MEETINGS & EVENTS

Apartmentalize 2021 Schedule

 (Subject to change)​

All sessions and activities will take place in McCormick Place West. General Sessions will take place in Wintrust Arena.

Central Time

Tuesday, August 31

2:30PM
3:15PM
Debt Collections: Increasing Recovery, Controlling Compliance in a Bumpy Environment
187
Legal/Fair Housing

Modern debt collections include new technology, rules and consumer dispute trends. Smart collections agencies and rental operators deploy multi-channel contact technologies and labor-saving integrations. New FDCPA, FCRA and payment plan rules are covered by freshened internal documentation and operations, while tracking trends in consumer complaints and CFPB enforcement optimizes rental management compliance and increases recovery. A leading agency and an in-house collections leader discuss the new environment and provide valuable take-home best practices.

Speakers

Name: 
Jay Harris
Job Title: 
Vice President
Company: 
Fair Collections& Outsourcing

Wednesday, September 01

9:45AM
10:30AM
Technology to Take On Maintenance and Fair Housing
187
Legal/Fair Housing

The maintenance technician is the onsite team member a resident interacts with the most—either while on community grounds or in an apartment during a repair project. More interactions have the potential to lead to more fair housing complaints. This session brings together operators to discuss technologies that reduce or eliminate fair housing complaints associated with maintenance. They share insight into how technology can prioritize tasks, the importance of real-time service tracking/updates and the benefit of automated and customizable task completion procedures to mitigate fair housing violations.

Speakers

Name: 
Terry Danner
Job Title: 
CEO
Company: 
SightPlan
Name: 
Matt DeGraw
Job Title: 
President
Company: 
Bridge Property Management
9:45AM
10:30AM
Emerging Issues: What to Expect Post-CDC Eviction Order – NAA Legislative & Regulatory Update
184
Legal/Fair Housing

Citing the Delta variant, the U.S. Centers for Disease Control and Prevention (CDC) unexpectedly issued a targeted version of its federal eviction moratorium through October 3, for counties with high levels of community spread of COVID-19. Come to this session to learn NAA’s legislative outlook on important policy issues affecting the rental housing industry and our thoughts on the legal landscape.

Speakers

Name: 
Nicole Upano
Job Title: 
Director, Public Policy
Company: 
National Apartment Association
Name: 
Ayiesha Beverly
Job Title: 
AVP & Counsel, Legal
Company: 
National Apartment Association
2:30PM
3:15PM
Insurance Best Practices During COVID—Alternative Risk Programs
179AB
Legal/Fair Housing

Parametric insurance is based on an index of the environmental or physical characteristics of a particular risk. Utilizing data digitalization, computational power and technology allows us to address these new challenges in creative ways. Parametric insurance programs offer the ability to anticipate catastrophic losses before they occur, increasing the ability to fund risk mitigation. Alternative risk focuses on the proactive not the reactive. Parametric insurance analyzes trends allowing a holistic response to each risk.

Speakers

Name: 
Audra Vernier
Job Title: 
Vice President
Company: 
Bozzuto Management Company
Name: 
Alex Kaplan
Job Title: 
Executive Vice President
Company: 
AmWINS Group, Inc.
Name: 
Katie Santerelli
Job Title: 
President
Company: 
Wye River Insurance Company