerings and get more creative. In some cases, it opened up new opportunities that we hadn't even considered. Come learn how industry leaders pivoted fast and kept residents safe and engaged in our new reality.

Speakers

Name: 
Holli Beckman
Job Title: 
Vice President of Marketing & Leasing Operations
Company: 
WC Smith
Name: 
Raymond Van Beveren
Job Title: 
SVP, Construction and Facilities Services
Company: 
Pinnacle
Name: 
Jeannette Cox
Job Title: 
Vice President
Company: 
Oddo Development
9:45AM
10:30AM
Technology to Take On Maintenance and Fair Housing
Legal/Fair Housing

The maintenance technician is the onsite team member a resident interacts with the most—either while on community grounds or in an apartment during a repair project. More interactions have the potential to lead to more fair housing complaints. This session brings together operators to discuss technologies that reduce or eliminate fair housing complaints associated with maintenance. They share insight into how technology can prioritize tasks, the importance of real-time service tracking/updates and the benefit of automated and customizable task completion procedures to mitigate fair housing violations.

Speakers

Name: 
Terry Danner
Job Title: 
CEO
Company: 
SightPlan
Name: 
Matt DeGraw
Job Title: 
President
Company: 
Bridge Property Management
Name: 
Melody King
Job Title: 
Senior Regional Vice President
Company: 
BH Management Services, LLC
9:45AM
10:30AM
Sustainability Trends in Rental Housing
Industry Trends

Operating properties has the unfortunate side effect of contributing carbon emissions to the environment, thereby contributing to climate change. In addition to unmatched wildfires, hurricanes and flooding in different parts of the country, lenders and insurers are more aware of the risks in certain real estate markets. To limit the negative environmental impact of the built environment, many property managers and building owners are implementing sustainability measures. Learn about what they’ve done and what they plan to do.

Speakers

Name: 
Lexie Goldberg
Job Title: 
Director of Sustainability
Company: 
Greystar Real Estate Partners
Name: 
Jamie Gray-Donald
Job Title: 
Senior Vice President Sustainability & EHS, Operational Excellence
Company: 
QuadReal Property Group
Name: 
Jesse Miller
Job Title: 
Director of Real Estate
Company: 
Greystar Residential
9:45AM
10:30AM
No One Here Looks Like Me
Leadership

This session is a panel of minority females who hold executive positions in the property management industry. A property manager serves as moderator, asking the panelists for career advice and answering questions from other NAA members who are looking to advance their careers, yet don’t see leadership that represents their diverse backgrounds. Panelists describe their successes and hurdles as well as share their future goals.

Speakers

Name: 
Marci French
Job Title: 
VP of Operations
Company: 
HRG Management Services
Name: 
Dayana Abreu
Job Title: 
Community Manager
Company: 
Bridge Property Management
9:45AM
10:30AM
Maximize Efficiency: Priority Management is Not Time Management
Maintenance

Numerous time management strategies and programs exist. When we fail to manage time properly, it leaves us feeling inadequate, stressed and unsuccessful. Why? In reality, time cannot be managed. We cannot store it up, recycle it or save it. There are 24 hours each day, every day. What we can do is manage ourselves. By creating priorities and sticking to them, we can manage activities throughout the day, enabling us to best utilize the time we do have.

Speakers

Name: 
Kory Davis
Job Title: 
Senior Director of National Accounts
Company: 
Maintenance Supply Headquarters
Name: 
Nichole Curl
Job Title: 
Customer Training Specialist
Company: 
Lexington Group International
Name: 
Ian Douglas
Job Title: 
Director of Operations
Company: 
Rockstart Capital
9:45AM
10:30AM
Jack Be Nimble Jack Be Quick: Art of the Pivot
Technology

Last year was a blur. Our industry was forced to alter operations to adapt to a constantly evolving standard of safety. Despite a frantic few months, rental housing operators adapted to serve residents and maintain strong operations. This session dissects the art of the pivot, specifically focusing on the use of data to guide decision-making. What metrics did operators use to make decisions? What new KPIs emerged and what lessons were learned that can be applied in future turbulent times?

Speakers

Name: 
Virginia Love
Job Title: 
Industry Principle
Company: 
Entrata
Name: 
Jason Larson
Job Title: 
Chief Operating Officer
Company: 
IDM Companies
Name: 
Eddie Moreno
Job Title: 
Executive Vice President, Operations
Company: 
Cardinal Group
Name: 
Jennifer Staciokas
Job Title: 
Executive Managing Director, Property Management
Company: 
Western Wealth Communities
9:45AM
10:30AM
Everything You Know About Leasing is Wrong
Leasing

“Pandemic Priorities” now guide customer choices, and following the coronavirus societal shift, somatic markers must be considered when working with prospects. Being quarantined with limited access to activities and loved ones, as well as the uncertainty of the economy and jobs, has created a more emotional client, so your values need to align with theirs. Re-learn how to lease apartments by shifting the customer journey to one that recognizes new expectations, preferences and needs in this informative, fast-paced session.

Speakers

Name: 
Lisa Trosien
Job Title: 
President
Company: 
ApartmentExpert.com
9:45AM
10:30AM
Emerging Issues
10:45AM
11:15AM
Passionate People with Purpose: Realigning Your Drive for Performance
Leadership

The definition of “passion” is a very strong, intense emotion, a compelling enthusiasm or desire for something. Passion is ambition that is materialized into action to put as much heart, mind, body and soul into something as possible. How do you keep your own passion alive in the workplace, ignite it in others around you, and use it elevate yourself professionally and personally? A simple, six-step process is the key!

Speakers

Name: 
Jacqueline (Jackie) Ramstedt
Job Title: 
Principal, National Speaker, Performance Coach, CMO Chief Motivational Officer
Company: 
Ramstedt Enterprises, Inc.
10:45AM
11:15AM
Delivering ROI from Employee Rewards and Recognition
Human Resources

Join Philip Altschuler, SVP of HR & Training for Gables Residential, as he discusses his journey to develop an employee recognition program that’s delivered a positive ROI during three consecutive years. This program has become more impactful during COVID-19, connecting distanced employees through recognition. Learn how Gables Residential overcame challenges implementing the program in a company with traditional recognition practices, created a social currency appealing to all associates and established a culture of recognition that continually ranks as a top perk.

Speakers

Name: 
Philip Altschuler
Job Title: 
SVP of HR & Training
Company: 
Gables Residential
11:30AM
12:00PM
How To Define Your Market To Help Drive Business Success
Independent Rental Owners

Looking to find out if you are targeting the right parts of your current market? Not sure what market to expand into next? One of your biggest challenges as suppliers is where to find markets and communities that can afford and need your product and/or services. We review how to define a rental  housing market to ensure you are expanding into one with a high gross profitability potential through analyzing market cycles. We dive further through analyzing which market parts have the highest increased gross profitability for communities/client.

Speakers

Name: 
Robert Durham
Job Title: 
Partner
Company: 
Trimark Advisors, Inc
11:30AM
12:00PM
Grumble... Mumble... Stumble: Conquering Training's Toughest Challenges
Career Development

Employees say the opportunity to learn new things is their biggest motivator. Why then is it so difficult to garner enthusiasm for training? When employees “grumble” before training (lack of learning motivation), “mumble” while in session (lack of learning engagement), and “stumble” when attempting to apply new skills (lack of learning effectiveness), it’s obvious something isn’t working. Traditional corporate training models have their drawbacks, but this session demonstrates how to create a successful learning culture and gain effective buy-in from every level of the organization.

Speakers

Name: 
Lia Nichole Smith
Job Title: 
VP of Education and Performance
Company: 
ApartmentRatings and SatisFacts
Name: 
Kristina O'Hara
Job Title: 
Director of Talent Development
Company: 
MAA
Name: 
Kavita Garg
Job Title: 
VP of Human Resources
Company: 
ZRS Management
12:15PM
12:45PM
What’s Next? Renter Needs and Industry Opportunities After the Pandemic
Research

COVID-19 turned the world upside down in 2020, fundamentally changing what renters want and how the industry operates. The rise of social distancing, remote work and unemployment led many to re-evaluate where they live. Leasing, meanwhile, became a virtual business with new challenges. We break down the data on how renter behavior actually changed and evaluate what worked and what didn’t during the pivot. We also ask “what’s next?” and explore the permanence of these shifts, acknowledging which are temporary and which require adaptation for years to come.

Speakers

Name: 
Igor Popov
Job Title: 
Chief Economist
Company: 
Apartment List
Name: 
Kristen Miller
Job Title: 
Assistant Vice President, Marketing
Company: 
Equity Residential
12:15PM
12:45PM
Creative Collection Solutions in Affordable Housing
Affordable Housing

COVID-19 has led to financial distress for countless renters and resulted in legislation that forced our industry to adapt and embrace innovative solutions in all operations, including collections. Join us in a case study format to discuss actual, effective collection strategies that complied with local, state and federal regulations and maximized collections. Find out what worked and what did not work from real housing providers’ experiences and explore how to use this information in your operations. To achieve a properties’ financial goals, your property team must analyze and be creative with collections.

Speakers

Name: 
Tami Fossum
Job Title: 
Executive Director
Company: 
GEM Management, LLC
Name: 
Deidre Wilson
Job Title: 
Regional Manager
Company: 
Blue Ridge Companies
1:15PM
2:15PM
Game Changer Sessions
2:00PM
3:00PM
Open Space Sessions
2:30PM
3:15PM
Virtually Unstoppable: Managing Properties from Anywhere
Maintenance

Between ever-changing shelter-in-place rules and fierce competition for PPE, the pandemic has taxed rental housing teams in unpredictable ways. Facing limited apartment home access and serious health risks, operators rewrote procedures and rethought technology. Many turned to resident-led move-in inspections, virtual tours and digital project management to keep communities safe while collecting critical property condition data. Four rental  housing experts explore how they successfully adapted to remote management and discuss why many virtual solutions are here to stay.

Speakers

Name: 
Kaycee Kisling
Job Title: 
Managing Director of Multifamily Investments
Company: 
Mark-Taylor Residential
Name: 
Jaren Bradley
Job Title: 
Senior VP of Operations
Company: 
Apartment Management Consultants
Name: 
Travis Darden
Job Title: 
National Operations Specialist
Company: 
CA Ventures
Name: 
Lisa Domm
Job Title: 
Vice President of Strategic Business Services
Company: 
Preferred Apartment Communities
2:30PM
3:15PM
The Theory of Automation: Every Touchpoint Counts
Industry Trends

The rental housing industry has long been shifting toward online platforms, but 2020 demonstrated the true need for incorporating technology into every touchpoint to best inform, nurture and nudge prospects and residents. After developing your brand, story and customer experience, how can you best share it with prospects and residents? We believe the answer lies in automation while maintaining a human touch. This session’s first-hand advice, demos and open discussions help grow your rental  housing business and take the pressure off you and your team.

Speakers

Name: 
Robert Lee
Job Title: 
Director, Strategic Partnerships
Company: 
Hy.ly Inc.
Name: 
Steve Hallsey
Job Title: 
Managing Director
Company: 
Wood Partners
Name: 
Jamin Harkness
Job Title: 
Executive Vice President
Company: 
The Management Group, LLC
Name: 
Daryl Smith
Job Title: 
SVP and Chief Marketing Officer
Company: 
Kettler
2:30PM
3:15PM
The Future of the Digital Leasing Office
Technology

Do property managers and leasing agents still require a physical office to do their job? The traditional ways of working were disrupted by the pandemic in 2020, and many property managers had to transform the leasing office into a contactless, virtual function. The resulting shift to digital services proved that much of the work associated with the leasing office no longer needs to be done onsite, presenting an opportunity to rethink the future of the leasing office in ways that better serve prospects, residents and onsite staff.

Speakers

Name: 
Matt Putman
Job Title: 
Director of Technology
Company: 
HG Fenton
Name: 
Louise Santana
Job Title: 
SVP, Asset Management and Information Technology
Company: 
Klingbeil Capital Management
Name: 
Brian Zrimsek
Job Title: 
Industry Principal
Company: 
MRI Software
Name: 
David Grill
Job Title: 
Senior Vice President
Company: 
Regency Multifamily
2:30PM
3:15PM
No Place Like Home
Marketing

More than one-third of U.S. households are renters, the highest share in nearly 40 years. With all of the advantages of renting an apartment, why do the majority still prefer the so-called “American Dream” of buying a house? In this interactive session, learn why so many housing consumers want to buy a house, and how to address these issues through your policies, amenities, building design, marketing strategies and more. Leave with strategies to keep your current residents longer and turn potential buyers into renters.

Speakers

Name: 
Carla Earhart
Job Title: 
Professor of Residential Property Management
Company: 
Ball State University
2:30PM
3:15PM
Measuring the ROI (Return on Influence) of Servant Leadership
Leadership

Most think of a leader as being at the top of a pyramid. But in this leadership philosophy, the pyramid is turned upside down, and the leader prioritizes team needs, often resulting in higher performance and more engaged employees. Servant leadership is paramount when building a world-class organization, especially in the apartment industry—a highly relationship-intensive environment. Our actions as leaders set the temperature for our teams and ultimately our residents. Learn how to incorporate this leadership style into your professional life.

Speakers

Name: 
Dr. Debbie Phillips
Company: 
The Quadrillion
Name: 
Pattie Woods
Job Title: 
VP Training and Development
Company: 
Fogleman Properties
2:30PM
3:15PM
Insurance Best Practices During COVID—Alternative Risk Programs
Legal/Fair Housing

Parametric insurance is based on an index of the environmental or physical characteristics of a particular risk. Utilizing data digitalization, computational power and technology allows us to address these new challenges in creative ways. Parametric insurance programs offer the ability to anticipate catastrophic losses before they occur, increasing the ability to fund risk mitigation. Alternative risk focuses on the proactive not the reactive. Parametric insurance analyzes trends allowing a holistic response to each risk.

Speakers

Name: 
Audra Vernier
Job Title: 
Vice President
Company: 
Bozzuto Management Company
Name: 
Alex Kaplan
Job Title: 
Executive Vice President
Company: 
AmWINS Group, Inc.
Name: 
Katie Santerelli
Job Title: 
President
Company: 
Wye River Insurance Company
2:30PM
3:15PM
Gen Z & Apartments: In it for the Long Haul?
Research

A Google search of Gen Z yields 885 million results in half a second. While there is no shortage of literature on this generation born between 1997 and 2012, a recent NAA report sheds light on how they feel about rental housing. Learn the probability and timelines for them renting, living with family and buying a home. Do they plan to live in cities or suburbs, and will their jobs factor into which region they choose? The generation known for being connected tells us what their value drivers are when it comes to where to live in a post-pandemic world.

Speakers

Name: 
Paula Munger
Job Title: 
AVP, Industry Research & Analysis
Company: 
National Apartment Association
Name: 
Lia Nichole Smith
Job Title: 
VP of Education and Performance
Company: 
ApartmentRatings and SatisFacts
Name: 
Dan Oltersdorf
Job Title: 
Chief Learning Officer
Company: 
Campus Advantage
2:30PM
3:15PM
From Compliant to Conscious: Awakening a Community of Champions
Human Resources

In nature, biodiversity is "the variety of life and its processes," which can be thought of as the diverse and richness of life that exists on earth. Yet in business, diversity continues to be feared, a threat versus an opportunity. This mindset impedes the ability to move beyond our comfort zones, to become more conscious, curious and compassionate about diversity. The result? A perpetual cycle of compliance-related approaches for managing diversity instead of a conscious effort to understand and embrace the variety of life.

Speakers

Name: 
Steve Wunch
Job Title: 
RVP, Strategic Accounts
Company: 
Knock
Name: 
Chiccorra Connor
Job Title: 
President and Founder
Company: 
Occupancy Heroes Incorporated
Name: 
Kristen Magni
Job Title: 
Managing Partner, Advisory Services
Company: 
HyrUP
Name: 
Alycia Anderson
Job Title: 
VP of Sales California /Motivational Speaker
Company: 
Knock, Inc
2:30PM
3:15PM
Emerging Issues
2:30PM
3:15PM
Education Sessions
2:30PM
3:15PM
Disruptor-19: The Evolution of Sales Strategies in Student Housing

Industry leasing and marketing executives gather to discuss the ultimate disruptor for student housing sales and marketing: COVID-19. With campuses closing, the industry pivoted swiftly to market and sell their properties virtually, fast forwarding the implementation of new strategies and emerging technology. This panel discusses lessons learned and how much of our “new normal” is here to stay.

Speakers

Name: 
Jessica Nix
Job Title: 
Senior Vice President of Marketing and Leasing
Company: 
Campus Life & Style
Name: 
Ashly Poyer
Job Title: 
Senior Director of Sales
Company: 
Peak Campus
Name: 
Ashley Elise
Job Title: 
Director of Leasing and Marketing
Company: 
Varsity Campus
2:30PM
3:15PM
AI: More than the Next Big Thing
Operations

AI isn’t just a shiny object. The most business-relevant uses for AI blend the processing power of machines with human social and emotional intelligence to augment capabilities. AI technology has been deployed across many industries and companies to enable higher ROI, but macro use of AI in rental  housing has been limited. Learn how employing AI as part of your revenue management strategy goes beyond price optimization to optimization across various dimensions, including prospect and applicant behavior, to further maximize your asset value.

Speakers

Name: 
Keith Dunkin
Job Title: 
Senior Vice President
Company: 
RealPage, Inc.
Name: 
David Polewchak
Job Title: 
Industry Principal, Asset Optimization
Company: 
Real Page
Name: 
Kortney Balas
Job Title: 
Vice President of Information Management
Company: 
JVM Realty
3:30PM
4:30PM
Open Space Sessions
3:45PM
4:30PM
Who’s Your Next Hire? Michael or C3PO?
Technology

Will machines put us out of work? Opinions differ, but one thing is for sure: Computer automation has already replaced tens of millions of jobs, and yours could be next. Learn how machine learning, neural networks and natural language processing work, as well as what AI actually is. See how technologies are impacting rental  housing marketing, maintenance and operations. Hear music and see marketing text written by GPT-3, a breakthrough computer program. Learn how to survive and thrive in this brave new world!

Speakers

Name: 
Ellen Thompson
Job Title: 
Founder
Company: 
Results Repeat
Name: 
Lucas Haldeman
Job Title: 
Founder & CEO
Company: 
SmartRent
Name: 
Jennifer Staciokas
Job Title: 
Executive Managing Director, Property Management
Company: 
Western Wealth Communities
Name: 
Guntram Weissenberger
Job Title: 
President
Company: 
Westover Companies
3:45PM
4:30PM
What’s Next for Apartment Touring?
Marketing

A recent rental  housing study found that 88% of respondents say their company has offered self-guided tours for less than a year. What was once a platform considered with many precautionary factors became an overnight necessity due to COVID-19. Once the virus is under control, will the apartment touring process resume as normal? It’s not likely. This session discusses the next phase of apartment touring, which must strike the balance of remote technology and personal connection, as well as how operators can stay ahead of the competition.

Speakers

Name: 
Ryan Byrd
Job Title: 
Chief Technology Officer
Company: 
Entrata
Name: 
Ryan Perez
Job Title: 
Vice President of Marketing
Company: 
CF Real Estate
Name: 
Sarah Greenough
Job Title: 
Chief Marketing Officer, Executive Vice President
Company: 
Princeton Properties
Name: 
Sara Scarborough Graham
Job Title: 
Director of Marketing
Company: 
DOLBEN
3:45PM
4:30PM
Top 20 NOI Strategies To Implement Today
Operations

Budgets are tighter than ever. The industry is getting a greater understanding of how to move effectively into business as usual in a new economic landscape. Uncovering new ways to drive profitability, ease the reins on budgets and increase NOI are top of mind. This session takes a quick look at 20 strategies operators of all apartment community sizes can implement today to help improve overall NOI. Everything from technology-focused services to software-driven practices and even team training are addressed.

Speakers

Name: 
Ed Wolff
Job Title: 
Chief Revenue Officer
Company: 
LeaseLock
Name: 
Michele Butler
Job Title: 
Senior Managing Director
Company: 
Cushman Wakefield
Name: 
Sharon Hatfield
Job Title: 
Chief Operating Officer
Company: 
CF Real Estate Services LLC
3:45PM
4:30PM
Reputation Management Step Change: Embracing and Leveraging Employee-Generated Reviews
Career Development

In today’s world, we check online reviews for almost everything, so it’s no surprise that more than 80% of all job-seekers read employee-generated company reviews to learn about potential employers. While these reviews are a new frontier in reputation management, many of the lessons we learn from managing resident reviews apply here too. Understanding and participating in these company review platforms gives you important insight into your employees’ experience and is a valuable recruitment and reputation tool that can take your brand to the next level.

Speakers

Name: 
Jen Piccotti
Job Title: 
Chief Learning Officer
Company: 
Swift Bunny
Name: 
Wendy Dorchester
Job Title: 
Senior Vice President of Operations and Culture
Company: 
Pegasus Residential
Name: 
Tracey Urcheck
Job Title: 
Marketing and Training Director
Company: 
Paragon Properties
Name: 
Karen Trueman
Job Title: 
Director of Talent Development & Brand Reputation
Company: 
Legend Management Group
3:45PM
4:30PM
Myth Busting: Case Studies Debunking Affordable Housing Online Application Processes
Affordable Housing

About 92% of the U.S. population utilizes smartphones, so it’s no suprise one of the most requested apartment amenities is the ability to conduct business online even though they haven’t been common in the affordable housing arena. Learn from a subject matter expert and a management company about the perceived barriers considered unique to the affordable housing market. Pick up tools and possible solutions, such as low cost/no cost and easily accessible platforms that smash the myths that technology cannot exist in the application processes.

Speakers

Name: 
Dawn Ford
Job Title: 
Business Owner Solutions Strategist, Broker
Company: 
Smart Apartment Solutions and Smart Moves
Name: 
Phyllis Garcia
Job Title: 
Regional Property Manager
Company: 
Ovation
Name: 
Shay Dugan
Job Title: 
Chief Operating Officer
Company: 
TM Associates
3:45PM
4:30PM
How Universities’ COVID-19 Decisions Impact the Student Housing Industry

We just wrapped up the first academic year since COVID-19 changed the way universities do business. Join us for a discussion on fall 2021 pre-leasing and how it compares to prior years, rent growth in a post-COVID world, new development of purpose-built student housing, how universities have handled the pandemic from operational and housing perspectives and future plans for the industry. We also explore some key questions shaping the student housing investment environment in coming years, as student life returns to normalcy.

Speakers

Name: 
Jeffrey Adler
Job Title: 
Vice President, Matrix
Company: 
Yardi Systems
Name: 
Chris Nebenzahl
Job Title: 
Editorial Director
Company: 
Yardi Matrix
3:45PM
4:30PM
Emerging Issues
3:45PM
4:30PM
Education Sessions
3:45PM
4:30PM
Death in the Workplace: An Executive Response
Emergency Preparedness

Your manager is shot and killed during the workday onsite. A resident commits suicide in front of your office staff. No matter how well-developed and rehearsed your emergency plan is, if you are the executive, you will be called upon for extraordinary focus, compassion and leadership. There are best practices and guidance to learn. Join two executives for an intimate look at how they led their teams through their own emotions while leading their staffs and responding to residents, the public and the media.

Speakers

Name: 
Susan Weston
Job Title: 
President
Company: 
The Susan Weston Company
Name: 
Steve Thurber
Job Title: 
Executive Vice President
Company: 
Pace Realty Corporation
3:45PM
4:30PM
Compliance Visibility Making Insurance Companies Sing—And You Save
Maintenance

In the ever-growing world of proptech, operators seek solutions that deliver the greatest ROI, but what about best-in-breed technologies that pay for themselves? Engaging technologies centralized on these services results in improved compliance transparency, better risk management and increased insurance savings. This session brings together executives who have implemented efficiency and compliance-focused technologies and reaped the financial benefits twice over.

Speakers

Name: 
Terry Danner
Job Title: 
CEO
Company: 
SightPlan
Name: 
Dan Lowen
Job Title: 
SVP - Loss Control Services Director
Company: 
Lockton
Name: 
Joanna Zabriskie
Job Title: 
President and CEO
Company: 
BH Companies
3:45PM
4:30PM
Burnout, Bravery & Balance: Lead with Workplace Wellness
Leadership

Workplace wellness programs are not always well executed and quickly lose steam, so it can be hard to quantify their value. Once COVID-19 hit, however, they’ve become crucial. Discover how to successfully lead your essential team to combat burnout, and be brave and well. Learn seven valuable solutions to implement an effective wellness program. You can build a resilient team that includes a whole approach of physical, mental and emotional well-being that keeps your teams adaptable, strong and productive.

Speakers

Name: 
Amy Kosnikowski Dilisio
Job Title: 
National Speaker, Industry Educator & Strategist
Company: 
Quintessential Marketing & Training
Name: 
Valerie Sargent
Job Title: 
President
Company: 
Yvette Poole & Associates
Name: 
Cynthiann King
Job Title: 
Senior Vice President
Company: 
Forty2LLC Property Management Company
3:45PM
4:30PM
Before it Happens to You
Human Resources

It’s easy for each of us to assume we would know how to behave in any situation. However, when that situation involves sexual misconduct in the workplace or at a work-related social event, too many people, both men and women, find themselves frozen in a dilemma of how to react. This session is an open discussion of sexual misconduct to help you prepare for the situation in the event that it happens to you.

Speakers

Name: 
Susan Sherfield
Job Title: 
VP Education & Employee Development
Company: 
Mercy Housing
Name: 
Jennifer McCoy
Job Title: 
Attorney
Company: 
The Law Office of Jennifer McCoy
Name: 
Elizabeth Cox
Job Title: 
HR Business Partner
Company: 
Mercy Housing
4:45PM
5:45PM
General Session: Second City Custom Show