Apartmentalize 2021 Schedule
(Subject to change)
All sessions and activities will take place in McCormick Place West. General Sessions will take place in Wintrust Arena.
Tuesday, August 31
Find, Hire and Keep a High Performing Maintenance Team
Maintenance performance directly impacts lease renewal decisions, but these employees have the highest average annual turnover of all rental housing positions. With turnover projected to exceed 40% this year, companies are re-evaluating how they find, hire and keep a solid maintenance workforce. Leaders who have decreased maintenance team turnover provide real-life examples and practical tips to re-think where to find maintenance candidates. Learn how to successfully onboard new team members and ensure they’re equipped to be successful in their daily roles.
Director of Maintenance Roundtable
Details matter in overseeing maintenance at an apartment community. What are the chlorine levels in the pool? Which size wrench is used on the toilet bolt? These questions require specific answers. What about the detail required to oversee maintenance on multiple sites in different cities or even states? Join experts in the field of apartment maintenance in a discussion that answers these questions while addressing managing change from afar, how to update technology, procurement and more!
Wednesday, September 01
Maximize Efficiency: Priority Management is Not Time Management
Numerous time management strategies and programs exist. When we fail to manage time properly, it leaves us feeling inadequate, stressed and unsuccessful. Why? In reality, time cannot be managed. We cannot store it up, recycle it or save it. There are 24 hours each day, every day. What we can do is manage ourselves. By creating priorities and sticking to them, we can manage activities throughout the day, enabling us to best utilize the time we do have.
Virtually Unstoppable: Managing Properties from Anywhere
Between ever-changing shelter-in-place rules and fierce competition for PPE, the pandemic has taxed rental housing teams in unpredictable ways. Facing limited apartment home access and serious health risks, operators rewrote procedures and rethought technology. Many turned to resident-led move-in inspections, virtual tours and digital project management to keep communities safe while collecting critical property condition data. Four rental housing experts explore how they successfully adapted to remote management and discuss why many virtual solutions are here to stay.
Thursday, September 02
“Promote Yourself”: A New Tool for Your Maintenance Tool Bag
The next step in maintenance team members’ development? Self promotion! Everyone agrees maintenance professionals are essential to the apartment industry. In fact, as owners considered layoffs and furloughs during COVID-19, maintenance teams were exempt and were the face of their communities! Yet skilled maintenance professionals say they’re not recognized for hard work, expertise or accomplishments. Explore how training maintenance team members to do some self-promotion goes a long way toward career development, resident satisfaction, recruitment and employee retention.
What the Pandemic Taught Us About Maintenance
The pandemic not only helped us to realize how important our maintenance team is to our residents; we also learned how to provide maintenance while keeping residents and staff safe. Periods of crisis often result in innovations that are helpful in that moment and can help restructure how work is being done. During this session, we explore how companies evolved their maintenance processes to succeed and stay safe during the pandemic.