Customer Service: Keeping Them Happy

It’s generally easy to spot a community that is ripe for repositioning. The appearance might be lackluster or severely outdated. A cosmetic makeover might seem like all it would take to make it more appealing to prospective residents.

American Communities, a small and growing Dallas/Fort Worth-based apartment management company, doesn’t jump in with a paintbrush in one hand and a hammer in the other. It is thriving today through its ability to reposition communities’
management and customer service functions. That’s its value-add play strategy.

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What Executives are Saying: NAAEI Leadership NOW Program

Learn what Executives are saying about the NAAEI Leadership NOW program  

NAAEI has partnered with Gallup to offer the NAAEI Leadership NOW Program, where executives learn how to maximize your people and solve current business challenges by driving employee engagement....