MEETINGS & EVENTS

2017 Conference Schedule

Whatever your apartment housing role, our conference sessions are designed to help you learn and grow! Explore the full schedule below, or use the filters to narrow it down by session type or conference day. To see the track in which the session belongs, simply expand it using the "+" symbol. 

Thursday, June 22

8:45AM
9:45AM
Ditching the Clipboards: Facilities Management in the Digital Age
Maintenance

Room: B305

So long paper and pencil! With new tools and software available from an increasing number of service partners, facilities management is jumping headfirst into the digital age. Modernize your community and it’s processes by implementing technology to achieve top-tier customer service, better maintain your property and improve staff efficiency. (THU-A09)

Speakers

Name: 
Terry Danner
Job Title: 
CEO
Company: 
SightPlan
Name: 
Chase Harrington
Job Title: 
Chief Operating Officer
Company: 
Entrata
Name: 
Matthew Kelly
Job Title: 
Vice President of Facilities & Project Management
Company: 
Campus Apartments
Name: 
Raymond van Beveren (moderator)
Job Title: 
Senior Vice President, Construction & Facilities Services
Company: 
Pinnacle
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10:00AM
11:00AM
Seeking Professional Help: Maintenance Wanted!
Maintenance

Room: B305

The increasing amount of resident interactions being conducted online and on-the-go places responsibility for a hefty number of resident retention duties on positions in which many communities experience a high turnover rate: The maintenance department. Decrease technician turnover by exploring common challenges and better understanding the methods to effectively qualify candidates to ensure an ideal fit for the community.  (THU-B09)

Speakers

Name: 
Paul Rhodes, CAMT, CAPS
Job Title: 
National Maintenance & Safety Instructor
Company: 
NAAEI
Name: 
Raymond van Beveren
Job Title: 
Senior Vice President of Construction & Facilities Services
Company: 
Pinnacle
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11:15AM
12:15PM
Round and Round with HVAC
Maintenance

Room: B305

Trying to navigate a way through the varying questions surrounding Air Conditioning and the related regulations is a challenge. Who is involved? What are the options? When will the decisions get easier? Where can I find answers? Why does the price continue to go up? How can I keep my equipment lasting longer? Join a Maintenance Director, and two leading HVAC Manufacturers in a discussion moderated by a technician as we try and answer these questions and more… (THU-C09)

Speakers

Name: 
Brandon Franks
Job Title: 
Director National Accounts
Company: 
Goodman Manufacturing Company, L.P.
Name: 
David Jolley
Job Title: 
National Maintenance Director
Company: 
Pinnacle
Name: 
Renae Turnbaugh
Job Title: 
Multifamily National Account Manager
Company: 
United Technologies - Carrier
Name: 
Paul Rhodes, CAMT, CAPS (moderator)
Job Title: 
National Maintenance & Safety Instructor
Company: 
NAAEI
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Friday, June 23

9:00AM
10:00AM
Measure Twice, Improve Your Maintenance Program and the Bottom Line!
Maintenance

Room: B305

Leasing teams are graded using secret-shopper scores, but what about grading the maintenance staff? As studies reveal that quality of maintenance and fast work-order response times are primary factors in leasing and renewal decisions and that maintenance teams increasingly represent their communities to the residents, greater importance is placed on mastering methods for “measuring” maintenance operations. Engage the front-line team, shape the future of your entire onsite operations and uncover practicable ways maintenance metrics can translate to increased bottom lines.   (FRI-A09)

Speakers

Name: 
Mary Gwyn, CPM
Job Title: 
Chief Innovator
Company: 
Apartment Dynamics
Name: 
Paul Rhodes, CAMT, CAPS
Job Title: 
National Maintenance & Safety Instructor
Company: 
NAAEI
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