2019 Education

NAA offers a variety of educational formats to ensure there’s something for everyone. Below are descriptions of what was offered at Apartmentalize. 

Breakout Sessions

Attendees chose from more than 60 hour-long sessions throughout the conference, spanning a multitude of topics to include Operations, Marketing, Maintenance, Leasing, Leadership, Executive and more. These sessions featured industry and non-industry experts and provided useful information that attendees can apply to daily work life. 

Explore Breakout Sessions

Game Changer Speakers

Running concurrently to education breakout sessions, our Game Changer speakers are from outside the industry and spoke on a variety of topics that inspired attendees with their experience, knowledge and revolutionary spirit. 

Brandon Stanton

Humans of New York: The Power of Authentic Storytelling

Brandon Stanton | Photographer and creator of the popular website HONY (Humans of New York)
Wednesday, June 26 | 4:30 p.m. - 5:30 p.m.

As the founder of the street portrait blog, Humans of New York (HONY), Brandon has emerged as a worldwide internet phenomenon and one of today’s most influential storytellers. With millions of social media followers, his individual story, like those on HONY, illustrates the power of the internet, the value of storytelling and our desire to remain connected with real people in a tech-driven world.

Stanton’s gift for storytelling has since spawned two best-selling books, “Humans of New York,” which spent 45 weeks on the New York Times bestseller list, and “Humans of New York: Stories.” Listeners take away a renewed appreciation for the power of one person and one idea to inspire millions, and encouragement to be a force for good and contribute something meaningful to the world.

Heather McGhee

What Does It Mean To Be An American Today, And What Are We To One Another?

Heather McGhee | Senior Fellow and Former President of Demos
Thursday, June 27 | 8:30 a.m. - 9:30 a.m.

Heather McGhee is an expert in economic and social policy, racial healing, and transformative organizational change. More than that, McGhee is a storyteller. Her talks ask audiences to consider—at a time of increasing diversity, who is an American, and what are we to one another?

David Rendall

The Freak Factor: Making Employees Better by Helping them Get Worse

David Rendall | Author of FREAK, Leadership Professor, Standup Comedian
Thursday, June 27 | 9:45 a.m. - 10:45 a.m.

During the past fifteen years, David Rendall has spoken to audiences on every continent. His clients include the U.S. Air Force, Australian Government, and Fortune 500 companies such as Microsoft, AT&T, United Health Group, Fannie Mae and State Farm.

Prior to becoming a speaker, he was a leadership professor and stand-up comedian. He also managed non-profit enterprises that provided employment for people with disabilities. In between presentations, Rendall competes in ultramarathons and Ironman triathlons.

Judi Holler

Fear is My Homeboy: How to Get Brave and Start Taking Action

Judi Holler | Personal Brand Expert
Thursday, June 27 | 11:15 a.m. - 12:15 p.m.

Judi Holler is a professionally trained improviser and alumni of The Second City Conservatory in Chicago. She started working in the hospitality industry at the age of 13 and spent 15 years working in the convention and meetings industry, specializing in sales and marketing for companies like Marriott, Omni and Starwood Hotels before starting her company, HOLLA! Productions, in 2013.

Holler is a past president of Meeting Professionals International, Chicago Area Chapter and was named one of the 40 under 40 in the meetings industry by Connect magazine in 2015.

Game Changer Session Sponsored by: Game Changer Sponsor: Dish

Mary Kelly

Why Leaders Fail and the 7 Prescriptions for Success

Mary Kelly | Speaker and Author
Friday, June 28 | 9 a.m. - 10 a.m.

Mary Kelly Ph.D., CSP, U.S. Navy (Ret.) is an internationally known economist and leadership expert specializing in the fields of leadership, productivity, communication and business profit growth. Kelly is a graduate of the U.S. Naval Academy and holds a Ph.D. in Economics.

She has held numerous positions in the military, including Naval Intelligence Officer, Human Resources Director, Assistant Chief of Staff Officer and Chief of Police. Currently, in her role as a consultant, she provides creative and insightful problem-solving tools that enable her to transform corporate cultures and structures.

Kelly is the author of 10 books and has been quoted in hundreds of periodicals including Money Magazine, Entrepreneur and The Wall Street Journal.

Alli Webb

Women in Business

Alli Webb | Founder & CEO, Drybar
Friday, June 28 | 12:45 p.m. - 1:45 p.m.

Alli Webb founded Drybar in 2010 following 15 years as a professional stylist. After leaving the professional hair workforce in 2005 to start a family, she decided to find a way to continue pursuing the creative side of hairstyling at a new-mom pace. Webb began offering weekly in-home blowout services to all her mom friends, but her little side business quickly grew into more than a part-time gig. Since 2010, Drybar has since expanded to 100 locations throughout Los Angeles, New York, Las Vegas, Boston, Dallas, Houston, Chicago, San Francisco, San Diego, Atlanta, Philadelphia, Washington, D.C. and Vancouver, BC.

Webb’s unique approach to business has earned her numerous accolades, including Fast Company naming her one of the “100 Most Creative People in Business;” Fortune recognizing her in the “40 Under 40”; and Cosmopolitan magazine featuring her on the “Cosmo 2013 Power List.”

General Session Speakers

Nationally recognizable speakers from outside the industry motivate you with their inspiration and personal stories of success and real-life experiences.

Friday General Session Speaker: Mindy Kaling Thursday General Session Speaker: Mindy Kaling

Thursday, June 27 | 12:45 p.m. - 2:15 p.m.
Mindy came to fame as an Emmy-nominated writer and the portrayer of character Kelly Kapoor on NBC’s “The Office, ” and went on to earn critical acclaim as the star, writer and executive producer of “The Mindy Project.” She can currently be seen in NBC’s “Champions,” for which she is also co-creator, writer and executive producer. 

General Session Sponsored by: General Session Sponsor: The Home Depot

Friday General Session Speaker: Laila AliFriday General Session Speaker: Laila Ali

Friday, June 28 | 3:00 p.m. - 4:30 p.m.
Laila Ali is a world-class athlete, fitness and wellness expert, TV host, cooking enthusiast, book author, founder of the Laila Ali Lifestyle Brand, mother of two, four-time undefeated boxing world champion, and the daughter of the late global icon and humanitarian—“The Greatest” boxing champion—Muhammad Ali. She is heralded as the most successful female in the history of women’s boxing, and created her own lifestyle blog where she shares her personal workout regimens, recipes, DIY ideas, family tips and more. 

There’s no surprise that Ali is a woman of many talents, and we’re so excited for her to join us in Denver. Attend this session to be in the drawing to win a $5,000 cash prize! You must be present to win.

General Session Sponsored by: General Session Sponsor: AT&T

Open Space Series

This peer-to-peer learning experience was an opportunity to engage in creative conversations with fellow attendees who are passionate about the same issues and topics as them. Expert facilitators supported small group discussions that explored a dedicated topic to each group.

Learn the topics and Facilitators

Living Room Learning

Attendees grabbed a seat and was ready to learn at this conference launching event that featured an eclectic array of topics from passionate industry players. Each rental housing geek, technician or innovator hopped up on the soapbox, armed with 20 slides that advanced automatically every 20 seconds, getting to the point, fast! 

Living Room Learning Moderator Living Room Learning:  Heather Blume Living Room Learning:  Jessica Fern Living Room Learning: James Burness Living Room Learning: Jason Stoughton Living Room Learning: Martin Canchola Living Room Learning: Ivy Christman Living Room Learning: Lia Nichole Smith Living Room Learning: Melissa Joy

Learn the topics and Speakers

Sponsored by: Living Room Learning Sponsor: Contractors Inc  Living Room Learning Sponsor: Dish

Express Education

Attendees choose from thirty sessions taking place in a dedicated space in the NAA Exposition. As the name suggests, these were express, 30-minute interactive sessions that included live demonstrations, hands-on instruction and education, Q&A, and story-telling.

Explore Express Education Sessions

Executive Exchange 

Friday, June 28, 9 a.m. – 2:30 p.m. | *This program is now sold out​ 

Executives seeking career advancement are the perfect candidates for NAA’s Executive Exchange Program. The day started with front row seats with Game Changer Mary Kelly, Economist, author and leadership expert, then joined her for a “behind the scenes” Q&A and book signing. A networking brunch centered around facilitated roundtable discussions allowed attendees to discuss the issues at the heart of the industry—Operations and Strategy. Later, was an exclusive workshop by Kelly McDonald that gave executives actionable guidance aimed to expand and improve your leadership style.

Executive Exchange is a ticketed event. 

Explore the Executive Exchange schedule

Supplier Success

Wednesday, June 26, 11 a.m. – 4 p.m.
Supplier Success Fees start at $109.
Registration is limited to 50 attendees.

The Supplier Success course offered an overview of the apartment industry and teaches methods that suppliers can use to maximize partnerships with apartment owners, apartment management companies and apartment association members.  Attendees learned how to kick-start both their business success and industry involvement! 

As a result of completing the course, you will: 

  • Understand how economic conditions impact the apartment industry and affect your sales
  • Learn how property management companies measure success 
  • Better utilize apartment association resources to build business AND contribute to the industry 
  • Identify financial decision makers and how best to build rapport 
  • Understand the business cycle, required resources and daily operations of an apartment community 
  • Learn how to position your products/services to meet the goals of an apartment community

This program is a component of the Certified Apartment Supplier (CAS) credential.  


Worried that you missed a session (or two) at Apartmentalize this year? You can pre-order REWIND!

NAA's Education Institute (NAAEI) is proud to present its REWIND program, offering 80+ Powerpoint-synced audio sessions from the conference. Pre-order today for just $99.*

*Member Price (Non-members add $100).

Pre-order 2019 Rewind

For more information, contact Kim McCrossen.


We hosted a few webinars to get you ready for Apartmentalize. Rewatch your favorite webinar below!

 You're Here, There, and Can't Be Everywhere! Engaging Remote Teams | Watch the recording here

Deep Dive: Hacks to Delight Your Client (Owner) | Thursday, March 28, 3 p.m. ET | Watch the recording here 

Must-Know Fair Housing Trends and Compliance Strategies for 2019 | Thursday, April 18, 3 p.m. ET | Watch the recording here

Maintenance as Your Brand! | Thursday, May 9, 3 p.m. ET | Watch the recording here

Futurecasting: Where is Technology Taking Rental Housing Next? | Thursday, May 30, 3 p.m. ET | Watch the recording here

Apartmentalize Pre-Conference Webinar | Tuesday, June 18, 3 p.m. ET | Watch the recording here