NAA Store Return Policy 

NAA Store Return Policy

• Return all items to The National Apartment Association, Attn: Debbie, 4300 Wilson Blvd, Suite 400 Arlington, VA 22203.
• A signed NAA Store Return Authorization Form must accompany all returns. No Returns received without this form will be accepted.
• Items must be returned within 7 days of purchase.
• Returned items must not be damaged.  Damaged products will be discarded and credit will not be given. Be sure to pack carefully to prevent damage in shipment.
• Videos, DVDs and CDs are not returnable.
• There is a 25% restocking fee on all orders, which will be invoiced separately.  Shipping charges are non-refundable.