MEETINGS & EVENTS

2017 Conference Schedule

Whatever your apartment housing role, our conference sessions are designed to help you learn and grow! Explore the full schedule below, or use the filters to narrow it down by session type or conference day. To see the track in which the session belongs, simply expand it using the "+" symbol. 

Wednesday, June 21

1:45PM
2:45PM
Mentoring Millennials: Developing the Young and the Restless
Leadership

Room: B302

By 2020, Millennials will comprise 46 percent of the workforce and, by 2025, they will make up 75 percent of the workplace. Now is the time to start developing and mentoring Millennials and giving thought to succession planning. Millennials have a unique worldview, especially concerning how they define professional and personal success. Learn more about the generations present in the workplace, as well as better understand who Millennials are, what motivates them and how to develop them into your next great leaders. (WED-A04)

Speakers

Name: 
Andrea Daniels, CAM
Job Title: 
Community Manager
Company: 
Oddo Development Co, Inc
Name: 
Jordan Hovanec
Job Title: 
Director of Residential Services
Company: 
Milhaus Management
Name: 
Melissa Levesque Smith
Job Title: 
Chief Administrative Officer
Company: 
Fogelman Properties
Name: 
Jeannette Cox, CAM, CAPS (moderator)
Job Title: 
Vice President
Company: 
Oddo Development Co, Inc.
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Thursday, June 22

8:45AM
9:44AM
Growing Your Own: Lessons in Organic Talent Development
Leadership

Room: B401/402

A lack of available talent—39 percent of executives say they are “barely able” or “unable” to find talent, according to Deloitte—coupled with rising employee turnover has created a brave new world of talent acquisition and development. In light of current trends, cultivating an organically rich environment for talent development becomes paramount as the War for Talent heats up, evidenced by higher measures of resident satisfaction, employee tenure and organizational performance. (THU-A03)

Speakers

Name: 
Virginia Love
Job Title: 
Vice President, Leasing & Marketing
Company: 
Waterton
Name: 
Virginia Means, SHRM-SCP, SPHR
Job Title: 
Senior Vice President of Human Resources
Company: 
Post Properties
Name: 
Jennifer Staciokas
Job Title: 
Senior Vice President of Marketing & Training
Company: 
Pinnacle
Name: 
Debbie Phillips, Ph.D., CPM® (moderator)
Job Title: 
Principal
Company: 
The Quadrillion
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10:00AM
11:00AM
Work-Life Balance: Can You Really Have It All?
Leadership

Room: B401/402

They’re not just an urban legend: Accomplished leaders who managed and grew their careers amid changing work environments actually exist. Successful industry veterans are prepared to help you establish work-life balance while finding a voice in the boardroom, learning to be a proactive networker while creating and mentoring teams.  (THU-B03)

 

Speakers

Name: 
Stephanie Brock
Job Title: 
President
Company: 
U.S. Residential
Name: 
Pat Hutchison, CPM, CAPS
Job Title: 
President
Company: 
Mission Rock Residential
Name: 
Julie Smith
Job Title: 
Chief Administration Officer
Company: 
Bozzuto
Name: 
Christina Steeg (moderator)
Job Title: 
Senior Vice President Marketing & Training
Company: 
Simpson Property Group-Simpson Housing
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11:15AM
12:15PM
Body Language Confidential
Leadership

Room: B308 - B309

Secrets are hiding in plain sight, and tactics for discerning the hidden meaning in body language can help apartment professionals get to “Yes!” more often during interviews, leasing and negotiations. Laugh, learn and win prizes in this gameshow-style event. The grand prize: Walk away with the skillset required to read body language, get people to like you and buy into your ideas, understand the hidden message in a handshake and strategies for lie detection. (THU-C02)

Speakers

Name: 
Traci Brown
Job Title: 
Body Language Expert & Keynote Speaker
Company: 
Traci Brown, Inc.
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Friday, June 23

9:00AM
10:00AM
It's in the Pause: Emotional Intelligence in Action
Leadership

Room: B308 - B309

Anyone who’s ever been the subject of a loudly lobbed criticism by a resident or client knows what an emotional reaction is; however, many probably don’t realize Emotional Intelligence (a.k.a. your “EQ”)—an awareness of your emotions and leadership style—helps you to effectively handle this common interaction. Personal and social competence skills help guide teams to better results, enhance communication and lead to higher productivity. As a leader, you must be aware of the team culture you are creating. Learn to develop your "pause" and discover how your EQ makes you a stronger, more effective leader. (FRI-A02)

Speakers

Name: 
Valerie M. Sargent
Job Title: 
President
Company: 
Yvette Poole & Associates
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12:45PM
1:15PM
Sorry, What? Effectively Leading in the Age of Distraction (Speed Round - 30 minute session)
Leadership

Room: B406

Gadgets, emails and likes, oh my! Today’s ever-present state of distraction has become deeply ingrained in every aspect of life, but the question remains: “What are we doing about it?” Leaders want to be seen as focused, in control and successful, but what are they afraid of? Being respected? Or even (gasp!) productive? Discover what occurs physiologically and psychologically when we are overstimulated and distracted and gain new strategies to move away from feeling “crazy unproductive” to becoming a “be here now” engaged leader. (FRI-B04)

Speakers

Name: 
Amy K. Dilisio
Job Title: 
National Speaker, Vice President of Education & Business Development
Company: 
Sprout Marketing
Name: 
Valerie M. Sargent, Level I & II TalentSmart Emotional Intelligence Certified Trainer
Job Title: 
President
Company: 
Yvette Poole & Associates
Name: 
Marcie Williams, CAM, CAPS, CPM
Job Title: 
President
Company: 
RKW Residential
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12:45PM
1:45PM
DEEP DIVE: NAAEI Presents: Dale Carnegie's "Executive Presence" -- Being Perceived as a Leader - Part A
Leadership
(see FRI-C02 for part B)

Room: B308 - B309

Executive presence is the ability to inspire and motivate those around you and to empower followers to deliver their very best. Learn how to unleash and project your inner attitudes of confidence, enthusiasm and professionalism. The first hour of this deep dive shows you how to:

  • Identify key personal traits to reinforce your professionalism
  • Change internal attitudes that project negativity
  • Close the gap between perceived image, projected image and actual image
  • Discover whether or not your external image is matching with your inner self   (FRI-B02)

Speakers

Name: 
Andre P. O'Brien
Job Title: 
Executive Trainer and Coach
Company: 
Dale Carnegie
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12:45PM
1:45PM
Women in Leadership: Climbing the Ladder of Success (Heels Optional)
Leadership

Room: B405

Back by popular demand, the discussion on women in leadership continues. Examine how women overcome obstacles (including those they place in front of themselves!) and navigate life’s awkward situations confronting women in the workplace with this all-new power panel. Better grasp the communication differences that exist between men and women and explore the dynamics of work-life blend for all. Gentlemen are certainly welcome! (FRI-B06)

Speakers

Name: 
Cindy Clare, CPM
Job Title: 
President
Company: 
Kettler Management
Name: 
Jackie Rhone, CPM, CAPS
Job Title: 
Executive Director of Real Estate, AMO
Company: 
Greystar Real Estate Partners
Name: 
Christine D. Richards, CPM
Job Title: 
Chief Operating Officer & Executive Vice President
Company: 
EdR
Name: 
Kelly D. Quattlebaum (moderator)
Job Title: 
Director, Marketing
Company: 
CallMaX
  • SPONSORS

RESOURCES

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12:45PM
1:45PM
DEEP DIVE: Finance Fundamentals - Part A
Leadership
(see FRI-C03 for part B)

Room: B401/402

While understanding financial statements, producing owners’ reports, and measuring property performance are challenging to most, your career advancement depends on your ability to master these skills. Learn key performance metrics that will help you focus on what’s important to an investor and what drives property performance. This first hour of the deep dive will teach you to:

  • Determine which performance metrics are the most important for maximizing property performance
  • Identify the components of those metrics on a financial statement
  • Calculate each of those performance metrics
  • Understand how to utilize those metrics to drive results  (FRI-B03)

Speakers

Name: 
Alexandra Jackiw, CPM, CAPS
Job Title: 
President
Company: 
Milhaus Management, LLC
  • SPONSORS

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2:00PM
3:00PM
Hungry? Time to Find Your Seat at the Table
Leadership

Room: B405

Finding your seat at the table and professionally branding yourself is crucial for any role in the industry. Whether you just landed your dream job or are waiting for your next promotion, how do you take yourself to that next level and stand out as a leader in your company? Leverage three top RPM Career Ambassadors and become a branding rock star by learning the methods of personal promotion, how to find a seat at the table as an emerging leader, ways to network and become involved with your company, and tactics for staying hungry for further career growth and development. (FRI-C06)

Speakers

Name: 
Stephanie Anderson, CAM, CAPS
Job Title: 
Regional Property Manager
Company: 
Drucker and Falk
Name: 
Jeremy Lawson, NALP
Job Title: 
Reputation Manager
Company: 
Fogelman Management Group
Name: 
Kimberly R. O'Keefe, CAM, NALP, C3P
Job Title: 
Property Manager
Company: 
The Dolben Company, Inc.
Name: 
Debbie Phillips, Ph.D., CPM® (moderator)
Job Title: 
Principal
Company: 
The Quadrillion
  • SPONSORS

RESOURCES

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2:00PM
3:00PM
DEEP DIVE: Finance Fundamentals - Part B
Leadership
(see FRI-B03 for part A)

Room: B401/402

In addition to identifying and utilizing performance metrics to drive financial results on a property, management professionals must focus on increasing the value of the assets they manage. Learn property valuation and how the property manager can increase the value of a multifamily asset. In this second deep dive, you will be taught to:

  • Understand key financial terminology
  • Identify the benefits of leverage
  • Calculate key investment benchmarks
  • Evaluate properties using income capitalization
  • Explain the relationship between Cap Rate and Value  (FRI-C03)

Speakers

Name: 
Alexandra Jackiw, CPM, CAPS
Job Title: 
President
Company: 
Milhaus Management, LLC
  • SPONSORS

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2:00PM
2:30PM
Conflict Management as a Strategic Advantage (Speed Round - 30 minute session)
Leadership

Room: B406

Studies show that 60 to 80 percent of organizational problems stem from conflict in work relationships. Everyone faces conflict, almost on a daily basis, and it can occur at work, home or at play. Most people fear conflict, and yet it is a normal part of any healthy relationship. Defy the common myth that conflict is inherently bad and should be minimized or avoided at all costs and get a handle on how properly managed conflict leads to greater innovation, better decisions, enhanced performance and improved cohesion within a team. All you need is a safe and productive framework for dealing with dispute. (FRI-C04)

Speakers

Name: 
Ron Gjerde
Job Title: 
Vice President, Education
Company: 
IREM
  • SPONSORS

RESOURCES

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2:00PM
3:00PM
DEEP DIVE: NAAEI Presents: Dale Carnegie's "Executive Presence" -- Presenting Your Leadership - Part B
Leadership
(see FRI-B02 for part A)

Room: B308 - B309

Executive presence is the ability to inspire and motivate those around you and to empower followers to deliver their very best. Learn how to unleash and project your inner attitudes of confidence, enthusiasm and professionalism. The second hour of this deep dive shows you how to:

  • Develop flexibility in your communication style
  • Communicate more effectively through active listening
  • Present yourself in a powerful way to move others to action
  • Deal assertively and diplomatically with difficult people   (FRI-C02)

Speakers

Name: 
Andre P. O'Brien
Job Title: 
Executive Trainer and Coach
Company: 
Dale Carnegie
  • SPONSORS

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